{ "ucid": "34972178963980492", "call_date": "2026-09-17", "start_time": "2026-09-17 15:40:04", "end_time": "2026-09-17 15:40:53", "duration_sec": 49, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "No_requirement", "agent": "Anupreeti Mahadik", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA14b4d93e786a7ed695b86ef8f5382994.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1534, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963980492__DIA14b4d93e786a7ed695b86ef8f5382994.mp3", "audio_bytes": 113184, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 37.728, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello. (हॅलो.)\n[2s] AGENT: Hello. (हॅलो.)\n[2s] UNKNOWN: Indian product.\n[3s] CUSTOMER: Yes, speaking. (हा, बोलतो.)\n[4s] AGENT: Sir, Anukriti speaking from JSW One. I wanted to ask if there is any requirement for GI sheets. (सर, अनुकृती बोलतेय JSW One मधून. GI sheet ची काही requirement आहे का विचारायचं होतं.)\n[7s] CUSTOMER: Uh ma'am, I have it, but our front work is still ongoing. It will take eight days. Then I will have a requirement. (अह मॅम, आहे मला पण जरा आमचं अजून front चं काम चालू आहे. आठ दिवस लागतील. मग मला requirement आहे.)\n[12s] AGENT: Okay. Will it be around ten tons? (ठीक आहे. दहा टनाची तरी असेल?)\n[14s] CUSTOMER: Will do. (चालेल.)\n[15s] AGENT: Okay, okay. What I'll do is, I'll send a 'hi' on WhatsApp. You tell me on that phone. (चालेल, चालेल. मी तुम्हाला काय करते, WhatsApp वर हाय पाठवते. तुम्ही मला त्या फोनवरती सांगा.)\n[18s] CUSTOMER: Ma'am, I will send it only tomorrow. Today is our weekly off. I will check the requirement tomorrow and send it accordingly. (मॅम, फक्त उद्याला पाठवीन मी. आज आमचा weekly off असतो. मी उद्याला requirement check करून पाठवीन तसं.)\n[23s] AGENT: Okay, okay. No issues. Okay sir. (चालेल, चालेल. No issues. ठीक आहे सर.)\n[26s] CUSTOMER: Okay, ma'am.\n[26s] AGENT: Okay. (चालेल.)", "language": "Marathi", "languages": "[\"Marathi\", \"English\"]", "turn_count": 13, "connected": 1, "audio_notes": "clear: A faint third voice is audible in the background at the beginning of the call.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "13 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 5.0, "pitch_score_band": "amber", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]", "pitch_coaching_note": "To make your calls more engaging, start with a supply or price hook before asking for a requirement, and then use discovery questions to understand the customer's business.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called to ask about GI sheet requirements. The customer confirmed a future need for approximately 10 tons in about eight days. The call ended with an agreement for the customer to send the specific requirements via WhatsApp the following day.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, Anukriti speaking from JSW One.\", \"comment\": \"The agent identified herself and the company, and the customer engaged without objection.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched, as no discovery was conducted to determine which would be relevant.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I wanted to ask if there is any requirement for GI sheets.\", \"comment\": \"The agent successfully asked for and identified a future requirement, and also probed for quantity.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'll send a 'hi' on WhatsApp. You tell me on that phone.\", \"comment\": \"A clear next step was established, with the customer committing to send requirements via WhatsApp the next day.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"To make your calls more engaging, start with a supply or price hook before asking for a requirement, and then use discovery questions to understand the customer's business.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called to ask about GI sheet requirements. The customer confirmed a future need for approximately 10 tons in about eight days. The call ended with an agreement for the customer to send the specific requirements via WhatsApp the following day.