{
  "ucid": "34972178964187461",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 16:14:34",
  "end_time": "2026-09-17 16:21:55",
  "duration_sec": 441,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAafc6dea070a15aa0336e477cb1e2f7cc.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1511,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964187461__DIAafc6dea070a15aa0336e477cb1e2f7cc.mp3",
  "audio_bytes": 1254312,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 418.104,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] AGENT: Hello, good afternoon sir, Abhishek is speaking from JSW One.   (Hello, good afternoon sir, Abhishek baat kar raha hu JSW One se.)\n[4s] CUSTOMER: Yes, tell me.   (हाँ बोलिए।)\n[5s] AGENT: Balaji, is there any requirement coming up at your Shivshakti Fabricators?   (बालाजी, कुछ requirement अभी आ रही है आपके शिवशक्ति फैब्रिकेटर्स में?)\n[8s] CUSTOMER: Regarding what?   (किसके regarding?)\n[10s] AGENT: Are you having any requirement for GI sheet, GP sheet?   (GI sheet, GP sheet માટે તમને કઈ requirement આવી રહી છે?)\n[12s] CUSTOMER: Yes, there is a requirement.   (હા છે ને requirement.)\n[13s] AGENT: Okay. How many tons is your monthly requirement?   (Okay. કેટલું ટન તમારું હોય છે monthly?)\n[15s] CUSTOMER: My monthly is 25 to 30 tons.   (Monthly મારી પચીસ થી ત્રીસ ટન હોય છે.)\n[17s] AGENT: Okay. You did have an account with us, sir, but no transaction has happened. So, I was thinking we should start, sir, once.   (Okay. તમારું અકાઉન્ટ તો હતું અમારી સાથે સાહેબ, but કઈ transaction નથી થયું. સો, એવું હતું કે સ્ટાર્ટ કરીએ સર એક વાર.)\n[23s] CUSTOMER: Hm hm hm.   (હં હં હં.)\n[25s] AGENT: Okay. So which one do you usually need, these GP sheets or do you also need GP coils? What is your purchase like?   (Okay. તો તમારું કયું usually આ GP sheets કે GP coils પણ તમને લાગે છે? શું કેવું છે તમારું purchase?)\n[30s] CUSTOMER: GP, GP sheet cut to length is the requirement.   (GP, GP sheet cut to length માં requirement હોય છે.)\n[32s] AGENT: Okay. Is there a requirement right now? Is your procurement ongoing right now?   (Okay. અત્યારે અત્યારે requirement છે? અત્યારે procurement ચાલુ છે તમારું?)\n[35s] CUSTOMER: Yes, it is ongoing.   (હા ચાલુ છે ને.)\n[36s] AGENT: Okay. So in what dimensions do you need it? What will be the thickness?   (અચ્છા. તો કયા dimensions માં જોઈએ તમને? Thickness શું હશે?)\n[39s] CUSTOMER: 1.2 mm, 1.6 mm.\n[41s] AGENT: Okay. 1.2 mm, 1.6 mm. Okay.\n[44s] AGENT: And what width? 1250 by 2500?   (અને width કેટલી? બારસો પચાસ બાય અઢી હજાર?)\n[46s] CUSTOMER: It is 1250, then it is 900, 1000.   (બારસો પચાસ હોય છે, પછી નવસો, હજાર હોય છે.)\n[50s] AGENT: Okay. What is the requirement in right now? In which we can talk?   (Okay. અત્યારે શેમાં requirement છે? જેમાં આપણે વાત કરી શકીએ?)\n[52s] CUSTOMER: Right now?   (અત્યારે?)\n[52s] AGENT: Right now it will be in 1250 by 2500, sir. I will check once.   (અત્યારે બારસો પચાસ બાય પચીસો માં હશે સાહેબ. એક વાર ચેક કરી લઈશ.)\n[56s] CUSTOMER: Okay, that's fine.   (Okay, ચાલે છે.)\n[58s] AGENT: Right now in GP the rates have increased a bit. One second, okay.   (અત્યારે GP માં તો rates થોડા વધ્યા છે. એક સેકન્ડ હો.)\n[102s] AGENT: Let me punch it once and I will let you know. Your thickness and the other length is also different, right. Dimensions, the rates are around 80, between 82.5 and 83.   (તમને એક વાર એ punch કરીને તમને હું જણાવું. તમારું thickness અને બીજું length પણ તો અલગ છે ને. Dimensions લગભગ 80, 82.5 ને 83 ના વચ્ચે ચાલુ છે rates.)\n[110s] CUSTOMER: Hm hm hm hm.   (હં હં હં હં.)\n[112s] AGENT: Okay, so now I will have to check specifically on that with the dimensions.   (Okay, તો હવે તમારો specific એના ઉપર મને ચેક કરવું પડશે dimensions સાથે.)\n[116s] CUSTOMER: Hm hm hm hm.   (હં હં હં હં.)\n[116s] AGENT: Yes.\n[118s] CUSTOMER: From where does your material come?   (ક્યાંથી તમારો મટીરીયલ આવે છે?)\n[120s] AGENT: Sir, I am in Mumbai right now, but depending on your location, it will come to you from nearby.   (હું તો સર અત્યારે મુંબઈમાં છું, but depend upon your location, nearby થી તમને આવશે.)\n[124s] AGENT: Where is your location available right now?   (તમારું અત્યારે location ક્યાં ગાડી છે available અત્યારે?)\n[128s] CUSTOMER: Mine is Ahmedabad.   (મારું અમદાવાદ છે.)\n[130s] AGENT: Ahmedabad, then it will come to you from ex-Kanba. We also have stockists in Ahmedabad.   (અમદાવાદ, તો ex-Kanba થી તમને આવશે. અમદાવાદમાં પણ stockists છે અમારા.)\n[132s] CUSTOMER: Okay.\n[134s] AGENT: Yes. Otherwise, if you want, I can check and if you have to purchase right now, then I will punch the further requirement.   (Yes. બાકી એક વાર તમને હું જોઈ તો ચેક કરીને, તમે અત્યારે તમને purchase કરવાનો હો તો punch કરું પછી આગળનું requirement.)\n[140s] CUSTOMER: Just two minutes, hold on.   (બે જ મિનિટ, hold કરો ને.)\n[148s] AGENT: Hello?\n[149s] CUSTOMER: Yes, just a second.   (હા, just a second.)\n[150s] AGENT: Yes, yes, yes. I'm waiting.   (હા, yes, yes. I'm waiting.)\n[158s] CUSTOMER: Sir, one, two, Hello? Yes, next month, call me next Monday, sir, I will give you the requirement.   (સર, એક, બે, Hello? હા, next month, next Monday મને કોલ કરો ને સર, તમને requirement આપી દઈશ.)\n[202s] AGENT: Next Monday?\n[204s] AGENT: That's fine, I will ping you on WhatsApp. Okay? So when you get it, or even before that, if you get it, just send me a WhatsApp.   (ચાલશે, તો તમને WhatsApp પર ping કરું. Okay? કે જેવું તમને આવે એના પહેલા પણ અથવા આવી જાય તો મને એક WhatsApp નાખી દેજો.)\n[207s] CUSTOMER: Okay, okay, sir.\n[208s] AGENT: One, yes, just send me a message and keep it, I am saving your contact number.   (એક, હા, એક મને મેસેજ નાખીને રાખો ને, હું સેવ કરી લઉં છું તમારો કોન્ટેક્ટ નંબર.)\n[211s] CUSTOMER: I have pinged you. Your, I have also sent you my card.   (તમને કરી નાખ્યું છે ping. તમારો, મને મારો card પણ તમને મોકલ્યું છે.)\n[214s] AGENT: In what, in fabrication, what exactly do you make?   (તમારું શેમાં, fabrication માં જ શું બનાવો છો તમે exactly?)\n[216s] CUSTOMER: We do manufacturing of fire rated doors, metal doors.   (અમે fire rated doors, metal doors manufacturing કરીએ છીએ.)\n[220s] AGENT: Okay.\n[220s] AGENT: So in this, you don't have work for HR sheets?   (તો તમે આમાં તમે HR sheets માં નથી લાગતું કામ?)\n[223s] CUSTOMER: HR sheet, no, I only need 3mm HR.   (HR sheet, ના, મારે 3mm HR only લાગે.)\n[226s] AGENT: Okay, so I can provide that too. Some are in HR, some are in CR.   (Okay, તો એ પણ આપી શકું છું. કોઈ HR માં છે, CR માં છે.)\n[228s] CUSTOMER: Okay, okay, okay. No, we have just recently purchased HR. Right now, we have a regular requirement for GP.   (Okay, okay, okay. ના, અમે recently જ purchase કરી છે HR તો. અત્યારે GP ની regular અમારે requirement હોય છે.)\n[232s] AGENT: In HR, what rates did you get? In 3mm?   (HR માં તમને શું rates પડ્યો તમને? 3mm માં?)\n[234s] CUSTOMER: Just a second.\n[245s] CUSTOMER: Which material just now? Open, open. I got it for around 62 rupees just now.   (હમણાં કયા મટીરીયલ? ખોલ, ખોલ. હમણાં મને 62 rupees ની આસપાસ મળ્યો તો.)\n[248s] AGENT: Which, which material was this? Which company's?   (કયો, કયો મટીરીયલ હતો આ? કયા કંપનીનો?)\n[250s] CUSTOMER: Tata.\n[250s] AGENT: Tata's. The rates have increased now, it's 64 plus now. Last one week, one week, one and a half weeks, like it had increased by about two, two and a half hundred and from Monday it's up again.   (Tata નો. હવે તો rates વધી ગયા છે, અત્યારે 64 plus ચાલુ છે હવે તો. Last one week, one week, દોઢ week, like લગભગ બે અઢી સો વધ્યા હતા અને પાછા Monday થી પાછું up.)\n[256s] CUSTOMER: have purchased it.   (purchase કરેલી છે.)\n[257s] AGENT: Yes. That's why.   (હા. એટલા માટે.)\n[259s] AGENT: Understood. So you take Tata's material   (Understood. તો તમે Tata નો મટીરીયલ લો)\n[301s] CUSTOMER: Why have the rates increased so much?   (આટલા બધા શેના લીધે plus થયા છે rates?)\n[304s] AGENT: Sir, the importings that are there, the government has also stopped them and right now the pricing of cooking coal has increased, sir, by 30 to 40%. So it has affected everyone, from distributors to retail.   (સર, already જે importings છે ને, એ government એ બંધ પણ કરી છે અને અત્યારે cooking coal ના pricing વધી ગયા છે, સર, 30 to 40%. તો બધાને જ affect થયું છે, distributors લઈને till retail સુધી.)\n[313s] CUSTOMER: Hm hm hm hm.   (હં હં હં હં.)\n[314s] AGENT: Whoever has old material, they are selling it for a rupee or so less. They would have the stock.   (જેનો old માલ હશે, એ એકાદ રૂપિયામાં ઓછો કરીને sell કરી રહ્યા છે. Stock હશે એનો.)\n[318s] CUSTOMER: Hm hm hm hm hm hm.   (હં હં હં હં હં હં.)\n[320s] AGENT: Otherwise, there's that if you take AMNS, AMNS, then there will be a difference. Our material is different, it's prime, JSW's.   (બાકી પછી એ છે કે AMNS, AMNS તમે લેશો તો પછી એ તો difference આવશે જ. અમારું મટીરીયલ અલગ હોય છે, prime હોય છે, JSW નું તો.)\n[324s] CUSTOMER: That's right.   (બરાબર છે.)\n[325s] AGENT: So do you only take Tata's or do you take any other brand as well?   (તો તમે ખાલી ફક્ત Tata નું જ લો છો કે બીજો કોઈ brand પણ લો છો તમે?)\n[328s] CUSTOMER: Means in this we   (Means અમે આમાં તો)\n[330s] CUSTOMER: Hello? HR, in HR we prefer Tata, packet.   (Hello? HR, HR માં અમે Tata prefer કરીએ છીએ, packet.)\n[334s] AGENT: Okay.\n[334s] CUSTOMER: Hm. Understood.\n[336s] AGENT: And for the rest, in GP sheets, any brand?   (અને બાકી GP sheets માં કોઈ પણ brand?)\n[338s] CUSTOMER: In GP sheet, there is AMNS, availability of our sizes, our requirement.   (GP sheet માં AMNS છે, availability of our sizes, our requirement.)\n[342s] AGENT: I see.   (અચ્છા.)\n[342s] CUSTOMER: Hm hm hm hm hm.   (હં હં હં હં હં.)\n[344s] AGENT: That's fine. So I will connect with you next week. We'll do it, sir. Okay?   (ચાલશે. તો હું તમને next week તમને connect કરું. આપણે કરીએ સર. Okay?)\n[348s] CUSTOMER: Okay, okay, okay.\n[348s] AGENT: Okay, done.",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\", \"Hindi\"]",
