34972178963958351 · Call

Call 34972178963958351 2026-09-17 · dhruv · 0:50

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	No_requirement	full conversation 9 turns, clean transcript (0% inaudible)	Hindi	9	supply_led (campaign_name:medium)

Audio: noisy: Background chatter is present, especially on the agent's side, but it doesn't significantly hinder transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.46

confidence high · +0/−3 from 3 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent identified the company but failed to ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent skipped the hook and went directly to asking for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked as the customer immediately stated no requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Qualify

Sir, is there any requirement for sheet metals etc.?

Summary

The agent identified JSW and immediately asked if the customer had a requirement for sheet metals. The customer stated they had no requirement at the moment. The agent then ended the call with a passive closing, asking the customer to get in touch if a need arises.

Coaching

Instead of immediately asking for a requirement, first secure permission to speak and then deliver the supply hook to build interest and avoid a quick dismissal.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Sir, I was calling from JSW, from Jindal Steel. Agent identified the company but failed to ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Agent skipped the hook and went directly to asking for a requirement.
SL3 Discovery (6 Qs)	2	fail	0	0.0	No discovery questions were asked as the customer immediately stated no requirement.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched as the call ended before this stage.
SL5 Qualify	2	pass	–	2.0	Sir, is there any requirement for sheet metals etc.? Agent successfully asked if a current requirement exists.
SL6 Closure with next step	1	fail	–	0.0	Okay sir, if there is anything, please let me know. The closure was passive and did not establish a concrete, agent-owned next step.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.657	6.7s	3.5s	39.8s	2.2s	259.7	0	4	5	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

2.0s

Hello?

हॅलो?

agent

2.7s

Hello?

हॅलो?

customer

3.6s

Who?

कौन?

agent

4.2s

Sir, I was calling from JSW, from Jindal Steel.

सर JSW से बात कर रहा था, जिंदल स्टील से।

customer

7.3s

Yes, tell me.

जी बोलिए।

agent

8.1s

Sir, is there any requirement for sheet metals etc.?

सर कुछ रिक्वायरमेंट है शीट मेटल्स वगेरा में?

customer

10.8s

No sir, not at the moment.

नहीं ना सर, फिलहाल में तो नहीं है।

agent

13.2s

Okay sir, if there is anything, please let me know.

ठीक है सर, कुछ रहता है तो प्लीज बताइएगा।

customer

15.6s

Yes, yes.

जी जी।