\"}", "error": null, "latency_ms": 24955, "input_tokens": 2985, "output_tokens": 699, "created_at": "2026-09-25 12:01:44", "sentiment": "positive", "sentiment_score": 0.329, "sentiment_confidence": "high", "pos": 5, "neg": 0, "lex_hits": 4, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.479, "agent_talk_sec": 11.2, "customer_talk_sec": 12.2, "dead_air_sec": 25.6, "longest_monologue_sec": 3.7, "agent_wpm": 273.2, "interruptions": 0, "agent_turns": 6, "customer_turns": 6, "discovery_qs": 1, "words_agent": 51, "words_customer": 52, "monologue_heavy": 0, "turns": [ { "ucid": "34972178963980492", "idx": 0, "speaker": "customer", "start_s": 1.3, "end_s": 1.79, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "34972178963980492", "idx": 1, "speaker": "agent", "start_s": 1.79, "end_s": 2.19, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "34972178963980492", "idx": 2, "speaker": "unknown", "start_s": 2.19, "end_s": 2.99, "text_en": "Indian product.", "text_native": "Indian product." }, { "ucid": "34972178963980492", "idx": 3, "speaker": "customer", "start_s": 3.2, "end_s": 3.7, "text_en": "Yes, speaking.", "text_native": "हा, बोलतो." }, { "ucid": "34972178963980492", "idx": 4, "speaker": "agent", "start_s": 3.97, "end_s": 7.1, "text_en": "Sir, Anukriti speaking from JSW One. I wanted to ask if there is any requirement for GI sheets.", "text_native": "सर, अनुकृती बोलतेय JSW One मधून. GI sheet ची काही requirement आहे का विचारायचं होतं." }, { "ucid": "34972178963980492", "idx": 5, "speaker": "customer", "start_s": 7.4, "end_s": 12.48, "text_en": "Uh ma'am, I have it, but our front work is still ongoing. It will take eight days. Then I will have a requirement.", "text_native": "अह मॅम, आहे मला पण जरा आमचं अजून front चं काम चालू आहे. आठ दिवस लागतील. मग मला requirement आहे." }, { "ucid": "34972178963980492", "idx": 6, "speaker": "agent", "start_s": 12.48, "end_s": 13.98, "text_en": "Okay. Will it be around ten tons?", "text_native": "ठीक आहे. दहा टनाची तरी असेल?" }, { "ucid": "34972178963980492", "idx": 7, "speaker": "customer", "start_s": 14.08, "end_s": 14.48, "text_en": "Will do.", "text_native": "चालेल." }, { "ucid": "34972178963980492", "idx": 8, "speaker": "agent", "start_s": 14.7, "end_s": 18.4, "text_en": "Okay, okay. What I'll do is, I'll send a 'hi' on WhatsApp. You tell me on that phone.", "text_native": "चालेल, चालेल. मी तुम्हाला काय करते, WhatsApp वर हाय पाठवते. तुम्ही मला त्या फोनवरती सांगा." }, { "ucid": "34972178963980492", "idx": 9, "speaker": "customer", "start_s": 18.4, "end_s": 23.4, "text_en": "Ma'am, I will send it only tomorrow. Today is our weekly off. I will check the requirement tomorrow and send it accordingly.", "text_native": "मॅम, फक्त उद्याला पाठवीन मी. आज आमचा weekly off असतो. मी उद्याला requirement check करून पाठवीन तसं." }, { "ucid": "34972178963980492", "idx": 10, "speaker": "agent", "start_s": 23.4, "end_s": 25.4, "text_en": "Okay, okay. No issues. Okay sir.", "text_native": "चालेल, चालेल. No issues. ठीक आहे सर." }, { "ucid": "34972178963980492", "idx": 11, "speaker": "customer", "start_s": 25.6, "end_s": 26.3, "text_en": "Okay, ma'am.", "text_native": "Okay, ma'am." }, { "ucid": "34972178963980492", "idx": 12, "speaker": "agent", "start_s": 26.5, "end_s": 27.0, "text_en": "Okay.", "text_native": "चालेल." } ], "steps": [ { "ucid": "34972178963980492", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Sir, Anukriti speaking from JSW One.", "comment": "The agent identified herself and the company, and the customer engaged without objection." }, { "ucid": "34972178963980492", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement." }, { "ucid": "34972178963980492", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked to understand the customer's business or needs." }, { "ucid": "34972178963980492", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched, as no discovery was conducted to determine which would be relevant." }, { "ucid": "34972178963980492", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "I wanted to ask if there is any requirement for GI sheets.", "comment": "The agent successfully asked for and identified a future requirement, and also probed for quantity." }, { "ucid": "34972178963980492", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "I'll send a 'hi' on WhatsApp. You tell me on that phone.", "comment": "A clear next step was established, with the customer committing to send requirements via WhatsApp the next day." } ], "objections": [], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)" ], "objection_phrases_list": [] }