{
  "ucid": "34972178963984722",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 15:40:47",
  "end_time": "2026-09-17 15:47:06",
  "duration_sec": 379,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0e935a369cc27e4a59e75282b7e38693.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1533,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963984722__DIA0e935a369cc27e4a59e75282b7e38693.mp3",
  "audio_bytes": 1096848,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 365.616,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello, uh this is Vijay Ronak Mehta speaking from JSW One. Is there any requirement for GPGI sheets right now?   (हॅलो, अ विजय रोनक मेहता बात कर रहा हूं मैं JSW One से। कुछ रिक्वायरमेंट आ रही है अभी GPGI शीट्स में?)\n[7s] CUSTOMER: No sir, not right now.   (नहीं सर अभी तो नहीं है।)\n[8s] AGENT: Uh, right now, like, are you in manufacturing, trading, what are you in, sir?   (अ अभी like आप क्या मैन्युफैक्चरिंग में, ट्रेडिंग में, किस में है सर आप?)\n[11s] CUSTOMER: We are in trading only, sir.   (ट्रेडिंग में ही है सर।)\n[12s] AGENT: So which materials do you take, sir?   (तो कौन सा कौन सा मटेरियल लेते हैं सर आप?)\n[14s] CUSTOMER: Well   (वैसे)\n[16s] CUSTOMER: Hello?   (हॅलो?)\n[17s] CUSTOMER: Uh, we are taking, sir, this our   (अ हम ले रहे हैं सर ये अपना)\n[22s] AGENT: Meaning, do you take anything in CR sheet, HR sheet, or do you only take PPGI, sir? How is it?   (मतलब CR sheet, HR sheet में कुछ लेते हैं या PPGI ही लेते हैं सर? कैसा है?)\n[25s] CUSTOMER: We are taking this, sir, meaning we are taking MS, our 3 mm, 2.5 mm.   (ये ले रहे हैं सर हम मतलब MS ले रहे हैं अपना 3 mm, 2.5 mm.)\n[29s] AGENT: Are you taking it in coil, or in sheet?   (Coil में ले रहे हैं, sheet में ले रहे हैं?)\n[31s] AGENT: Are you taking it in HR, what are you taking it in, sir?   (HR में ले रहे हैं, किस में ले रहे हैं सर?)\n[33s] CUSTOMER: In HR, in HR.   (HR में, HR में।)\n[34s] AGENT: In HR, how many mm did you say?   (HR में, कितने mm बोला आपने?)\n[37s] CUSTOMER: 2.5 mm, 3 mm.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some background noise on the customer's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Follow the script structure: always secure permission to speak and use a strong hook to build interest before asking for requirements.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead who turned out to be a trader, not a manufacturer. The customer had no immediate requirement for the campaigned product (GP/GI) but mentioned they trade in HR sheets (2.5mm, 3mm). The call ended during the initial discovery phase before any requirement could be qualified or a next step could be established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello, uh this is Vijay Ronak Mehta speaking from JSW One. Is there any requirement for GPGI sheets right now?\", \"comment\": \"The agent did not ask for permission to speak, jumping directly into a requirement check.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Is there any requirement for GPGI sheets right now?\", \"comment\": \"The agent did not lead with a price or availability hook, instead opening with a direct question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Uh, right now, like, are you in manufacturing, trading, what are you in, sir?\", \"comment\": \"Only one of the six required discovery questions was attempted (customer's business type).\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended during discovery, so no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer stated no current requirement, and the call ended before any potential future requirement could be qualified.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly before any next step could be discussed or committed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Follow the script structure: always secure permission to speak and use a strong hook to build interest before asking for requirements.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead who turned out to be a trader, not a manufacturer. The customer had no immediate requirement for the campaigned product (GP/GI) but mentioned they trade in HR sheets (2.5mm, 3mm). The call ended during the initial discovery phase before any requirement could be qualified or a next step could be established.\"}",
  "error": null,
  "latency_ms": 25807,
  "input_tokens": 3081,
  "output_tokens": 727,
  "created_at": "2026-09-25 12:01:42",
  "sentiment": "neutral",
  "sentiment_score": -0.12,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.581,
  "agent_talk_sec": 16.5,
  "customer_talk_sec": 11.9,
  "dead_air_sec": 350.6,
  "longest_monologue_sec": 4.5,
  "agent_wpm": 330.9,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 9,
  "discovery_qs": 8,
  "words_agent": 91,
  "words_customer": 46,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178963984722",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.97,
      "end_s": 1.5,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "34972178963984722",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 6.28,
      "text_en": "Hello, uh this is Vijay Ronak Mehta speaking from JSW One. Is there any requirement for GPGI sheets right now?",
      "text_native": "हॅलो, अ विजय रोनक मेहता बात कर रहा हूं मैं JSW One से। कुछ रिक्वायरमेंट आ रही है अभी GPGI शीट्स में?"