  "turn_count": 81,
  "connected": 1,
  "audio_notes": "noisy: There is significant background chatter and crosstalk throughout the call, but the main speakers are mostly clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "81 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "Your call opening is missing key steps; remember to always ask for permission to speak and then deliver a short hook about price or availability before you begin discovery.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent connected with a metal door manufacturer in Ahmedabad who uses 25-30 MT of GP sheets monthly. The customer confirmed an active requirement but deferred providing full details, asking for a callback the following Monday. The agent gathered partial specs (thickness, width) and market intelligence on competitor pricing before agreeing to the next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified himself and JSW One but did not ask for permission to speak, immediately asking about requirements instead.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook to create interest, jumping directly into discovery questions.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"in fabrication, what exactly do you make?\", \"comment\": \"Agent successfully discovered what the customer manufactures, their monthly tonnage, end applications, and current suppliers, but missed asking about payment terms and potential JSW share.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any specific USPs; the only product mention was that JSW material is 'prime', which was not linked to a discovered need.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Is there a requirement right now? Is your procurement ongoing right now?\", \"comment\": \"While the agent confirmed a current requirement exists, he failed to capture critical qualifying details like quantity and grade before the customer deferred the conversation.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"ચાલશે. તો હું તમને next week તમને connect કરું. આપણે કરીએ સર. Okay?\", \"comment\": \"The agent secured a clear next step by agreeing to the customer's request for a callback the following Monday.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your call opening is missing key steps; remember to always ask for permission to speak and then deliver a short hook about price or availability before you begin discovery.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"આટલા બધા શેના લીધે plus થયા છે rates?\", \"response\": \"સર, already જે importings છે ને, એ government એ બંધ પણ કરી છે અને અત્યારે cooking coal ના pricing વધી ગયા છે, સર, 30 to 40%.\"}], \"call_summary\": \"The agent connected with a metal door manufacturer in Ahmedabad who uses 25-30 MT of GP sheets monthly. The customer confirmed an active requirement but deferred providing full details, asking for a callback the following Monday. The agent gathered partial specs (thickness, width) and market intelligence on competitor pricing before agreeing to the next step.\"}",
  "error": null,
  "latency_ms": 45226,
  "input_tokens": 5735,
  "output_tokens": 859,
  "created_at": "2026-09-25 12:01:12",
  "sentiment": "positive",
  "sentiment_score": 0.415,
  "sentiment_confidence": "high",
  "pos": 7,
  "neg": 0,
  "lex_hits": 24,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.662,
  "agent_talk_sec": 212.4,
  "customer_talk_sec": 108.6,
  "dead_air_sec": 120.0,
  "longest_monologue_sec": 52.5,
  "agent_wpm": 154.5,
  "interruptions": 0,
  "agent_turns": 43,
  "customer_turns": 38,
  "discovery_qs": 26,
  "words_agent": 547,
  "words_customer": 223,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178964187461",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 4.2,
      "text_en": "Hello, good afternoon sir, Abhishek is speaking from JSW One.",
      "text_native": "Hello, good afternoon sir, Abhishek baat kar raha hu JSW One se."
