{ "ucid": "34972178963935651", "call_date": "2026-09-17", "start_time": "2026-09-17 15:32:36", "end_time": "2026-09-17 15:33:28", "duration_sec": 52, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "No_requirement", "agent": "ankit mistry", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc20a52e10509d8395db257a85c2fcd54.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1546, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963935651__DIAc20a52e10509d8395db257a85c2fcd54.mp3", "audio_bytes": 108216, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 36.072, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello. (હલો.)\n[2s] AGENT: Hello, is Tejas ji speaking? (હલો, તેજસજી વાત કરે છે?)\n[4s] CUSTOMER: Speak. (બોલો.)\n[5s] AGENT: Tejas ji, good afternoon. I am Ankit Mistry speaking, from Jindal Steel, Mumbai. (તેજસજી ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, જિંદાલ સ્ટીલમાંથી, મુંબઈ.)\n[9s] CUSTOMER: Speak. (બોલો.)\n[10s] AGENT: Tejas bhai, as the pricing for HR is increasing a lot right now, do you have any requirement for HR? We for that (તેજસભાઈ, આપણે અત્યારે જેમ કે HR ના બહુ pricing વધી રહ્યા છે, તો તમારી કઈ requirement હશે HR માં? અમે એના માટે)\n[16s] CUSTOMER: No, there is no requirement at the moment. (ના, હાલમાં કોઈ requirement છે નહિ.)\n[18s] AGENT: Okay, because what's happening is the pricing is increasing daily, so you know we are selling at better pricing. So you will get the benefit at your end, that's why. (ઓકે, બીકોઝ શું છે pricing ડેઇલી વધી રહ્યા છે, તો યુ નો વી આર સેલિંગ એટ બેટર pricing. તો તમને બેનિફિટ તમારા એન્ડમાં મળી જશે એટલે.)\n[24s] AGENT: So if anything comes up, let me know, no problem. (તો કઈ આવે તો મને કેજો, કઈ વાંધો નથી.)\n[26s] CUSTOMER: Okay. (ઓકે.)\n[27s] AGENT: Okay? Yeah. Yes. (ઓકે? યા. હા.)", "language": "Gujarati", "languages": "[\"Gujarati\", \"English\"]", "turn_count": 11, "connected": 1, "audio_notes": "clear: The agent identifies himself as being from 'Jindal Steel', not 'JSW One'. This has been transcribed as spoken.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "11 turns, clean transcript (0% inaudible)", "band_language": "Gujarati", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 6.0, "pitch_score_band": "amber", "pitch_missed_steps": "[\"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When a customer says they have no current need, you must still attempt discovery for future business by asking what they manufacture and their typical monthly usage.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "Agent contacted the customer with a supply-led hook about rising HR prices. The customer stated they have no requirement at the moment. The agent reiterated the price benefit but did not attempt any discovery questions and ended the call with a passive closure.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, is Tejas ji speaking? ... Tejas ji, good afternoon. I am Ankit Mistry speaking, from Jindal Steel, Mumbai.\", \"comment\": \"Agent successfully greeted, introduced himself and the company, and used the customer's name.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Tejas bhai, as the pricing for HR is increasing a lot right now, do you have any requirement for HR?\", \"comment\": \"Agent led with a clear, concise price signal hook related to HR coils.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any discovery questions after the customer stated no current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was conducted, so no relevant USPs could be pitched. The call ended before a pitch could be made.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"do you have any requirement for HR?\", \"comment\": \"Agent asked if a current requirement exists. The customer said no, so no further qualification was possible.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"So if anything comes up, let me know, no problem.\", \"comment\": \"The closure was passive and did not establish a concrete next step like a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current need, you must still attempt discovery for future business by asking what they manufacture and their typical monthly usage.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"Agent contacted the customer with a supply-led hook about rising HR prices. The customer stated they have no requirement at the moment. The agent reiterated the price benefit but did not attempt any discovery questions and ended the call with a passive closure.