    },
    {
      "ucid": "34972178963984722",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.58,
      "end_s": 7.7,
      "text_en": "No sir, not right now.",
      "text_native": "नहीं सर अभी तो नहीं है।"
    },
    {
      "ucid": "34972178963984722",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.08,
      "end_s": 10.4,
      "text_en": "Uh, right now, like, are you in manufacturing, trading, what are you in, sir?",
      "text_native": "अ अभी like आप क्या मैन्युफैक्चरिंग में, ट्रेडिंग में, किस में है सर आप?"
    },
    {
      "ucid": "34972178963984722",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.68,
      "end_s": 11.8,
      "text_en": "We are in trading only, sir.",
      "text_native": "ट्रेडिंग में ही है सर।"
    },
    {
      "ucid": "34972178963984722",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.2,
      "end_s": 13.9,
      "text_en": "So which materials do you take, sir?",
      "text_native": "तो कौन सा कौन सा मटेरियल लेते हैं सर आप?"
    },
    {
      "ucid": "34972178963984722",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.3,
      "end_s": 14.8,
      "text_en": "Well",
      "text_native": "वैसे"
    },
    {
      "ucid": "34972178963984722",
      "idx": 7,
      "speaker": "customer",
      "start_s": 16.1,
      "end_s": 16.5,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178963984722",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.0,
      "end_s": 18.8,
      "text_en": "Uh, we are taking, sir, this our",
      "text_native": "अ हम ले रहे हैं सर ये अपना"
    },
    {
      "ucid": "34972178963984722",
      "idx": 9,
      "speaker": "agent",
      "start_s": 22.0,
      "end_s": 24.9,
      "text_en": "Meaning, do you take anything in CR sheet, HR sheet, or do you only take PPGI, sir? How is it?",
      "text_native": "मतलब CR sheet, HR sheet में कुछ लेते हैं या PPGI ही लेते हैं सर? कैसा है?"
    },
    {
      "ucid": "34972178963984722",
      "idx": 10,
      "speaker": "customer",
      "start_s": 25.3,
      "end_s": 29.0,
      "text_en": "We are taking this, sir, meaning we are taking MS, our 3 mm, 2.5 mm.",
      "text_native": "ये ले रहे हैं सर हम मतलब MS ले रहे हैं अपना 3 mm, 2.5 mm."
    },
    {
      "ucid": "34972178963984722",
      "idx": 11,
      "speaker": "agent",
      "start_s": 29.1,
      "end_s": 30.8,
      "text_en": "Are you taking it in coil, or in sheet?",
      "text_native": "Coil में ले रहे हैं, sheet में ले रहे हैं?"
    },
    {
      "ucid": "34972178963984722",
      "idx": 12,
      "speaker": "agent",
      "start_s": 31.2,
      "end_s": 32.8,
      "text_en": "Are you taking it in HR, what are you taking it in, sir?",
      "text_native": "HR में ले रहे हैं, किस में ले रहे हैं सर?"
    },
    {
      "ucid": "34972178963984722",
      "idx": 13,
      "speaker": "customer",
      "start_s": 33.0,
      "end_s": 34.0,
      "text_en": "In HR, in HR.",
      "text_native": "HR में, HR में।"
    },
    {
      "ucid": "34972178963984722",
      "idx": 14,
      "speaker": "agent",
      "start_s": 34.5,
      "end_s": 36.3,
      "text_en": "In HR, how many mm did you say?",
      "text_native": "HR में, कितने mm बोला आपने?"
    },
    {
      "ucid": "34972178963984722",
      "idx": 15,
      "speaker": "customer",
      "start_s": 36.8,
      "end_s": 38.5,
      "text_en": "2.5 mm, 3 mm.",
      "text_native": "2.5 mm, 3 mm."
    }
  ],
  "steps": [
    {
      "ucid": "34972178963984722",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello, uh this is Vijay Ronak Mehta speaking from JSW One. Is there any requirement for GPGI sheets right now?",
      "comment": "The agent did not ask for permission to speak, jumping directly into a requirement check."
    },
    {
      "ucid": "34972178963984722",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Is there any requirement for GPGI sheets right now?",
      "comment": "The agent did not lead with a price or availability hook, instead opening with a direct question about requirements."
    },
    {
      "ucid": "34972178963984722",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Uh, right now, like, are you in manufacturing, trading, what are you in, sir?",
      "comment": "Only one of the six required discovery questions was attempted (customer's business type)."
    },
    {
      "ucid": "34972178963984722",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended during discovery, so no USPs were pitched."
    },
    {
      "ucid": "34972178963984722",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer stated no current requirement, and the call ended before any potential future requirement could be qualified."
    },
    {
      "ucid": "34972178963984722",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly before any next step could be discussed or committed."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}