{
  "ucid": "34972178963940881",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 15:33:28",
  "end_time": "2026-09-17 15:34:15",
  "duration_sec": 47,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8152b34c0ddf70b55d01251b928e5e89.mp3",
  "dial_status": null,
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  "hangup_by": null,
  "excel_row": 1544,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963940881__DIA8152b34c0ddf70b55d01251b928e5e89.mp3",
  "audio_bytes": 93960,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 31.32,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Hello?\n[4s] AGENT: Hello.\n[4s] CUSTOMER: Yes?\n[5s] AGENT: Uh yeah, good afternoon sir. I'm calling from JSW One platform.\n[8s] CUSTOMER: From?\n[9s] AGENT: From JSW One platform.\n[10s] CUSTOMER: Yes sir, please tell me.\n[11s] AGENT: Yeah. Uh sir, I'm seeing from Sai Infra Projects. Are you having any requirement in steel?\n[16s] CUSTOMER: Uh as of now there's nothing sir. Once there's anything, I'll let you know sir.\n[20s] AGENT: Yeah, okay sure.\n[21s] CUSTOMER: Thank you.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise (engine/motor) on the customer's side, but the speech is mostly intelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When opening, you must provide a hook (a reason for the customer to listen) before asking if they have a requirement, as this gives them a reason to engage.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
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  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead from 'Sai Infra Projects', introduced JSW One, and immediately asked for a steel requirement. The customer stated they had no current need and would reach out if one arose, ending the call. No discovery or value proposition was attempted.",
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  "error": null,
  "latency_ms": 24931,
  "input_tokens": 2742,
  "output_tokens": 665,
  "created_at": "2026-09-25 12:02:07",
  "sentiment": "positive",
  "sentiment_score": 0.818,
  "sentiment_confidence": "high",
  "pos": 9,
  "neg": 0,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.592,
  "agent_talk_sec": 10.3,
  "customer_talk_sec": 7.1,
  "dead_air_sec": 29.6,
  "longest_monologue_sec": 4.3,
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  "interruptions": 0,
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  "customer_turns": 7,
  "discovery_qs": 1,
  "words_agent": 36,
  "words_customer": 26,
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      "ucid": "34972178963940881",
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      "start_s": 0.39,
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      "text_en": "Hello?",
      "text_native": "Hello?"
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      "ucid": "34972178963940881",
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      "text_en": "Hello.",
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      "ucid": "34972178963940881",
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      "text_en": "Hello?",
      "text_native": "Hello?"
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    {
      "ucid": "34972178963940881",
      "idx": 3,
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      "start_s": 3.64,
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      "text_en": "Hello.",
      "text_native": "Hello."
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    {
      "ucid": "34972178963940881",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.43,
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      "text_en": "Yes?",
      "text_native": "Yes?"
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    {
      "ucid": "34972178963940881",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.0,
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      "text_en": "Uh yeah, good afternoon sir. I'm calling from JSW One platform.",
      "text_native": "Uh yeah, good afternoon sir. I'm calling from JSW One platform."
    },
    {
      "ucid": "34972178963940881",
      "idx": 6,
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      "start_s": 8.23,
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      "text_en": "From?",
      "text_native": "From?"
    },
    {
      "ucid": "34972178963940881",
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      "speaker": "agent",
      "start_s": 8.84,
      "end_s": 10.0,
      "text_en": "From JSW One platform.",
      "text_native": "From JSW One platform."
    },
    {
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      "idx": 8,
      "speaker": "customer",
      "start_s": 10.1,
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      "text_en": "Yes sir, please tell me.",
      "text_native": "Yes sir, please tell me."
    },
    {
      "ucid": "34972178963940881",
      "idx": 9,
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      "start_s": 11.23,
      "end_s": 15.5,
      "text_en": "Yeah. Uh sir, I'm seeing from Sai Infra Projects. Are you having any requirement in steel?",
      "text_native": "Yeah. Uh sir, I'm seeing from Sai Infra Projects. Are you having any requirement in steel?"
    },
    {
      "ucid": "34972178963940881",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.8,
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      "text_en": "Uh as of now there's nothing sir. Once there's anything, I'll let you know sir.",
      "text_native": "Uh as of now there's nothing sir. Once there's anything, I'll let you know sir."
    },
    {
      "ucid": "34972178963940881",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.83,
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      "text_en": "Yeah, okay sure.",
      "text_native": "Yeah, okay sure."
    },
    {
      "ucid": "34972178963940881",
      "idx": 12,
      "speaker": "customer",
      "start_s": 21.44,
      "end_s": 22.0,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
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    {
      "ucid": "34972178963940881",
      "step_id": "SL1",
      "step_name": "Opener & permission",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission to speak, which is a required part of the opener."
    },
    {
      "ucid": "34972178963940881",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a hook or value proposition, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "34972178963940881",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer shut down the call early."
    },
    {
      "ucid": "34972178963940881",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "34972178963940881",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Are you having any requirement in steel?",
      "comment": "The agent successfully asked if the customer had a current requirement."
    },
    {
      "ucid": "34972178963940881",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent accepted the customer's dismissal (\"I'll let you know\") without proposing a concrete next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}