    },
    {
      "ucid": "34972178964187461",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.2,
      "end_s": 4.8,
      "text_en": "Yes, tell me.",
      "text_native": "हाँ बोलिए।"
    },
    {
      "ucid": "34972178964187461",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.8,
      "end_s": 8.0,
      "text_en": "Balaji, is there any requirement coming up at your Shivshakti Fabricators?",
      "text_native": "बालाजी, कुछ requirement अभी आ रही है आपके शिवशक्ति फैब्रिकेटर्स में?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.0,
      "end_s": 9.5,
      "text_en": "Regarding what?",
      "text_native": "किसके regarding?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.5,
      "end_s": 11.8,
      "text_en": "Are you having any requirement for GI sheet, GP sheet?",
      "text_native": "GI sheet, GP sheet માટે તમને કઈ requirement આવી રહી છે?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.8,
      "end_s": 13.2,
      "text_en": "Yes, there is a requirement.",
      "text_native": "હા છે ને requirement."
    },
    {
      "ucid": "34972178964187461",
      "idx": 6,
      "speaker": "agent",
      "start_s": 13.2,
      "end_s": 15.2,
      "text_en": "Okay. How many tons is your monthly requirement?",
      "text_native": "Okay. કેટલું ટન તમારું હોય છે monthly?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 7,
      "speaker": "customer",
      "start_s": 15.2,
      "end_s": 17.2,
      "text_en": "My monthly is 25 to 30 tons.",
      "text_native": "Monthly મારી પચીસ થી ત્રીસ ટન હોય છે."
    },
    {
      "ucid": "34972178964187461",
      "idx": 8,
      "speaker": "agent",
      "start_s": 17.2,
      "end_s": 23.0,
      "text_en": "Okay. You did have an account with us, sir, but no transaction has happened. So, I was thinking we should start, sir, once.",
      "text_native": "Okay. તમારું અકાઉન્ટ તો હતું અમારી સાથે સાહેબ, but કઈ transaction નથી થયું. સો, એવું હતું કે સ્ટાર્ટ કરીએ સર એક વાર."
    },
    {
      "ucid": "34972178964187461",
      "idx": 9,
      "speaker": "customer",
      "start_s": 23.0,
      "end_s": 24.8,
      "text_en": "Hm hm hm.",
      "text_native": "હં હં હં."
    },
    {
      "ucid": "34972178964187461",
      "idx": 10,
      "speaker": "agent",
      "start_s": 24.8,
      "end_s": 29.8,
      "text_en": "Okay. So which one do you usually need, these GP sheets or do you also need GP coils? What is your purchase like?",
      "text_native": "Okay. તો તમારું કયું usually આ GP sheets કે GP coils પણ તમને લાગે છે? શું કેવું છે તમારું purchase?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 11,
      "speaker": "customer",
      "start_s": 29.8,
      "end_s": 32.5,
      "text_en": "GP, GP sheet cut to length is the requirement.",
      "text_native": "GP, GP sheet cut to length માં requirement હોય છે."
    },
    {
      "ucid": "34972178964187461",
      "idx": 12,
      "speaker": "agent",
      "start_s": 32.5,
      "end_s": 35.2,
      "text_en": "Okay. Is there a requirement right now? Is your procurement ongoing right now?",
      "text_native": "Okay. અત્યારે અત્યારે requirement છે? અત્યારે procurement ચાલુ છે તમારું?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 13,
      "speaker": "customer",
      "start_s": 35.2,
      "end_s": 36.2,
      "text_en": "Yes, it is ongoing.",
      "text_native": "હા ચાલુ છે ને."
    },
    {
      "ucid": "34972178964187461",
      "idx": 14,
      "speaker": "agent",
      "start_s": 36.2,
      "end_s": 39.2,
      "text_en": "Okay. So in what dimensions do you need it? What will be the thickness?",
      "text_native": "અચ્છા. તો કયા dimensions માં જોઈએ તમને? Thickness શું હશે?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 15,
      "speaker": "customer",
      "start_s": 39.2,
      "end_s": 41.0,
      "text_en": "1.2 mm, 1.6 mm.",
      "text_native": "1.2 mm, 1.6 mm."
    },
    {
      "ucid": "34972178964187461",
      "idx": 16,
      "speaker": "agent",
      "start_s": 41.0,
      "end_s": 43.5,
      "text_en": "Okay. 1.2 mm, 1.6 mm. Okay.",
      "text_native": "Okay. 1.2 mm, 1.6 mm. Okay."
    },
    {
      "ucid": "34972178964187461",
      "idx": 17,
      "speaker": "agent",
      "start_s": 43.5,
      "end_s": 46.0,
      "text_en": "And what width? 1250 by 2500?",
      "text_native": "અને width કેટલી? બારસો પચાસ બાય અઢી હજાર?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 18,
      "speaker": "customer",
      "start_s": 46.0,
      "end_s": 49.5,
      "text_en": "It is 1250, then it is 900, 1000.",
      "text_native": "બારસો પચાસ હોય છે, પછી નવસો, હજાર હોય છે."
