{
  "ucid": "34972178964010711",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 15:45:07",
  "end_time": "2026-09-17 15:46:32",
  "duration_sec": 85,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc43bb0531b7ffcb2281d5c95afc6ba05.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1530,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964010711__DIAc43bb0531b7ffcb2281d5c95afc6ba05.mp3",
  "audio_bytes": 214272,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 71.424,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (हेलो)\n[1s] AGENT: Hello, can I speak to Mithilesh ji?   (हेलो, मिथिलेश जी से बात हो सकती है?)\n[3s] CUSTOMER: Yes.\n[4s] AGENT: Sir, this is Anupriti from JSW One.\n[6s] CUSTOMER: Yes.   (हां।)\n[7s] AGENT: Sir, I wanted to know if you have any requirement for GI coil?   (Sir, I wanted to know कि कोई requirement है क्या आपका GI coil में?)\n[10s] CUSTOMER: Ah, the requirement for GI coil will come next month.   (Ah, GI coil का requirement आएगा next month में।)\n[13s] AGENT: It will come next month, sir?   (Next month में आएगा सर?)\n[14s] CUSTOMER: Yes.   (हां जी।)\n[14s] AGENT: Okay sir, I will connect with you next month then.   (ठीक है सर, मैं आपको next month connect करती हूं फिर।)\n[16s] CUSTOMER: Okay. Do one thing, send me its details, your details on WhatsApp and keep it.   (Okay. आप एक काम करना, आप WhatsApp में मुझे इसका detail, आपका detail भेज के रखो।)\n[20s] AGENT: That will work, that will work. This is a system-generated number, sir.   (चलेगा, चलेगा। ये सर system generated number है।)\n[22s] CUSTOMER: Yes.   (हां।)\n[22s] AGENT: Yes. I will send it from another number. When the requirement comes, you contact me then.   (हां। मैं आपको दूसरे नंबर से भेजती हूं। आप जब requirement आएगा तब मुझे contact कीजिए।)\n[26s] CUSTOMER: Okay. Because, you see, whenever it comes, JSW's mini, this is the number for MSME contact persons. I send it to everyone. Will put in an enquiry. Okay.   (Okay. क्योंकि है ना हम जब भी आएगा, JSW का mini, ये MSME का contact persons का नंबर है। हम सबको वो डालता हूं। Enquiry डालेगा। Okay.)\n[32s] AGENT: That will work. I have just sent you a message.   (चलेगा। मैंने just आपको message कर दिया है।)\n[34s] CUSTOMER: You JSW, yes, JSW GI coil sheet dealer, MSME contact details, write that in the content. Then when I search, it will come up.   (आप JSW, हां, JSW GI coil sheet dealer, MSME contact details करके, उसमें content में लिखने का। फिर मैं search करने का टाइम में आएगा।)\n[40s] AGENT: That will work, that will work sir. Okay.   (चलेगा, चलेगा सर। Okay.)\n[41s] CUSTOMER: Okay.   (ठीक है।)\n[42s] AGENT: Okay. Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 20,
  "connected": 1,
  "audio_notes": "clear: The customer's side is slightly muffled at times, but the conversation is fully intelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "20 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "When a customer states a future requirement, use that as an opening to ask discovery questions ('To be better prepared for next month, could you tell me about...') instead of ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": "next month",
  "agent_committed_date": "next month",
  "call_summary": "The agent contacted the customer about GI coil requirements. The customer confirmed they will have a need next month and asked for the agent's details on WhatsApp. The agent agreed and committed to a follow-up call next month, but missed the opportunity to conduct any discovery about the upcoming requirement.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified themself but did not ask for permission before proceeding.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent immediately asked for a requirement instead of leading with a supply or price hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked, even after the customer mentioned a future requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I wanted to know if you have any requirement for GI coil?\", \"comment\": \"The agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay sir, I will connect with you next month then.\", \"comment\": \"The agent established a clear next step by committing to a callback next month.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer states a future requirement, use that as an opening to ask discovery questions ('To be better prepared for next month, could you tell me about...') instead of ending the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": \"next month\", \"agent_committed_date\": \"next month\", \"objections\": [], \"call_summary\": \"The agent contacted the customer about GI coil requirements. The customer confirmed they will have a need next month and asked for the agent's details on WhatsApp. The agent agreed and committed to a follow-up call next month, but missed the opportunity to conduct any discovery about the upcoming requirement.\"}",
  "error": null,
  "latency_ms": 24496,
  "input_tokens": 3209,
  "output_tokens": 681,
  "created_at": "2026-09-25 12:01:37",
  "sentiment": "positive",
  "sentiment_score": 0.386,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 0,
  "lex_hits": 12,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.468,
  "agent_talk_sec": 18.0,
  "customer_talk_sec": 20.5,
  "dead_air_sec": 46.5,
  "longest_monologue_sec": 3.4,
  "agent_wpm": 310.0,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 10,
  "discovery_qs": 3,
  "words_agent": 93,
  "words_customer": 83,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178964010711",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.31,
      "end_s": 0.78,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "34972178964010711",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.11,
      "end_s": 2.81,
      "text_en": "Hello, can I speak to Mithilesh ji?",
      "text_native": "हेलो, मिथिलेश जी से बात हो सकती है?"
