{
  "ucid": "34972178964081381",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 15:56:53",
  "end_time": "2026-09-17 15:57:54",
  "duration_sec": 61,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa120cd755cac8a4d2943499af79798a6.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1522,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964081381__DIAa120cd755cac8a4d2943499af79798a6.mp3",
  "audio_bytes": 105624,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 35.208,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[2s] CUSTOMER: Hello, yes.   (हेलो, हां जी।)\n[3s] AGENT: Greetings sir, this is Abdul speaking from JSW One.   (नमस्कार सर, अब्दुल बात कर रहा हूं JSW One से।)\n[5s] CUSTOMER: Yes.   (हां जी।)\n[6s] AGENT: Sir, your company was registered under the name GNG Infratech Private Limited.   (सर आपकी कंपनी है रजिस्टर्ड थी जीएनजी इंफ्राटेक प्राइवेट लिमिटेड के नाम से।)\n[9s] CUSTOMER: Yes, yes, yes.   (हां हां हां।)\n[10s] AGENT: So I had called for that, sir. Do you have any requirement, sir, any live requirement for HR CR right now?   (सो उसके लिए फोन किया था सर जी, आपको कुछ रिक्वायरमेंट है क्या सर अभी लाइव रिक्वायरमेंट एचआर सीआर में?)\n[13s] CUSTOMER: No no, there is no requirement right now, sir.   (नहीं नहीं, अभी कोई रिक्वायरमेंट नहीं है सर।)\n[15s] AGENT: Last month, sir, you had an inquiry requirement, sir, previously.   (पिछले महीने सर आपका इंक्वायरी रिक्वायरमेंट था सर पहले।)\n[17s] CUSTOMER: Yes, there was before, there is no requirement now.   (हां पहले थी, अभी नहीं है रिक्वायरमेंट।)\n[19s] AGENT: Okay, have you purchased the material?   (अच्छा, परचेस कर लिया आपने मटेरियल?)\n[20s] CUSTOMER: No, that requirement itself doesn't exist anymore.   (नहीं, वो रिक्वायरमेंट ही नहीं है अब।)\n[23s] AGENT: Alright.   (ठीक है।)\n[23s] CUSTOMER: Alright, thank you.   (ठीक है, थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 15,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "15 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer has no immediate requirement, don't end the call; pivot to setting a specific callback date to nurture the lead for the future.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead from an infrastructure company to inquire about HR/CR steel needs. The agent immediately asked for a requirement, which the customer denied having at present. The call concluded quickly without any discovery or the establishment of a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted and identified JSW One but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer immediately stated they had no requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement, sir, any live requirement for HR CR right now?\", \"comment\": \"Agent successfully attempted to qualify by asking for a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without the agent attempting to set a next step or a callback date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has no immediate requirement, don't end the call; pivot to setting a specific callback date to nurture the lead for the future.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead from an infrastructure company to inquire about HR/CR steel needs. The agent immediately asked for a requirement, which the customer denied having at present. The call concluded quickly without any discovery or the establishment of a future follow-up.\"}",
  "error": null,
  "latency_ms": 29972,
  "input_tokens": 2955,
  "output_tokens": 654,
  "created_at": "2026-09-25 12:01:25",
  "sentiment": "negative",
  "sentiment_score": -0.262,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 13,
  "lex_hits": 8,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.617,
  "agent_talk_sec": 12.4,
  "customer_talk_sec": 7.7,
  "dead_air_sec": 40.9,
  "longest_monologue_sec": 3.2,
  "agent_wpm": 290.3,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 8,
  "discovery_qs": 2,
  "words_agent": 60,
  "words_customer": 35,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178964081381",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.57,
      "end_s": 1.07,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178964081381",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.57,
      "end_s": 2.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178964081381",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.2,
      "end_s": 2.9,
      "text_en": "Hello, yes.",
      "text_native": "हेलो, हां जी।"
    },
    {
      "ucid": "34972178964081381",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.0,
      "end_s": 5.0,
      "text_en": "Greetings sir, this is Abdul speaking from JSW One.",
      "text_native": "नमस्कार सर, अब्दुल बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "34972178964081381",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.27,
      "end_s": 5.67,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "34972178964081381",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.97,
      "end_s": 9.2,
      "text_en": "Sir, your company was registered under the name GNG Infratech Private Limited.",
      "text_native": "सर आपकी कंपनी है रजिस्टर्ड थी जीएनजी इंफ्राटेक प्राइवेट लिमिटेड के नाम से।"
    },
    {
      "ucid": "34972178964081381",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.3,
      "end_s": 9.8,
      "text_en": "Yes, yes, yes.",
      "text_native": "हां हां हां।"
    },
    {
      "ucid": "34972178964081381",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.8,
      "end_s": 13.0,
      "text_en": "So I had called for that, sir. Do you have any requirement, sir, any live requirement for HR CR right now?",
      "text_native": "सो उसके लिए फोन किया था सर जी, आपको कुछ रिक्वायरमेंट है क्या सर अभी लाइव रिक्वायरमेंट एचआर सीआर में?"
    },
    {
      "ucid": "34972178964081381",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.2,
      "end_s": 14.8,
      "text_en": "No no, there is no requirement right now, sir.",
      "text_native": "नहीं नहीं, अभी कोई रिक्वायरमेंट नहीं है सर।"
    },
    {
      "ucid": "34972178964081381",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.0,
      "end_s": 17.0,
      "text_en": "Last month, sir, you had an inquiry requirement, sir, previously.",
      "text_native": "पिछले महीने सर आपका इंक्वायरी रिक्वायरमेंट था सर पहले।"
    },
    {
      "ucid": "34972178964081381",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.2,
      "end_s": 18.8,
      "text_en": "Yes, there was before, there is no requirement now.",
      "text_native": "हां पहले थी, अभी नहीं है रिक्वायरमेंट।"
    },
    {
      "ucid": "34972178964081381",
      "idx": 11,
      "speaker": "agent",
      "start_s": 18.9,
      "end_s": 20.0,
      "text_en": "Okay, have you purchased the material?",
      "text_native": "अच्छा, परचेस कर लिया आपने मटेरियल?"
    },
    {
      "ucid": "34972178964081381",
      "idx": 12,
      "speaker": "customer",
      "start_s": 20.4,
      "end_s": 22.2,
      "text_en": "No, that requirement itself doesn't exist anymore.",
      "text_native": "नहीं, वो रिक्वायरमेंट ही नहीं है अब।"
    },
    {
      "ucid": "34972178964081381",
      "idx": 13,
      "speaker": "agent",
      "start_s": 22.8,
      "end_s": 23.2,
      "text_en": "Alright.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "34972178964081381",
      "idx": 14,
      "speaker": "customer",
      "start_s": 23.2,
      "end_s": 23.8,
      "text_en": "Alright, thank you.",
      "text_native": "ठीक है, थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178964081381",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent greeted and identified JSW One but did not ask for permission to speak."
    },
    {
      "ucid": "34972178964081381",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and went directly to asking for a requirement."
    },
    {
      "ucid": "34972178964081381",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer immediately stated they had no requirement."
    },
    {
      "ucid": "34972178964081381",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "34972178964081381",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement, sir, any live requirement for HR CR right now?",
      "comment": "Agent successfully attempted to qualify by asking for a current requirement."
    },
    {
      "ucid": "34972178964081381",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without the agent attempting to set a next step or a callback date."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}