    },
    {
      "ucid": "34972178964187461",
      "idx": 19,
      "speaker": "agent",
      "start_s": 49.5,
      "end_s": 52.0,
      "text_en": "Okay. What is the requirement in right now? In which we can talk?",
      "text_native": "Okay. અત્યારે શેમાં requirement છે? જેમાં આપણે વાત કરી શકીએ?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 20,
      "speaker": "customer",
      "start_s": 52.0,
      "end_s": 52.5,
      "text_en": "Right now?",
      "text_native": "અત્યારે?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 21,
      "speaker": "agent",
      "start_s": 52.5,
      "end_s": 55.5,
      "text_en": "Right now it will be in 1250 by 2500, sir. I will check once.",
      "text_native": "અત્યારે બારસો પચાસ બાય પચીસો માં હશે સાહેબ. એક વાર ચેક કરી લઈશ."
    },
    {
      "ucid": "34972178964187461",
      "idx": 22,
      "speaker": "customer",
      "start_s": 55.5,
      "end_s": 56.5,
      "text_en": "Okay, that's fine.",
      "text_native": "Okay, ચાલે છે."
    },
    {
      "ucid": "34972178964187461",
      "idx": 23,
      "speaker": "agent",
      "start_s": 58.0,
      "end_s": 102.5,
      "text_en": "Right now in GP the rates have increased a bit. One second, okay.",
      "text_native": "અત્યારે GP માં તો rates થોડા વધ્યા છે. એક સેકન્ડ હો."
    },
    {
      "ucid": "34972178964187461",
      "idx": 24,
      "speaker": "agent",
      "start_s": 102.5,
      "end_s": 110.5,
      "text_en": "Let me punch it once and I will let you know. Your thickness and the other length is also different, right. Dimensions, the rates are around 80, between 82.5 and 83.",
      "text_native": "તમને એક વાર એ punch કરીને તમને હું જણાવું. તમારું thickness અને બીજું length પણ તો અલગ છે ને. Dimensions લગભગ 80, 82.5 ને 83 ના વચ્ચે ચાલુ છે rates."
    },
    {
      "ucid": "34972178964187461",
      "idx": 25,
      "speaker": "customer",
      "start_s": 110.5,
      "end_s": 111.8,
      "text_en": "Hm hm hm hm.",
      "text_native": "હં હં હં હં."
    },
    {
      "ucid": "34972178964187461",
      "idx": 26,
      "speaker": "agent",
      "start_s": 111.8,
      "end_s": 115.5,
      "text_en": "Okay, so now I will have to check specifically on that with the dimensions.",
      "text_native": "Okay, તો હવે તમારો specific એના ઉપર મને ચેક કરવું પડશે dimensions સાથે."
    },
    {
      "ucid": "34972178964187461",
      "idx": 27,
      "speaker": "customer",
      "start_s": 115.5,
      "end_s": 116.5,
      "text_en": "Hm hm hm hm.",
      "text_native": "હં હં હં હં."
    },
    {
      "ucid": "34972178964187461",
      "idx": 28,
      "speaker": "agent",
      "start_s": 116.5,
      "end_s": 117.0,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "34972178964187461",
      "idx": 29,
      "speaker": "customer",
      "start_s": 117.5,
      "end_s": 119.0,
      "text_en": "From where does your material come?",
      "text_native": "ક્યાંથી તમારો મટીરીયલ આવે છે?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 30,
      "speaker": "agent",
      "start_s": 119.5,
      "end_s": 124.0,
      "text_en": "Sir, I am in Mumbai right now, but depending on your location, it will come to you from nearby.",
      "text_native": "હું તો સર અત્યારે મુંબઈમાં છું, but depend upon your location, nearby થી તમને આવશે."
    },
    {
      "ucid": "34972178964187461",
      "idx": 31,
      "speaker": "agent",
      "start_s": 124.0,
      "end_s": 127.0,
      "text_en": "Where is your location available right now?",
      "text_native": "તમારું અત્યારે location ક્યાં ગાડી છે available અત્યારે?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 32,
      "speaker": "customer",
      "start_s": 128.0,
      "end_s": 129.5,
      "text_en": "Mine is Ahmedabad.",
      "text_native": "મારું અમદાવાદ છે."
    },
    {
      "ucid": "34972178964187461",
      "idx": 33,
      "speaker": "agent",
      "start_s": 129.5,
      "end_s": 132.5,
      "text_en": "Ahmedabad, then it will come to you from ex-Kanba. We also have stockists in Ahmedabad.",
      "text_native": "અમદાવાદ, તો ex-Kanba થી તમને આવશે. અમદાવાદમાં પણ stockists છે અમારા."
    },
    {
      "ucid": "34972178964187461",
      "idx": 34,
      "speaker": "customer",
      "start_s": 132.5,
      "end_s": 133.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "34972178964187461",
      "idx": 35,
      "speaker": "agent",
      "start_s": 134.0,
      "end_s": 140.5,
      "text_en": "Yes. Otherwise, if you want, I can check and if you have to purchase right now, then I will punch the further requirement.",
      "text_native": "Yes. બાકી એક વાર તમને હું જોઈ તો ચેક કરીને, તમે અત્યારે તમને purchase કરવાનો હો તો punch કરું પછી આગળનું requirement."
