{
  "ucid": "34972178964034481",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 15:49:04",
  "end_time": "2026-09-17 15:51:07",
  "duration_sec": 123,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Send_Email",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAdd6577c3ec0f6a19ca7ff1a96f579ccd.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1527,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964034481__DIAdd6577c3ec0f6a19ca7ff1a96f579ccd.mp3",
  "audio_bytes": 331560,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 110.52,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello, Shriji International?   (हेलो, श्रीजी इंटरनॅशनल?)\n[2s] CUSTOMER: Yes.   (हाँ।)\n[3s] AGENT: Sir Alok speaking from JSW One.   (सर आलोक स्पीकिंग फ्रॉम JSW One.)\n[4s] CUSTOMER: Speak.   (बोलो।)\n[5s] AGENT: I wanted to know if you have any requirement for CR sheets, sir?   (कोई रिक्वायरमेंट है क्या जानना था सर CR शीट में?)\n[7s] CUSTOMER: We don't have it right now.   (अभी तो नहीं है हमारा।)\n[9s] AGENT: Not right now? Okay sir.   (अभी नहीं है? ओके सर।)\n[10s] CUSTOMER: It has already arrived. It came two days ago, 50 tons of material arrived.   (ऑलरेडी आ गया है। दो दिन पहले आया, 50 टन माल आया।)\n[13s] AGENT: Okay sir. If you have it next month, please let me know. I am sending you a 'hi' on WhatsApp.   (ठीक है सर। नेक्स्ट मंथ रहेगा तो बता दीजिए। WhatsApp में आपको हाय भेजती हूं मैं।)\n[16s] CUSTOMER: Then it will be needed again, coil will be needed. 0.45 thickness.   (तो फिर से लगेगा, कॉइल लगेगा। 0.45 थिकनेस।)\n[20s] CUSTOMER: I need a 255 coil. The monthly requirement is 100 tons.   (255 का कॉइल लगता है मेरेको। महीने का 100 टन लगता है।)\n[22s] AGENT: 0.45.\n[23s] CUSTOMER: Yes.   (हाँ।)\n[24s] AGENT: Are you talking about CR coil?   (ये CR कॉइल बोल रहे हो?)\n[25s] CUSTOMER: Yes. CR.   (हाँ। CR।)\n[26s] AGENT: CR coil, right? Okay.   (CR कॉइल ना? ओके।)\n[26s] CUSTOMER: Yes CR. Yes. Hardness 60 to 65 is needed.   (हाँ CR। हाँ। हार्डनेस 60 से 65 चाहिए।)\n[30s] AGENT: 60 to 65.   (60 से 65।)\n[30s] CUSTOMER: Yes. CR one coil comes.   (हाँ। CR वन कॉइल आती है।)\n[32s] AGENT: Hmm.   (हम्म।)\n[34s] AGENT: Sir, is this a live requirement or are you talking about next month?   (अभी सर लाइव रिक्वायरमेंट है या नेक्स्ट मंथ का बोल रहे हो आप?)\n[36s] CUSTOMER: I will need it now. What is it, the 50 tons will be used up in four-five days.   (अभी लगेगा मेरेको ऐसा तो। अभी तो क्या है 50 टन तो अभी चार-पांच दिन में खाली हो जाएगा।)\n[40s] AGENT: Okay. Sir, what is your application, sir? Meaning, what do you make?   (ओके। सर ये आपका एप्लीकेशन क्या है सर? मतलब क्या बनाते हो?)\n[43s] CUSTOMER: D1D. D1D.\n[44s] AGENT: Oh, D1D.   (अच्छा D1D।)\n[45s] AGENT: And sir, I mean, what do you make? Do you use this for manufacturing or for trading?   (और सर मतलब आप बनाते क्या हो? ये आप मैन्युफैक्चरिंग के लिए यूज करते हो या ट्रेडिंग के लिए?)\n[48s] CUSTOMER: We use both, trading and manufacturing.   (दोनों यूज करते हैं, ट्रेडिंग और मैन्युफैक्चरिंग।)\n[50s] AGENT: Okay. And what do you manufacture, sir?   (अच्छा। और क्या मैन्युफैक्चरिंग करते हो सर?)\n[52s] CUSTOMER: We make boxes.   (हमारा बॉक्स बनते हैं।)\n[53s] AGENT: Boxes are made. Okay.   (बॉक्स बनता है। अच्छा।)\n[54s] AGENT: I am sending you a WhatsApp. Will you send me the dimensions once?   (आप मैं WhatsApp करता हूं। आप मेरेको एक बार डायमेंशन भेज दोगे?)\n[56s] CUSTOMER: I'll put it, I'll put it.   (डाल देता हूं, डाल देता हूं।)\n[58s] AGENT: Yes. Okay sir, that will work. I have sent you a 'hi', look.   (हाँ। ठीक है सर, चलेगा। मैंने आपको हाय भेजा देखो।)\n[60s] CUSTOMER: Yes, send it.   (हाँ भेज दो।)\n[61s] AGENT: Yes.   (हाँ।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 35,
  "connected": 1,
