Call 34972178964092384 2026-09-17 · Abdul Ansari · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: The customer's side has some faint background chatter but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.09
confidence high · +1/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent introduced himself and the company but did not ask for permission to speak before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a supply or price hook; instead, he immediately asked if the customer had a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The customer shut down the call before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
And sir, do you have any requirement for steel, in HR, CR?
Summary
The agent contacted a representative from BS Metal Industries. After the introduction, the agent immediately asked about requirements for HR/CR steel. The customer stated they had just procured material and had no current need. The agent ended the call without scheduling a specific follow-up.
Coaching
You skipped the hook and went straight to asking for a requirement, which makes it easy for the customer to say no; always build value with the hook first.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent introduced himself and the company but did not ask for permission to speak before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a supply or price hook; instead, he immediately asked if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The customer shut down the call before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, so no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | And sir, do you have any requirement for steel, in HR, CR? Agent successfully asked if a current requirement existed, which is the first step of qualification. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | When you have a requirement, please let me know, okay? Agent did not propose a specific next step, such as a scheduled callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.686 | 10.9s | 5.0s | 28.1s | 3.3s | 297.2 | 0 | 5 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हॅलो
agent
1.6s
Hello
हॅलो
agent
2.1s
Yeah, am I speaking with BS Metal Industries, sir?
Yeah, BS Metal Industries से बात कर रहे हैं सर?
customer
3.9s
Yes, tell me.
जी बताइए।
agent
4.7s
Sir, greetings. I am Abdul calling from JSW One, sir.
सर नमस्कार, अब्दुल बात कर रहा हूं सर मैं JSW One से।
customer
7.3s
Yes, tell me.
हां बताएं।
agent
8.0s
And sir, do you have any requirement for steel, in HR, CR? I had called for that, sir.
और सर जी कुछ रिक्वायरमेंट है क्या आपको स्टील में, HR, CR में? इसके लिए फोन किया था सर मैं।
customer
11.6s
Brother, not right now, I have just ordered the material now.
भैया अभी तो नहीं है, अभी तो माल मैंने मंगा लिया है अभी।
agent
14.3s
Okay, okay. Alright sir, no problem. When you have a requirement, please let me know, okay?
अच्छा अच्छा। ठीक है सर कोई बात नहीं। जब रिक्वायरमेंट हो तो मुझे बताइएगा, ठीक है?
customer
17.6s
Okay.