{
  "ucid": "34972178963971241",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 15:38:32",
  "end_time": "2026-09-17 15:39:21",
  "duration_sec": 49,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA51890e305492270aa7b1066323113dbb.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1538,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963971241__DIA51890e305492270aa7b1066323113dbb.mp3",
  "audio_bytes": 65232,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 21.744,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Yes, speak.   (हा बोला ना.)\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Yes, speak madam.   (हा बोलिए मॅडम.)\n[4s] AGENT: Shri Samarth Enterprises?   (श्री समर्थ एंटरप्राइजेस?)\n[6s] CUSTOMER: Hmm, yes speak.   (हम्म, हा बोलिए.)\n[6s] AGENT: Sir, Anukriti speaking from JSW One. I wanted to ask if there is any requirement for CR.   (सर अनुकृती बोलतीये JSW One मधून. CR ची काही रिक्वायरमेंट आहे का विचारायचं होतं.)\n[10s] CUSTOMER: No madam, not right now.   (नाही मॅडम, सध्या नाही.)\n[11s] AGENT: Not right now. Okay. Thank you.   (सध्या नाहीये. ठीक आहे. थँक्यू.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: There is some faint, unintelligible speech at the very beginning of the recording before the first transcribed turn.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "After your introduction, always use a supply or price hook to build interest before asking if the customer has a requirement; this will help prevent immediate call shutdowns.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced herself and JSW One and immediately asked about a requirement for CR. The customer stated they had no need at the moment. The agent then thanked the customer and ended the call without attempting discovery or establishing a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, Anukriti speaking from JSW One.\", \"comment\": \"The agent identified herself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I wanted to ask if there is any requirement for CR.\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, so no relevant USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I wanted to ask if there is any requirement for CR.\", \"comment\": \"The agent successfully executed the primary intent of this step by asking if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay. Thank you.\", \"comment\": \"The agent accepted the customer's 'no requirement' and ended the call without proposing any next step, such as a future callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After your introduction, always use a supply or price hook to build interest before asking if the customer has a requirement; this will help prevent immediate call shutdowns.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced herself and JSW One and immediately asked about a requirement for CR. The customer stated they had no need at the moment. The agent then thanked the customer and ended the call without attempting discovery or establishing a next step.\"}",
  "error": null,
  "latency_ms": 24256,
  "input_tokens": 2750,
  "output_tokens": 699,
  "created_at": "2026-09-25 12:01:56",
  "sentiment": "negative",
  "sentiment_score": -0.3,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.674,
  "agent_talk_sec": 6.2,
  "customer_talk_sec": 3.0,
  "dead_air_sec": 39.8,
  "longest_monologue_sec": 3.1,
  "agent_wpm": 261.3,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 1,
  "words_agent": 27,
  "words_customer": 13,
  "monologue_heavy": 0,
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    {
      "ucid": "34972178963971241",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.53,
      "text_en": "Yes, speak.",
      "text_native": "हा बोला ना."
    },
    {
      "ucid": "34972178963971241",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.5,
      "end_s": 2.83,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178963971241",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.2,
      "end_s": 3.98,
      "text_en": "Yes, speak madam.",
      "text_native": "हा बोलिए मॅडम."
    },
    {
      "ucid": "34972178963971241",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.18,
      "end_s": 5.08,
      "text_en": "Shri Samarth Enterprises?",
      "text_native": "श्री समर्थ एंटरप्राइजेस?"
    },
    {
      "ucid": "34972178963971241",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.5,
      "end_s": 6.09,
      "text_en": "Hmm, yes speak.",
      "text_native": "हम्म, हा बोलिए."
    },
    {
      "ucid": "34972178963971241",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.2,
      "end_s": 9.29,
      "text_en": "Sir, Anukriti speaking from JSW One. I wanted to ask if there is any requirement for CR.",
      "text_native": "सर अनुकृती बोलतीये JSW One मधून. CR ची काही रिक्वायरमेंट आहे का विचारायचं होतं."
    },
    {
      "ucid": "34972178963971241",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.76,
      "end_s": 10.76,
      "text_en": "No madam, not right now.",
      "text_native": "नाही मॅडम, सध्या नाही."
    },
    {
      "ucid": "34972178963971241",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.96,
      "end_s": 12.84,
      "text_en": "Not right now. Okay. Thank you.",
      "text_native": "सध्या नाहीये. ठीक आहे. थँक्यू."
    }
  ],
  "steps": [
    {
      "ucid": "34972178963971241",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, Anukriti speaking from JSW One.",
      "comment": "The agent identified herself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "34972178963971241",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I wanted to ask if there is any requirement for CR.",
      "comment": "The agent did not provide a supply or price hook, instead jumping directly to a qualification question."
    },
    {
      "ucid": "34972178963971241",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "34972178963971241",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, so no relevant USPs could be pitched."
    },
    {
      "ucid": "34972178963971241",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I wanted to ask if there is any requirement for CR.",
      "comment": "The agent successfully executed the primary intent of this step by asking if a current requirement exists."
    },
    {
      "ucid": "34972178963971241",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay. Thank you.",
      "comment": "The agent accepted the customer's 'no requirement' and ended the call without proposing any next step, such as a future callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}