  "audio_notes": "noisy: Significant call center background noise on the agent's side, but the main conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "35 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You found a strong lead with a live requirement, but you must pitch 1-2 relevant JSW benefits (like delivery speed or quality) after discovery to give the customer a reason to send their details.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a box manufacturer, initially stated no need but then detailed a large, recurring requirement for CR coils (100 MT/month) starting in 4-5 days. The agent performed partial discovery but did not pitch any JSW benefits. The call ended with the agent asking the customer to send specifications via WhatsApp, without committing to a quote or follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted and identified JSW but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent went straight to asking for requirements instead of leading with a supply or price hook.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"AGENT: Sir, what is your application, sir? Meaning, what do you make? ... And what do you manufacture, sir?\", \"comment\": \"Agent covered application and manufacturing, and the customer volunteered their monthly tonnage.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched to give the customer a reason to buy from JSW.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent confirmed a live requirement but failed to capture the customer's location, a critical detail for qualification.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The next step relies on the customer to act, with no commitment from the agent for a quote or callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You found a strong lead with a live requirement, but you must pitch 1-2 relevant JSW benefits (like delivery speed or quality) after discovery to give the customer a reason to send their details.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a box manufacturer, initially stated no need but then detailed a large, recurring requirement for CR coils (100 MT/month) starting in 4-5 days. The agent performed partial discovery but did not pitch any JSW benefits. The call ended with the agent asking the customer to send specifications via WhatsApp, without committing to a quote or follow-up.\"}",
  "error": null,
  "latency_ms": 41407,
  "input_tokens": 3639,
  "output_tokens": 724,
  "created_at": "2026-09-25 12:01:41",
  "sentiment": "positive",
  "sentiment_score": 0.2,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.552,
  "agent_talk_sec": 29.4,
  "customer_talk_sec": 23.9,
  "dead_air_sec": 69.7,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 295.9,
  "interruptions": 0,
  "agent_turns": 19,
  "customer_turns": 16,
  "discovery_qs": 12,
  "words_agent": 145,
  "words_customer": 102,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178964034481",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.29,
      "end_s": 2.19,
      "text_en": "Hello, Shriji International?",
      "text_native": "हेलो, श्रीजी इंटरनॅशनल?"
    },
    {
      "ucid": "34972178964034481",
      "idx": 1,
      "speaker": "customer",
      "start_s": 2.19,
      "end_s": 2.5,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.7,
      "end_s": 4.1,
      "text_en": "Sir Alok speaking from JSW One.",
      "text_native": "सर आलोक स्पीकिंग फ्रॉम JSW One."
    },
    {
      "ucid": "34972178964034481",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.38,
      "end_s": 4.78,
      "text_en": "Speak.",
      "text_native": "बोलो।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.9,
      "end_s": 6.9,
      "text_en": "I wanted to know if you have any requirement for CR sheets, sir?",
      "text_native": "कोई रिक्वायरमेंट है क्या जानना था सर CR शीट में?"
