Call 34972178963935651 2026-09-17 · ankit mistry · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Gujarati | 11 | supply_led (campaign_name:medium) |
Audio: clear: The agent identifies himself as being from 'Jindal Steel', not 'JSW One'. This has been transcribed as spoken.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.50
confidence high · +0/−6
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (6 Qs)
Agent did not ask any discovery questions after the customer stated no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was conducted, so no relevant USPs could be pitched. The call ended before a pitch could be made.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
−1.0 pts
Closure with next step
The closure was passive and did not establish a concrete next step like a scheduled callback.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: I have also pinged you on WhatsApp. So you can message me.
habit You did 85% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
Hello, is Tejas ji speaking? ... Tejas ji, good afternoon. I am Ankit Mistry speaking, from Jindal Steel, Mumbai.
Hook (supply/price signal)
Tejas bhai, as the pricing for HR is increasing a lot right now, do you have any requirement for HR?
Summary
Agent contacted the customer with a supply-led hook about rising HR prices. The customer stated they have no requirement at the moment. The agent reiterated the price benefit but did not attempt any discovery questions and ended the call with a passive closure.
Coaching
When a customer says they have no current need, you must still attempt discovery for future business by asking what they manufacture and their typical monthly usage.
Missed:
SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, is Tejas ji speaking? ... Tejas ji, good afternoon. I am Ankit Mistry speaking, from Jindal Steel, Mumbai. Agent successfully greeted, introduced himself and the company, and used the customer's name. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | Tejas bhai, as the pricing for HR is increasing a lot right now, do you have any requirement for HR? Agent led with a clear, concise price signal hook related to HR coils. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any discovery questions after the customer stated no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, so no relevant USPs could be pitched. The call ended before a pitch could be made. |
| SL5 Qualify | 2 | pass | – | 2.0 | do you have any requirement for HR? Agent asked if a current requirement exists. The customer said no, so no further qualification was possible. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | So if anything comes up, let me know, no problem. The closure was passive and did not establish a concrete next step like a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.846 heavy | 18.7s | 3.4s | 29.9s | 7.2s | 269.5 | 0 | 6 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello.
હલો.
agent
2.2s
Hello, is Tejas ji speaking?
હલો, તેજસજી વાત કરે છે?
customer
4.2s
Speak.
બોલો.
agent
5.0s
Tejas ji, good afternoon. I am Ankit Mistry speaking, from Jindal Steel, Mumbai.
તેજસજી ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, જિંદાલ સ્ટીલમાંથી, મુંબઈ.
customer
9.4s
Speak.
બોલો.
agent
10.2s
Tejas bhai, as the pricing for HR is increasing a lot right now, do you have any requirement for HR? We for that
તેજસભાઈ, આપણે અત્યારે જેમ કે HR ના બહુ pricing વધી રહ્યા છે, તો તમારી કઈ requirement હશે HR માં? અમે એના માટે
customer
15.6s
No, there is no requirement at the moment.
ના, હાલમાં કોઈ requirement છે નહિ.
agent
17.7s
Okay, because what's happening is the pricing is increasing daily, so you know we are selling at better pricing. So you will get the benefit at your end, that's why.
ઓકે, બીકોઝ શું છે pricing ડેઇલી વધી રહ્યા છે, તો યુ નો વી આર સેલિંગ એટ બેટર pricing. તો તમને બેનિફિટ તમારા એન્ડમાં મળી જશે એટલે.
agent
23.5s
So if anything comes up, let me know, no problem.
તો કઈ આવે તો મને કેજો, કઈ વાંધો નથી.
customer
25.7s
Okay.
ઓકે.
agent
26.7s
Okay? Yeah. Yes.
ઓકે? યા. હા.