    },
    {
      "ucid": "34972178964010711",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.97,
      "end_s": 3.4,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "34972178964010711",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.76,
      "end_s": 5.5,
      "text_en": "Sir, this is Anupriti from JSW One.",
      "text_native": "Sir, this is Anupriti from JSW One."
    },
    {
      "ucid": "34972178964010711",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.98,
      "end_s": 6.44,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178964010711",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.83,
      "end_s": 9.5,
      "text_en": "Sir, I wanted to know if you have any requirement for GI coil?",
      "text_native": "Sir, I wanted to know कि कोई requirement है क्या आपका GI coil में?"
    },
    {
      "ucid": "34972178964010711",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 12.5,
      "text_en": "Ah, the requirement for GI coil will come next month.",
      "text_native": "Ah, GI coil का requirement आएगा next month में।"
    },
    {
      "ucid": "34972178964010711",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.62,
      "end_s": 13.6,
      "text_en": "It will come next month, sir?",
      "text_native": "Next month में आएगा सर?"
    },
    {
      "ucid": "34972178964010711",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.76,
      "end_s": 14.1,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "34972178964010711",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.28,
      "end_s": 16.3,
      "text_en": "Okay sir, I will connect with you next month then.",
      "text_native": "ठीक है सर, मैं आपको next month connect करती हूं फिर।"
    },
    {
      "ucid": "34972178964010711",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.42,
      "end_s": 19.8,
      "text_en": "Okay. Do one thing, send me its details, your details on WhatsApp and keep it.",
      "text_native": "Okay. आप एक काम करना, आप WhatsApp में मुझे इसका detail, आपका detail भेज के रखो।"
    },
    {
      "ucid": "34972178964010711",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.04,
      "end_s": 21.84,
      "text_en": "That will work, that will work. This is a system-generated number, sir.",
      "text_native": "चलेगा, चलेगा। ये सर system generated number है।"
    },
    {
      "ucid": "34972178964010711",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.06,
      "end_s": 22.34,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178964010711",
      "idx": 13,
      "speaker": "agent",
      "start_s": 22.4,
      "end_s": 25.8,
      "text_en": "Yes. I will send it from another number. When the requirement comes, you contact me then.",
      "text_native": "हां। मैं आपको दूसरे नंबर से भेजती हूं। आप जब requirement आएगा तब मुझे contact कीजिए।"
    },
    {
      "ucid": "34972178964010711",
      "idx": 14,
      "speaker": "customer",
      "start_s": 25.9,
      "end_s": 31.8,
      "text_en": "Okay. Because, you see, whenever it comes, JSW's mini, this is the number for MSME contact persons. I send it to everyone. Will put in an enquiry. Okay.",
      "text_native": "Okay. क्योंकि है ना हम जब भी आएगा, JSW का mini, ये MSME का contact persons का नंबर है। हम सबको वो डालता हूं। Enquiry डालेगा। Okay."
    },
    {
      "ucid": "34972178964010711",
      "idx": 15,
      "speaker": "agent",
      "start_s": 31.9,
      "end_s": 33.6,
      "text_en": "That will work. I have just sent you a message.",
      "text_native": "चलेगा। मैंने just आपको message कर दिया है।"
    },
    {
      "ucid": "34972178964010711",
      "idx": 16,
      "speaker": "customer",
      "start_s": 33.7,
      "end_s": 40.0,
      "text_en": "You JSW, yes, JSW GI coil sheet dealer, MSME contact details, write that in the content. Then when I search, it will come up.",
      "text_native": "आप JSW, हां, JSW GI coil sheet dealer, MSME contact details करके, उसमें content में लिखने का। फिर मैं search करने का टाइम में आएगा।"
    },
    {
      "ucid": "34972178964010711",
      "idx": 17,
      "speaker": "agent",
      "start_s": 40.1,
      "end_s": 41.3,
      "text_en": "That will work, that will work sir. Okay.",
      "text_native": "चलेगा, चलेगा सर। Okay."
    },
    {
      "ucid": "34972178964010711",
      "idx": 18,
      "speaker": "customer",
      "start_s": 41.4,
      "end_s": 41.8,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "34972178964010711",
      "idx": 19,
      "speaker": "agent",
      "start_s": 42.0,
      "end_s": 42.8,
      "text_en": "Okay. Thank you.",
      "text_native": "Okay. Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "34972178964010711",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified themself but did not ask for permission before proceeding."
    },
    {
      "ucid": "34972178964010711",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent immediately asked for a requirement instead of leading with a supply or price hook."
    },
    {
      "ucid": "34972178964010711",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked, even after the customer mentioned a future requirement."
    },
    {
      "ucid": "34972178964010711",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "34972178964010711",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, I wanted to know if you have any requirement for GI coil?",
      "comment": "The agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "34972178964010711",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Okay sir, I will connect with you next month then.",
      "comment": "The agent established a clear next step by committing to a callback next month."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}