{
  "ucid": "34972178964092384",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 15:58:43",
  "end_time": "2026-09-17 15:59:27",
  "duration_sec": 44,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe3a0966eb7d0b5db259879800b2c6735.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1521,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964092384__DIAe3a0966eb7d0b5db259879800b2c6735.mp3",
  "audio_bytes": 85104,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 28.368,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[2s] AGENT: Hello   (हॅलो)\n[2s] AGENT: Yeah, am I speaking with BS Metal Industries, sir?   (Yeah, BS Metal Industries से बात कर रहे हैं सर?)\n[4s] CUSTOMER: Yes, tell me.   (जी बताइए।)\n[5s] AGENT: Sir, greetings. I am Abdul calling from JSW One, sir.   (सर नमस्कार, अब्दुल बात कर रहा हूं सर मैं JSW One से।)\n[7s] CUSTOMER: Yes, tell me.   (हां बताएं।)\n[8s] AGENT: And sir, do you have any requirement for steel, in HR, CR? I had called for that, sir.   (और सर जी कुछ रिक्वायरमेंट है क्या आपको स्टील में, HR, CR में? इसके लिए फोन किया था सर मैं।)\n[12s] CUSTOMER: Brother, not right now, I have just ordered the material now.   (भैया अभी तो नहीं है, अभी तो माल मैंने मंगा लिया है अभी।)\n[14s] AGENT: Okay, okay. Alright sir, no problem. When you have a requirement, please let me know, okay?   (अच्छा अच्छा। ठीक है सर कोई बात नहीं। जब रिक्वायरमेंट हो तो मुझे बताइएगा, ठीक है?)\n[18s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: The customer's side has some faint background chatter but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the hook and went straight to asking for a requirement, which makes it easy for the customer to say no; always build value with the hook first.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a representative from BS Metal Industries. After the introduction, the agent immediately asked about requirements for HR/CR steel. The customer stated they had just procured material and had no current need. The agent ended the call without scheduling a specific follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent introduced himself and the company but did not ask for permission to speak before proceeding.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a supply or price hook; instead, he immediately asked if the customer had a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer shut down the call before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was conducted, so no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"And sir, do you have any requirement for steel, in HR, CR?\", \"comment\": \"Agent successfully asked if a current requirement existed, which is the first step of qualification.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"When you have a requirement, please let me know, okay?\", \"comment\": \"Agent did not propose a specific next step, such as a scheduled callback date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and went straight to asking for a requirement, which makes it easy for the customer to say no; always build value with the hook first.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a representative from BS Metal Industries. After the introduction, the agent immediately asked about requirements for HR/CR steel. The customer stated they had just procured material and had no current need. The agent ended the call without scheduling a specific follow-up.\"}",
  "error": null,
  "latency_ms": 24788,
  "input_tokens": 2843,
  "output_tokens": 684,
  "created_at": "2026-09-25 12:01:19",
  "sentiment": "neutral",
  "sentiment_score": 0.086,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.686,
  "agent_talk_sec": 10.9,
  "customer_talk_sec": 5.0,
  "dead_air_sec": 28.1,
  "longest_monologue_sec": 3.3,
  "agent_wpm": 297.2,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 54,
  "words_customer": 19,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178964092384",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.4,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "34972178964092384",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.55,
      "end_s": 1.98,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "34972178964092384",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.08,
      "end_s": 3.8,
      "text_en": "Yeah, am I speaking with BS Metal Industries, sir?",
      "text_native": "Yeah, BS Metal Industries से बात कर रहे हैं सर?"
    },
    {
      "ucid": "34972178964092384",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.9,
      "end_s": 4.61,
      "text_en": "Yes, tell me.",
      "text_native": "जी बताइए।"
    },
    {
      "ucid": "34972178964092384",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.71,
      "end_s": 7.0,
      "text_en": "Sir, greetings. I am Abdul calling from JSW One, sir.",
      "text_native": "सर नमस्कार, अब्दुल बात कर रहा हूं सर मैं JSW One से।"
    },
    {
      "ucid": "34972178964092384",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.34,
      "end_s": 7.9,
      "text_en": "Yes, tell me.",
      "text_native": "हां बताएं।"
    },
    {
      "ucid": "34972178964092384",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.0,
      "end_s": 11.3,
      "text_en": "And sir, do you have any requirement for steel, in HR, CR? I had called for that, sir.",
      "text_native": "और सर जी कुछ रिक्वायरमेंट है क्या आपको स्टील में, HR, CR में? इसके लिए फोन किया था सर मैं।"
    },
    {
      "ucid": "34972178964092384",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.6,
      "end_s": 14.2,
      "text_en": "Brother, not right now, I have just ordered the material now.",
      "text_native": "भैया अभी तो नहीं है, अभी तो माल मैंने मंगा लिया है अभी।"
    },
    {
      "ucid": "34972178964092384",
      "idx": 8,
      "speaker": "agent",
      "start_s": 14.3,
      "end_s": 17.5,
      "text_en": "Okay, okay. Alright sir, no problem. When you have a requirement, please let me know, okay?",
      "text_native": "अच्छा अच्छा। ठीक है सर कोई बात नहीं। जब रिक्वायरमेंट हो तो मुझे बताइएगा, ठीक है?"
    },
    {
      "ucid": "34972178964092384",
      "idx": 9,
      "speaker": "customer",
      "start_s": 17.6,
      "end_s": 18.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "34972178964092384",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent introduced himself and the company but did not ask for permission to speak before proceeding."
    },
    {
      "ucid": "34972178964092384",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not deliver a supply or price hook; instead, he immediately asked if the customer had a requirement."
    },
    {
      "ucid": "34972178964092384",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer shut down the call before any discovery questions could be asked."
    },
    {
      "ucid": "34972178964092384",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was conducted, so no USPs were pitched."
    },
    {
      "ucid": "34972178964092384",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "And sir, do you have any requirement for steel, in HR, CR?",
      "comment": "Agent successfully asked if a current requirement existed, which is the first step of qualification."
    },
    {
      "ucid": "34972178964092384",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "When you have a requirement, please let me know, okay?",
      "comment": "Agent did not propose a specific next step, such as a scheduled callback date."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}