{
  "ucid": "34972178963958351",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 15:36:23",
  "end_time": "2026-09-17 15:37:13",
  "duration_sec": 50,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA897c5b1d8d0448d3a83657c2114d26ea.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1539,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963958351__DIA897c5b1d8d0448d3a83657c2114d26ea.mp3",
  "audio_bytes": 86400,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 28.8,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हॅलो?)\n[3s] AGENT: Hello?   (हॅलो?)\n[4s] CUSTOMER: Who?   (कौन?)\n[4s] AGENT: Sir, I was calling from JSW, from Jindal Steel.   (सर JSW से बात कर रहा था, जिंदल स्टील से।)\n[7s] CUSTOMER: Yes, tell me.   (जी बोलिए।)\n[8s] AGENT: Sir, is there any requirement for sheet metals etc.?   (सर कुछ रिक्वायरमेंट है शीट मेटल्स वगेरा में?)\n[11s] CUSTOMER: No sir, not at the moment.   (नहीं ना सर, फिलहाल में तो नहीं है।)\n[13s] AGENT: Okay sir, if there is anything, please let me know.   (ठीक है सर, कुछ रहता है तो प्लीज बताइएगा।)\n[16s] CUSTOMER: Yes, yes.   (जी जी।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "noisy: Background chatter is present, especially on the agent's side, but it doesn't significantly hinder transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Instead of immediately asking for a requirement, first secure permission to speak and then deliver the supply hook to build interest and avoid a quick dismissal.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent identified JSW and immediately asked if the customer had a requirement for sheet metals. The customer stated they had no requirement at the moment. The agent then ended the call with a passive closing, asking the customer to get in touch if a need arises.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I was calling from JSW, from Jindal Steel.\", \"comment\": \"Agent identified the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer immediately stated no requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call ended before this stage.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, is there any requirement for sheet metals etc.?\", \"comment\": \"Agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir, if there is anything, please let me know.\", \"comment\": \"The closure was passive and did not establish a concrete, agent-owned next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Instead of immediately asking for a requirement, first secure permission to speak and then deliver the supply hook to build interest and avoid a quick dismissal.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent identified JSW and immediately asked if the customer had a requirement for sheet metals. The customer stated they had no requirement at the moment. The agent then ended the call with a passive closing, asking the customer to get in touch if a need arises.\"}",
  "error": null,
  "latency_ms": 28599,
  "input_tokens": 2756,
  "output_tokens": 669,
  "created_at": "2026-09-25 12:02:02",
  "sentiment": "negative",
  "sentiment_score": -0.46,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 3,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.657,
  "agent_talk_sec": 6.7,
  "customer_talk_sec": 3.5,
  "dead_air_sec": 39.8,
  "longest_monologue_sec": 2.2,
  "agent_wpm": 259.7,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 29,
  "words_customer": 13,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178963958351",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.97,
      "end_s": 2.4,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178963958351",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.66,
      "end_s": 3.06,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178963958351",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.63,
      "end_s": 3.96,
      "text_en": "Who?",
      "text_native": "कौन?"
    },
    {
      "ucid": "34972178963958351",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.24,
      "end_s": 6.4,
      "text_en": "Sir, I was calling from JSW, from Jindal Steel.",
      "text_native": "सर JSW से बात कर रहा था, जिंदल स्टील से।"
    },
    {
      "ucid": "34972178963958351",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.3,
      "end_s": 7.83,
      "text_en": "Yes, tell me.",
      "text_native": "जी बोलिए।"
    },
    {
      "ucid": "34972178963958351",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.14,
      "end_s": 10.2,
      "text_en": "Sir, is there any requirement for sheet metals etc.?",
      "text_native": "सर कुछ रिक्वायरमेंट है शीट मेटल्स वगेरा में?"
    },
    {
      "ucid": "34972178963958351",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.8,
      "end_s": 12.44,
      "text_en": "No sir, not at the moment.",
      "text_native": "नहीं ना सर, फिलहाल में तो नहीं है।"
    },
    {
      "ucid": "34972178963958351",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.2,
      "end_s": 15.3,
      "text_en": "Okay sir, if there is anything, please let me know.",
      "text_native": "ठीक है सर, कुछ रहता है तो प्लीज बताइएगा।"
    },
    {
      "ucid": "34972178963958351",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.6,
      "end_s": 16.14,
      "text_en": "Yes, yes.",
      "text_native": "जी जी।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178963958351",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I was calling from JSW, from Jindal Steel.",
      "comment": "Agent identified the company but failed to ask for permission to speak."
    },
    {
      "ucid": "34972178963958351",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and went directly to asking for a requirement."
    },
    {
      "ucid": "34972178963958351",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer immediately stated no requirement."
    },
    {
      "ucid": "34972178963958351",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call ended before this stage."
    },
    {
      "ucid": "34972178963958351",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement for sheet metals etc.?",
      "comment": "Agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "34972178963958351",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir, if there is anything, please let me know.",
      "comment": "The closure was passive and did not establish a concrete, agent-owned next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}