{
  "ucid": "34972178963937951",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 15:32:59",
  "end_time": "2026-09-17 15:33:47",
  "duration_sec": 48,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8b9a007840f101140baf3684ddb185b1.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1545,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963937951__DIA8b9a007840f101140baf3684ddb185b1.mp3",
  "audio_bytes": 50976,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 16.992,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[1s] AGENT: Hello, am I speaking with Nishant ji?   (Hello Nishant ji se baat ho rahi hai?)\n[3s] CUSTOMER: Yes.   (Haan ji.)\n[4s] AGENT: Yes, this is Rounak Mehta speaking from JSW One. Do you have any requirement for MS steel right now, sir?   (Ji Rounak Mehta baat kar raha hu main JSW One se. Kuch requirement aa rahi hai sir abhi aapko MS steel mein?)\n[9s] CUSTOMER: Not right now.   (Abhi nahi hai.)\n[10s] AGENT: Nothing for GI sheets, GP sheets?   (GI sheets, GP sheets mein kuch nahi aa raha?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the customer's side, but it does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must earn the right to ask questions. Follow the structure: get permission, deliver the hook to create interest, and only then move to discovery and qualification.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and immediately asked for the customer's requirement for MS steel. The customer stated they had no current need. The agent made a brief follow-up about other products before the call ended without a next step being established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes, this is Rounak Mehta speaking from JSW One. Do you have any requirement for MS steel right now, sir?\", \"comment\": \"agent failed to ask for permission to speak and instead combined the introduction with a direct qualifying question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"agent did not provide a supply or price hook to create interest, jumping straight to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"call was terminated by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for MS steel right now, sir?\", \"comment\": \"agent successfully asked if a current requirement existed.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"agent did not attempt to set a next step or schedule a callback after the customer stated they had no requirement.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must earn the right to ask questions. Follow the structure: get permission, deliver the hook to create interest, and only then move to discovery and qualification.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and immediately asked for the customer's requirement for MS steel. The customer stated they had no current need. The agent made a brief follow-up about other products before the call ended without a next step being established.\"}",
  "error": null,
  "latency_ms": 31816,
  "input_tokens": 2708,
  "output_tokens": 686,
  "created_at": "2026-09-25 12:02:15",
  "sentiment": "negative",
  "sentiment_score": -0.22,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.849,
  "agent_talk_sec": 7.9,
  "customer_talk_sec": 1.4,
  "dead_air_sec": 38.7,
  "longest_monologue_sec": 4.8,
  "agent_wpm": 250.6,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 3,
  "discovery_qs": 3,
  "words_agent": 33,
  "words_customer": 5,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "34972178963937951",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.97,
      "end_s": 1.31,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178963937951",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.4,
      "end_s": 2.8,
      "text_en": "Hello, am I speaking with Nishant ji?",
      "text_native": "Hello Nishant ji se baat ho rahi hai?"
    },
    {
      "ucid": "34972178963937951",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.08,
      "end_s": 3.46,
      "text_en": "Yes.",
      "text_native": "Haan ji."
    },
    {
      "ucid": "34972178963937951",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.76,
      "end_s": 8.6,
      "text_en": "Yes, this is Rounak Mehta speaking from JSW One. Do you have any requirement for MS steel right now, sir?",
      "text_native": "Ji Rounak Mehta baat kar raha hu main JSW One se. Kuch requirement aa rahi hai sir abhi aapko MS steel mein?"
    },
    {
      "ucid": "34972178963937951",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.6,
      "end_s": 9.3,
      "text_en": "Not right now.",
      "text_native": "Abhi nahi hai."
    },
    {
      "ucid": "34972178963937951",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.89,
      "end_s": 11.59,
      "text_en": "Nothing for GI sheets, GP sheets?",
      "text_native": "GI sheets, GP sheets mein kuch nahi aa raha?"
    }
  ],
  "steps": [
    {
      "ucid": "34972178963937951",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes, this is Rounak Mehta speaking from JSW One. Do you have any requirement for MS steel right now, sir?",
      "comment": "agent failed to ask for permission to speak and instead combined the introduction with a direct qualifying question."
    },
    {
      "ucid": "34972178963937951",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "agent did not provide a supply or price hook to create interest, jumping straight to asking for a requirement."
    },
    {
      "ucid": "34972178963937951",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "call was terminated by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "34972178963937951",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "call did not progress to the pitch stage."
    },
    {
      "ucid": "34972178963937951",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for MS steel right now, sir?",
      "comment": "agent successfully asked if a current requirement existed."
    },
    {
      "ucid": "34972178963937951",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "agent did not attempt to set a next step or schedule a callback after the customer stated they had no requirement."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}