\"}", "error": null, "latency_ms": 24773, "input_tokens": 2963, "output_tokens": 734, "created_at": "2026-09-25 12:02:09", "sentiment": "negative", "sentiment_score": -0.5, "sentiment_confidence": "high", "pos": 0, "neg": 6, "lex_hits": 3, "objection_phrases": "[\"rejection\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.846, "agent_talk_sec": 18.7, "customer_talk_sec": 3.4, "dead_air_sec": 29.9, "longest_monologue_sec": 7.2, "agent_wpm": 269.5, "interruptions": 0, "agent_turns": 6, "customer_turns": 5, "discovery_qs": 3, "words_agent": 84, "words_customer": 12, "monologue_heavy": 1, "turns": [ { "ucid": "34972178963935651", "idx": 0, "speaker": "customer", "start_s": 1.25, "end_s": 1.65, "text_en": "Hello.", "text_native": "હલો." }, { "ucid": "34972178963935651", "idx": 1, "speaker": "agent", "start_s": 2.19, "end_s": 3.63, "text_en": "Hello, is Tejas ji speaking?", "text_native": "હલો, તેજસજી વાત કરે છે?" }, { "ucid": "34972178963935651", "idx": 2, "speaker": "customer", "start_s": 4.23, "end_s": 4.63, "text_en": "Speak.", "text_native": "બોલો." }, { "ucid": "34972178963935651", "idx": 3, "speaker": "agent", "start_s": 4.96, "end_s": 8.84, "text_en": "Tejas ji, good afternoon. I am Ankit Mistry speaking, from Jindal Steel, Mumbai.", "text_native": "તેજસજી ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, જિંદાલ સ્ટીલમાંથી, મુંબઈ." }, { "ucid": "34972178963935651", "idx": 4, "speaker": "customer", "start_s": 9.4, "end_s": 9.8, "text_en": "Speak.", "text_native": "બોલો." }, { "ucid": "34972178963935651", "idx": 5, "speaker": "agent", "start_s": 10.23, "end_s": 14.94, "text_en": "Tejas bhai, as the pricing for HR is increasing a lot right now, do you have any requirement for HR? We for that", "text_native": "તેજસભાઈ, આપણે અત્યારે જેમ કે HR ના બહુ pricing વધી રહ્યા છે, તો તમારી કઈ requirement હશે HR માં? અમે એના માટે" }, { "ucid": "34972178963935651", "idx": 6, "speaker": "customer", "start_s": 15.64, "end_s": 17.44, "text_en": "No, there is no requirement at the moment.", "text_native": "ના, હાલમાં કોઈ requirement છે નહિ." }, { "ucid": "34972178963935651", "idx": 7, "speaker": "agent", "start_s": 17.7, "end_s": 23.2, "text_en": "Okay, because what's happening is the pricing is increasing daily, so you know we are selling at better pricing. So you will get the benefit at your end, that's why.", "text_native": "ઓકે, બીકોઝ શું છે pricing ડેઇલી વધી રહ્યા છે, તો યુ નો વી આર સેલિંગ એટ બેટર pricing. તો તમને બેનિફિટ તમારા એન્ડમાં મળી જશે એટલે." }, { "ucid": "34972178963935651", "idx": 8, "speaker": "agent", "start_s": 23.53, "end_s": 25.23, "text_en": "So if anything comes up, let me know, no problem.", "text_native": "તો કઈ આવે તો મને કેજો, કઈ વાંધો નથી." }, { "ucid": "34972178963935651", "idx": 9, "speaker": "customer", "start_s": 25.7, "end_s": 26.14, "text_en": "Okay.", "text_native": "ઓકે." }, { "ucid": "34972178963935651", "idx": 10, "speaker": "agent", "start_s": 26.74, "end_s": 28.24, "text_en": "Okay? Yeah. Yes.", "text_native": "ઓકે? યા. હા." } ], "steps": [ { "ucid": "34972178963935651", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Hello, is Tejas ji speaking? ... Tejas ji, good afternoon. I am Ankit Mistry speaking, from Jindal Steel, Mumbai.", "comment": "Agent successfully greeted, introduced himself and the company, and used the customer's name." }, { "ucid": "34972178963935651", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Tejas bhai, as the pricing for HR is increasing a lot right now, do you have any requirement for HR?", "comment": "Agent led with a clear, concise price signal hook related to HR coils." }, { "ucid": "34972178963935651", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent did not ask any discovery questions after the customer stated no current requirement." }, { "ucid": "34972178963935651", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No discovery was conducted, so no relevant USPs could be pitched. The call ended before a pitch could be made." }, { "ucid": "34972178963935651", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "do you have any requirement for HR?", "comment": "Agent asked if a current requirement exists. The customer said no, so no further qualification was possible." }, { "ucid": "34972178963935651", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "So if anything comes up, let me know, no problem.", "comment": "The closure was passive and did not establish a concrete next step like a scheduled callback." } ], "objections": [], "missed_steps": [ "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [ "rejection" ] }