Call 34972178963984722 2026-09-17 · Ronak Mehta · 6:19
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some background noise on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into a requirement check.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a price or availability hook, instead opening with a direct question about requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Only one of the six required discovery questions was attempted (customer's business type).
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
Summary
The agent contacted a lead who turned out to be a trader, not a manufacturer. The customer had no immediate requirement for the campaigned product (GP/GI) but mentioned they trade in HR sheets (2.5mm, 3mm). The call ended during the initial discovery phase before any requirement could be qualified or a next step could be established.
Coaching
Follow the script structure: always secure permission to speak and use a strong hook to build interest before asking for requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, uh this is Vijay Ronak Mehta speaking from JSW One. Is there any requirement for GPGI sheets right now? The agent did not ask for permission to speak, jumping directly into a requirement check. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Is there any requirement for GPGI sheets right now? The agent did not lead with a price or availability hook, instead opening with a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Uh, right now, like, are you in manufacturing, trading, what are you in, sir? Only one of the six required discovery questions was attempted (customer's business type). |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended during discovery, so no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The customer stated no current requirement, and the call ended before any potential future requirement could be qualified. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly before any next step could be discussed or committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.581 | 16.5s | 11.9s | 350.6s | 4.5s | 330.9 | 0 | 7 | 9 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
हॅलो.
agent
1.8s
Hello, uh this is Vijay Ronak Mehta speaking from JSW One. Is there any requirement for GPGI sheets right now?
हॅलो, अ विजय रोनक मेहता बात कर रहा हूं मैं JSW One से। कुछ रिक्वायरमेंट आ रही है अभी GPGI शीट्स में?
customer
6.6s
No sir, not right now.
नहीं सर अभी तो नहीं है।
agent
8.1s
Uh, right now, like, are you in manufacturing, trading, what are you in, sir?
अ अभी like आप क्या मैन्युफैक्चरिंग में, ट्रेडिंग में, किस में है सर आप?
customer
10.7s
We are in trading only, sir.
ट्रेडिंग में ही है सर।
agent
12.2s
So which materials do you take, sir?
तो कौन सा कौन सा मटेरियल लेते हैं सर आप?
customer
14.3s
Well
वैसे
customer
16.1s
Hello?
हॅलो?
customer
17.0s
Uh, we are taking, sir, this our
अ हम ले रहे हैं सर ये अपना
agent
22.0s
Meaning, do you take anything in CR sheet, HR sheet, or do you only take PPGI, sir? How is it?
मतलब CR sheet, HR sheet में कुछ लेते हैं या PPGI ही लेते हैं सर? कैसा है?
customer
25.3s
We are taking this, sir, meaning we are taking MS, our 3 mm, 2.5 mm.
ये ले रहे हैं सर हम मतलब MS ले रहे हैं अपना 3 mm, 2.5 mm.
agent
29.1s
Are you taking it in coil, or in sheet?
Coil में ले रहे हैं, sheet में ले रहे हैं?
agent
31.2s
Are you taking it in HR, what are you taking it in, sir?
HR में ले रहे हैं, किस में ले रहे हैं सर?
customer
33.0s
In HR, in HR.
HR में, HR में।
agent
34.5s
In HR, how many mm did you say?
HR में, कितने mm बोला आपने?
customer
36.8s
2.5 mm, 3 mm.