    },
    {
      "ucid": "34972178964034481",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.36,
      "end_s": 8.56,
      "text_en": "We don't have it right now.",
      "text_native": "अभी तो नहीं है हमारा।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.8,
      "end_s": 9.8,
      "text_en": "Not right now? Okay sir.",
      "text_native": "अभी नहीं है? ओके सर।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 7,
      "speaker": "customer",
      "start_s": 9.8,
      "end_s": 12.5,
      "text_en": "It has already arrived. It came two days ago, 50 tons of material arrived.",
      "text_native": "ऑलरेडी आ गया है। दो दिन पहले आया, 50 टन माल आया।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 8,
      "speaker": "agent",
      "start_s": 13.2,
      "end_s": 16.5,
      "text_en": "Okay sir. If you have it next month, please let me know. I am sending you a 'hi' on WhatsApp.",
      "text_native": "ठीक है सर। नेक्स्ट मंथ रहेगा तो बता दीजिए। WhatsApp में आपको हाय भेजती हूं मैं।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.5,
      "end_s": 19.0,
      "text_en": "Then it will be needed again, coil will be needed. 0.45 thickness.",
      "text_native": "तो फिर से लगेगा, कॉइल लगेगा। 0.45 थिकनेस।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 10,
      "speaker": "customer",
      "start_s": 19.8,
      "end_s": 22.2,
      "text_en": "I need a 255 coil. The monthly requirement is 100 tons.",
      "text_native": "255 का कॉइल लगता है मेरेको। महीने का 100 टन लगता है।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 11,
      "speaker": "agent",
      "start_s": 22.2,
      "end_s": 23.0,
      "text_en": "0.45.",
      "text_native": "0.45."
    },
    {
      "ucid": "34972178964034481",
      "idx": 12,
      "speaker": "customer",
      "start_s": 23.0,
      "end_s": 23.5,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 13,
      "speaker": "agent",
      "start_s": 23.5,
      "end_s": 24.8,
      "text_en": "Are you talking about CR coil?",
      "text_native": "ये CR कॉइल बोल रहे हो?"
    },
    {
      "ucid": "34972178964034481",
      "idx": 14,
      "speaker": "customer",
      "start_s": 24.8,
      "end_s": 25.5,
      "text_en": "Yes. CR.",
      "text_native": "हाँ। CR।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 15,
      "speaker": "agent",
      "start_s": 25.5,
      "end_s": 26.5,
      "text_en": "CR coil, right? Okay.",
      "text_native": "CR कॉइल ना? ओके।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 16,
      "speaker": "customer",
      "start_s": 26.5,
      "end_s": 28.8,
      "text_en": "Yes CR. Yes. Hardness 60 to 65 is needed.",
      "text_native": "हाँ CR। हाँ। हार्डनेस 60 से 65 चाहिए।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 17,
      "speaker": "agent",
      "start_s": 29.5,
      "end_s": 30.5,
      "text_en": "60 to 65.",
      "text_native": "60 से 65।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 18,
      "speaker": "customer",
      "start_s": 30.5,
      "end_s": 32.0,
      "text_en": "Yes. CR one coil comes.",
      "text_native": "हाँ। CR वन कॉइल आती है।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 19,
      "speaker": "agent",
      "start_s": 32.0,
      "end_s": 32.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 20,
      "speaker": "agent",
      "start_s": 33.8,
      "end_s": 36.0,
      "text_en": "Sir, is this a live requirement or are you talking about next month?",
      "text_native": "अभी सर लाइव रिक्वायरमेंट है या नेक्स्ट मंथ का बोल रहे हो आप?"
    },
    {
      "ucid": "34972178964034481",
      "idx": 21,
      "speaker": "customer",
      "start_s": 36.5,
      "end_s": 39.8,
      "text_en": "I will need it now. What is it, the 50 tons will be used up in four-five days.",
      "text_native": "अभी लगेगा मेरेको ऐसा तो। अभी तो क्या है 50 टन तो अभी चार-पांच दिन में खाली हो जाएगा।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 22,
      "speaker": "agent",
      "start_s": 40.0,
      "end_s": 42.8,
      "text_en": "Okay. Sir, what is your application, sir? Meaning, what do you make?",
      "text_native": "ओके। सर ये आपका एप्लीकेशन क्या है सर? मतलब क्या बनाते हो?"
