Call 34972178964081381 2026-09-17 · Abdul Ansari · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +4/−13
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified JSW One but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer immediately stated they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement, sir, any live requirement for HR CR right now?
Summary
The agent contacted a lead from an infrastructure company to inquire about HR/CR steel needs. The agent immediately asked for a requirement, which the customer denied having at present. The call concluded quickly without any discovery or the establishment of a future follow-up.
Coaching
When a customer has no immediate requirement, don't end the call; pivot to setting a specific callback date to nurture the lead for the future.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified JSW One but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately stated they had no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement, sir, any live requirement for HR CR right now? Agent successfully attempted to qualify by asking for a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended without the agent attempting to set a next step or a callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.617 | 12.4s | 7.7s | 40.9s | 3.2s | 290.3 | 0 | 7 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
agent
1.6s
Hello.
customer
2.2s
Hello, yes.
हेलो, हां जी।
agent
3.0s
Greetings sir, this is Abdul speaking from JSW One.
नमस्कार सर, अब्दुल बात कर रहा हूं JSW One से।
customer
5.3s
Yes.
हां जी।
agent
6.0s
Sir, your company was registered under the name GNG Infratech Private Limited.
सर आपकी कंपनी है रजिस्टर्ड थी जीएनजी इंफ्राटेक प्राइवेट लिमिटेड के नाम से।
customer
9.3s
Yes, yes, yes.
हां हां हां।
agent
9.8s
So I had called for that, sir. Do you have any requirement, sir, any live requirement for HR CR right now?
सो उसके लिए फोन किया था सर जी, आपको कुछ रिक्वायरमेंट है क्या सर अभी लाइव रिक्वायरमेंट एचआर सीआर में?
customer
13.2s
No no, there is no requirement right now, sir.
नहीं नहीं, अभी कोई रिक्वायरमेंट नहीं है सर।
agent
15.0s
Last month, sir, you had an inquiry requirement, sir, previously.
पिछले महीने सर आपका इंक्वायरी रिक्वायरमेंट था सर पहले।
customer
17.2s
Yes, there was before, there is no requirement now.
हां पहले थी, अभी नहीं है रिक्वायरमेंट।
agent
18.9s
Okay, have you purchased the material?
अच्छा, परचेस कर लिया आपने मटेरियल?
customer
20.4s
No, that requirement itself doesn't exist anymore.
नहीं, वो रिक्वायरमेंट ही नहीं है अब।
agent
22.8s
Alright.
ठीक है।
customer
23.2s
Alright, thank you.
ठीक है, थैंक यू।