    },
    {
      "ucid": "34972178964187461",
      "idx": 36,
      "speaker": "customer",
      "start_s": 140.5,
      "end_s": 141.8,
      "text_en": "Just two minutes, hold on.",
      "text_native": "બે જ મિનિટ, hold કરો ને."
    },
    {
      "ucid": "34972178964187461",
      "idx": 37,
      "speaker": "agent",
      "start_s": 148.0,
      "end_s": 148.8,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 38,
      "speaker": "customer",
      "start_s": 148.8,
      "end_s": 150.0,
      "text_en": "Yes, just a second.",
      "text_native": "હા, just a second."
    },
    {
      "ucid": "34972178964187461",
      "idx": 39,
      "speaker": "agent",
      "start_s": 150.0,
      "end_s": 151.5,
      "text_en": "Yes, yes, yes. I'm waiting.",
      "text_native": "હા, yes, yes. I'm waiting."
    },
    {
      "ucid": "34972178964187461",
      "idx": 40,
      "speaker": "customer",
      "start_s": 158.5,
      "end_s": 202.5,
      "text_en": "Sir, one, two, Hello? Yes, next month, call me next Monday, sir, I will give you the requirement.",
      "text_native": "સર, એક, બે, Hello? હા, next month, next Monday મને કોલ કરો ને સર, તમને requirement આપી દઈશ."
    },
    {
      "ucid": "34972178964187461",
      "idx": 41,
      "speaker": "agent",
      "start_s": 202.5,
      "end_s": 203.5,
      "text_en": "Next Monday?",
      "text_native": "Next Monday?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 42,
      "speaker": "agent",
      "start_s": 203.5,
      "end_s": 207.0,
      "text_en": "That's fine, I will ping you on WhatsApp. Okay? So when you get it, or even before that, if you get it, just send me a WhatsApp.",
      "text_native": "ચાલશે, તો તમને WhatsApp પર ping કરું. Okay? કે જેવું તમને આવે એના પહેલા પણ અથવા આવી જાય તો મને એક WhatsApp નાખી દેજો."
    },
    {
      "ucid": "34972178964187461",
      "idx": 43,
      "speaker": "customer",
      "start_s": 207.0,
      "end_s": 208.5,
      "text_en": "Okay, okay, sir.",
      "text_native": "Okay, okay, sir."
    },
    {
      "ucid": "34972178964187461",
      "idx": 44,
      "speaker": "agent",
      "start_s": 208.5,
      "end_s": 211.0,
      "text_en": "One, yes, just send me a message and keep it, I am saving your contact number.",
      "text_native": "એક, હા, એક મને મેસેજ નાખીને રાખો ને, હું સેવ કરી લઉં છું તમારો કોન્ટેક્ટ નંબર."
    },
    {
      "ucid": "34972178964187461",
      "idx": 45,
      "speaker": "customer",
      "start_s": 211.0,
      "end_s": 213.5,
      "text_en": "I have pinged you. Your, I have also sent you my card.",
      "text_native": "તમને કરી નાખ્યું છે ping. તમારો, મને મારો card પણ તમને મોકલ્યું છે."
    },
    {
      "ucid": "34972178964187461",
      "idx": 46,
      "speaker": "agent",
      "start_s": 213.5,
      "end_s": 216.5,
      "text_en": "In what, in fabrication, what exactly do you make?",
      "text_native": "તમારું શેમાં, fabrication માં જ શું બનાવો છો તમે exactly?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 47,
      "speaker": "customer",
      "start_s": 216.5,
      "end_s": 219.5,
      "text_en": "We do manufacturing of fire rated doors, metal doors.",
      "text_native": "અમે fire rated doors, metal doors manufacturing કરીએ છીએ."
    },
    {
      "ucid": "34972178964187461",
      "idx": 48,
      "speaker": "agent",
      "start_s": 219.5,
      "end_s": 220.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "34972178964187461",
      "idx": 49,
      "speaker": "agent",
      "start_s": 220.5,
      "end_s": 223.0,
      "text_en": "So in this, you don't have work for HR sheets?",
      "text_native": "તો તમે આમાં તમે HR sheets માં નથી લાગતું કામ?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 50,
      "speaker": "customer",
      "start_s": 223.0,
      "end_s": 225.5,
      "text_en": "HR sheet, no, I only need 3mm HR.",
      "text_native": "HR sheet, ના, મારે 3mm HR only લાગે."
    },
    {
      "ucid": "34972178964187461",
      "idx": 51,
      "speaker": "agent",
      "start_s": 225.5,
      "end_s": 228.0,
      "text_en": "Okay, so I can provide that too. Some are in HR, some are in CR.",
      "text_native": "Okay, તો એ પણ આપી શકું છું. કોઈ HR માં છે, CR માં છે."