    },
    {
      "ucid": "34972178964034481",
      "idx": 23,
      "speaker": "customer",
      "start_s": 42.8,
      "end_s": 43.8,
      "text_en": "D1D. D1D.",
      "text_native": "D1D. D1D."
    },
    {
      "ucid": "34972178964034481",
      "idx": 24,
      "speaker": "agent",
      "start_s": 44.0,
      "end_s": 44.5,
      "text_en": "Oh, D1D.",
      "text_native": "अच्छा D1D।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 25,
      "speaker": "agent",
      "start_s": 44.8,
      "end_s": 48.0,
      "text_en": "And sir, I mean, what do you make? Do you use this for manufacturing or for trading?",
      "text_native": "और सर मतलब आप बनाते क्या हो? ये आप मैन्युफैक्चरिंग के लिए यूज करते हो या ट्रेडिंग के लिए?"
    },
    {
      "ucid": "34972178964034481",
      "idx": 26,
      "speaker": "customer",
      "start_s": 48.0,
      "end_s": 49.8,
      "text_en": "We use both, trading and manufacturing.",
      "text_native": "दोनों यूज करते हैं, ट्रेडिंग और मैन्युफैक्चरिंग।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 27,
      "speaker": "agent",
      "start_s": 50.0,
      "end_s": 51.5,
      "text_en": "Okay. And what do you manufacture, sir?",
      "text_native": "अच्छा। और क्या मैन्युफैक्चरिंग करते हो सर?"
    },
    {
      "ucid": "34972178964034481",
      "idx": 28,
      "speaker": "customer",
      "start_s": 51.5,
      "end_s": 52.8,
      "text_en": "We make boxes.",
      "text_native": "हमारा बॉक्स बनते हैं।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 29,
      "speaker": "agent",
      "start_s": 52.8,
      "end_s": 53.8,
      "text_en": "Boxes are made. Okay.",
      "text_native": "बॉक्स बनता है। अच्छा।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 30,
      "speaker": "agent",
      "start_s": 54.0,
      "end_s": 56.5,
      "text_en": "I am sending you a WhatsApp. Will you send me the dimensions once?",
      "text_native": "आप मैं WhatsApp करता हूं। आप मेरेको एक बार डायमेंशन भेज दोगे?"
    },
    {
      "ucid": "34972178964034481",
      "idx": 31,
      "speaker": "customer",
      "start_s": 56.5,
      "end_s": 57.5,
      "text_en": "I'll put it, I'll put it.",
      "text_native": "डाल देता हूं, डाल देता हूं।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 32,
      "speaker": "agent",
      "start_s": 57.5,
      "end_s": 59.8,
      "text_en": "Yes. Okay sir, that will work. I have sent you a 'hi', look.",
      "text_native": "हाँ। ठीक है सर, चलेगा। मैंने आपको हाय भेजा देखो।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 33,
      "speaker": "customer",
      "start_s": 59.8,
      "end_s": 60.8,
      "text_en": "Yes, send it.",
      "text_native": "हाँ भेज दो।"
    },
    {
      "ucid": "34972178964034481",
      "idx": 34,
      "speaker": "agent",
      "start_s": 61.0,
      "end_s": 61.2,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178964034481",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent greeted and identified JSW but did not ask for permission to speak."
    },
    {
      "ucid": "34972178964034481",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent went straight to asking for requirements instead of leading with a supply or price hook."
    },
    {
      "ucid": "34972178964034481",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "AGENT: Sir, what is your application, sir? Meaning, what do you make? ... And what do you manufacture, sir?",
      "comment": "Agent covered application and manufacturing, and the customer volunteered their monthly tonnage."
    },
    {
      "ucid": "34972178964034481",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched to give the customer a reason to buy from JSW."
    },
    {
      "ucid": "34972178964034481",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent confirmed a live requirement but failed to capture the customer's location, a critical detail for qualification."
    },
    {
      "ucid": "34972178964034481",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The next step relies on the customer to act, with no commitment from the agent for a quote or callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}