Call 34972178963937951 2026-09-17 · Ronak Mehta · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
agent failed to ask for permission to speak and instead combined the introduction with a direct qualifying question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
agent did not provide a supply or price hook to create interest, jumping straight to asking for a requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
call was terminated by the customer before any discovery questions could be asked.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
habit You did 85% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any requirement for MS steel right now, sir?
Summary
The agent introduced himself and immediately asked for the customer's requirement for MS steel. The customer stated they had no current need. The agent made a brief follow-up about other products before the call ended without a next step being established.
Coaching
You must earn the right to ask questions. Follow the structure: get permission, deliver the hook to create interest, and only then move to discovery and qualification.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, this is Rounak Mehta speaking from JSW One. Do you have any requirement for MS steel right now, sir? agent failed to ask for permission to speak and instead combined the introduction with a direct qualifying question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
agent did not provide a supply or price hook to create interest, jumping straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
call was terminated by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
call did not progress to the pitch stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for MS steel right now, sir? agent successfully asked if a current requirement existed. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
agent did not attempt to set a next step or schedule a callback after the customer stated they had no requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.849 heavy | 7.9s | 1.4s | 38.7s | 4.8s | 250.6 | 0 | 3 | 3 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
agent
1.4s
Hello, am I speaking with Nishant ji?
Hello Nishant ji se baat ho rahi hai?
customer
3.1s
Yes.
Haan ji.
agent
3.8s
Yes, this is Rounak Mehta speaking from JSW One. Do you have any requirement for MS steel right now, sir?
Ji Rounak Mehta baat kar raha hu main JSW One se. Kuch requirement aa rahi hai sir abhi aapko MS steel mein?
customer
8.6s
Not right now.
Abhi nahi hai.
agent
9.9s
Nothing for GI sheets, GP sheets?
GI sheets, GP sheets mein kuch nahi aa raha?