    },
    {
      "ucid": "34972178964187461",
      "idx": 52,
      "speaker": "customer",
      "start_s": 228.0,
      "end_s": 232.0,
      "text_en": "Okay, okay, okay. No, we have just recently purchased HR. Right now, we have a regular requirement for GP.",
      "text_native": "Okay, okay, okay. ના, અમે recently જ purchase કરી છે HR તો. અત્યારે GP ની regular અમારે requirement હોય છે."
    },
    {
      "ucid": "34972178964187461",
      "idx": 53,
      "speaker": "agent",
      "start_s": 232.0,
      "end_s": 234.0,
      "text_en": "In HR, what rates did you get? In 3mm?",
      "text_native": "HR માં તમને શું rates પડ્યો તમને? 3mm માં?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 54,
      "speaker": "customer",
      "start_s": 234.0,
      "end_s": 235.5,
      "text_en": "Just a second.",
      "text_native": "Just a second."
    },
    {
      "ucid": "34972178964187461",
      "idx": 55,
      "speaker": "customer",
      "start_s": 245.0,
      "end_s": 248.0,
      "text_en": "Which material just now? Open, open. I got it for around 62 rupees just now.",
      "text_native": "હમણાં કયા મટીરીયલ? ખોલ, ખોલ. હમણાં મને 62 rupees ની આસપાસ મળ્યો તો."
    },
    {
      "ucid": "34972178964187461",
      "idx": 56,
      "speaker": "agent",
      "start_s": 248.0,
      "end_s": 250.0,
      "text_en": "Which, which material was this? Which company's?",
      "text_native": "કયો, કયો મટીરીયલ હતો આ? કયા કંપનીનો?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 57,
      "speaker": "customer",
      "start_s": 250.0,
      "end_s": 250.5,
      "text_en": "Tata.",
      "text_native": "Tata."
    },
    {
      "ucid": "34972178964187461",
      "idx": 58,
      "speaker": "agent",
      "start_s": 250.5,
      "end_s": 256.0,
      "text_en": "Tata's. The rates have increased now, it's 64 plus now. Last one week, one week, one and a half weeks, like it had increased by about two, two and a half hundred and from Monday it's up again.",
      "text_native": "Tata નો. હવે તો rates વધી ગયા છે, અત્યારે 64 plus ચાલુ છે હવે તો. Last one week, one week, દોઢ week, like લગભગ બે અઢી સો વધ્યા હતા અને પાછા Monday થી પાછું up."
    },
    {
      "ucid": "34972178964187461",
      "idx": 59,
      "speaker": "customer",
      "start_s": 256.0,
      "end_s": 257.0,
      "text_en": "have purchased it.",
      "text_native": "purchase કરેલી છે."
    },
    {
      "ucid": "34972178964187461",
      "idx": 60,
      "speaker": "agent",
      "start_s": 257.0,
      "end_s": 259.0,
      "text_en": "Yes. That's why.",
      "text_native": "હા. એટલા માટે."
    },
    {
      "ucid": "34972178964187461",
      "idx": 61,
      "speaker": "agent",
      "start_s": 259.0,
      "end_s": 301.0,
      "text_en": "Understood. So you take Tata's material",
      "text_native": "Understood. તો તમે Tata નો મટીરીયલ લો"
    },
    {
      "ucid": "34972178964187461",
      "idx": 62,
      "speaker": "customer",
      "start_s": 301.0,
      "end_s": 303.5,
      "text_en": "Why have the rates increased so much?",
      "text_native": "આટલા બધા શેના લીધે plus થયા છે rates?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 63,
      "speaker": "agent",
      "start_s": 304.0,
      "end_s": 313.0,
      "text_en": "Sir, the importings that are there, the government has also stopped them and right now the pricing of cooking coal has increased, sir, by 30 to 40%. So it has affected everyone, from distributors to retail.",
      "text_native": "સર, already જે importings છે ને, એ government એ બંધ પણ કરી છે અને અત્યારે cooking coal ના pricing વધી ગયા છે, સર, 30 to 40%. તો બધાને જ affect થયું છે, distributors લઈને till retail સુધી."
    },
    {
      "ucid": "34972178964187461",
      "idx": 64,
      "speaker": "customer",
      "start_s": 313.0,
      "end_s": 314.0,
      "text_en": "Hm hm hm hm.",
      "text_native": "હં હં હં હં."
    },
    {
      "ucid": "34972178964187461",
      "idx": 65,
      "speaker": "agent",
      "start_s": 314.0,
      "end_s": 318.5,
      "text_en": "Whoever has old material, they are selling it for a rupee or so less. They would have the stock.",
      "text_native": "જેનો old માલ હશે, એ એકાદ રૂપિયામાં ઓછો કરીને sell કરી રહ્યા છે. Stock હશે એનો."
    },
    {
      "ucid": "34972178964187461",
      "idx": 66,
      "speaker": "customer",
      "start_s": 318.5,
      "end_s": 319.5,
      "text_en": "Hm hm hm hm hm hm.",
      "text_native": "હં હં હં હં હં હં."
    },
    {
      "ucid": "34972178964187461",
      "idx": 67,
      "speaker": "agent",
      "start_s": 319.5,
      "end_s": 324.0,
      "text_en": "Otherwise, there's that if you take AMNS, AMNS, then there will be a difference. Our material is different, it's prime, JSW's.",
      "text_native": "બાકી પછી એ છે કે AMNS, AMNS તમે લેશો તો પછી એ તો difference આવશે જ. અમારું મટીરીયલ અલગ હોય છે, prime હોય છે, JSW નું તો."
    },
    {
      "ucid": "34972178964187461",
      "idx": 68,
      "speaker": "customer",
      "start_s": 324.0,
      "end_s": 325.0,
      "text_en": "That's right.",
      "text_native": "બરાબર છે."
    },
    {
      "ucid": "34972178964187461",
      "idx": 69,
      "speaker": "agent",
      "start_s": 325.0,
      "end_s": 328.0,
      "text_en": "So do you only take Tata's or do you take any other brand as well?",
      "text_native": "તો તમે ખાલી ફક્ત Tata નું જ લો છો કે બીજો કોઈ brand પણ લો છો તમે?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 70,
      "speaker": "customer",
      "start_s": 328.0,
      "end_s": 330.0,
      "text_en": "Means in this we",
      "text_native": "Means અમે આમાં તો"
    },
    {
      "ucid": "34972178964187461",
      "idx": 71,
      "speaker": "customer",
      "start_s": 330.5,
      "end_s": 333.5,
      "text_en": "Hello? HR, in HR we prefer Tata, packet.",
      "text_native": "Hello? HR, HR માં અમે Tata prefer કરીએ છીએ, packet."
    },
    {
      "ucid": "34972178964187461",
      "idx": 72,
      "speaker": "agent",
      "start_s": 333.5,
      "end_s": 334.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "34972178964187461",
      "idx": 73,
      "speaker": "customer",
      "start_s": 334.5,
      "end_s": 336.0,
      "text_en": "Hm. Understood.",
      "text_native": "Hm. Understood."
    },
    {
      "ucid": "34972178964187461",
      "idx": 74,
      "speaker": "agent",
      "start_s": 336.0,
      "end_s": 338.0,
      "text_en": "And for the rest, in GP sheets, any brand?",
      "text_native": "અને બાકી GP sheets માં કોઈ પણ brand?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 75,
      "speaker": "customer",
      "start_s": 338.0,
      "end_s": 341.5,
      "text_en": "In GP sheet, there is AMNS, availability of our sizes, our requirement.",
      "text_native": "GP sheet માં AMNS છે, availability of our sizes, our requirement."
    },
    {
      "ucid": "34972178964187461",
      "idx": 76,
      "speaker": "agent",
      "start_s": 341.5,
      "end_s": 342.5,
      "text_en": "I see.",
      "text_native": "અચ્છા."
    },
    {
      "ucid": "34972178964187461",
      "idx": 77,
      "speaker": "customer",
      "start_s": 342.5,
      "end_s": 344.5,
      "text_en": "Hm hm hm hm hm.",
      "text_native": "હં હં હં હં હં."
    },
    {
      "ucid": "34972178964187461",
      "idx": 78,
      "speaker": "agent",
      "start_s": 344.5,
      "end_s": 347.5,
      "text_en": "That's fine. So I will connect with you next week. We'll do it, sir. Okay?",
      "text_native": "ચાલશે. તો હું તમને next week તમને connect કરું. આપણે કરીએ સર. Okay?"
    },
    {
      "ucid": "34972178964187461",
      "idx": 79,
      "speaker": "customer",
      "start_s": 347.5,
      "end_s": 348.5,
      "text_en": "Okay, okay, okay.",
      "text_native": "Okay, okay, okay."
    },
    {
      "ucid": "34972178964187461",
      "idx": 80,
      "speaker": "agent",
      "start_s": 348.5,
      "end_s": 350.5,
      "text_en": "Okay, done.",
      "text_native": "Okay, done."
    }
  ],
  "steps": [
    {
      "ucid": "34972178964187461",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified himself and JSW One but did not ask for permission to speak, immediately asking about requirements instead."
    },
    {
      "ucid": "34972178964187461",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook to create interest, jumping directly into discovery questions."
    },
    {
      "ucid": "34972178964187461",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 4,
      "evidence": "in fabrication, what exactly do you make?",
      "comment": "Agent successfully discovered what the customer manufactures, their monthly tonnage, end applications, and current suppliers, but missed asking about payment terms and potential JSW share."
    },
    {
      "ucid": "34972178964187461",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any specific USPs; the only product mention was that JSW material is 'prime', which was not linked to a discovered need."
    },
    {
      "ucid": "34972178964187461",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Is there a requirement right now? Is your procurement ongoing right now?",
      "comment": "While the agent confirmed a current requirement exists, he failed to capture critical qualifying details like quantity and grade before the customer deferred the conversation."
    },
    {
      "ucid": "34972178964187461",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "ચાલશે. તો હું તમને next week તમને connect કરું. આપણે કરીએ સર. Okay?",
      "comment": "The agent secured a clear next step by agreeing to the customer's request for a callback the following Monday."
    }
  ],
  "objections": [
    {
      "ucid": "34972178964187461",
      "obj_type": "price",
      "state": "handled",
      "evidence": "આટલા બધા શેના લીધે plus થયા છે rates?",
      "response": "સર, already જે importings છે ને, એ government એ બંધ પણ કરી છે અને અત્યારે cooking coal ના pricing વધી ગયા છે, સર, 30 to 40%."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}