{
  "ucid": "34972178963892692",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 15:25:26",
  "end_time": "2026-09-17 15:27:38",
  "duration_sec": 132,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Send_Email",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc2f596e4b067421dbf83f9c0dc3d5a63.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1548,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963892692__DIAc2f596e4b067421dbf83f9c0dc3d5a63.mp3",
  "audio_bytes": 350784,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 116.928,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] AGENT: Hello, I am calling from the JSW One platform   (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું)\n[5s] CUSTOMER: Hello.\n[6s] CUSTOMER: Hello.\n[7s] CUSTOMER: Yes, speak.   (હા બોલો.)\n[8s] AGENT: Sir, am I speaking with Rahul sir?   (સર રાહુલ સર સે બાત હો રહા હે?)\n[9s] CUSTOMER: Yes.   (હા.)\n[10s] AGENT: Sir, this is Anuja speaking from JSW One.   (સર અનુજા સે બાત કર રહી હું JSW One સે.)\n[12s] CUSTOMER: Yes, yes, speak.   (હા હા બોલીએ.)\n[13s] AGENT: Sir, I wanted to know if you have any requirement for CR sheet?   (સર કોઈ requirement હે ક્યાં જાનના થા આપકા CR sheet મેં?)\n[16s] CUSTOMER: What will be the price and all?   (Price જો સબ ક્યાં રહેગા?)\n[19s] AGENT: What sir? I can't hear your voice.   (ક્યાં સર? આવાજ નહિ આ રહા આપકા.)\n[20s] CUSTOMER: Yes, what are you saying, madam?   (હા આપ ક્યાં બોલ રહે હો મેડમ?)\n[22s] AGENT: I wanted to know if there is any requirement for CR sheet?   (CR sheet મેં કોઈ requirement હે ક્યાં જાનના થા?)\n[24s] CUSTOMER: There is a requirement, but what will be the price?   (Requirement તો હે પણ price ક્યાં રહેગા?)\n[27s] AGENT: The price, sir, will be understood after generating your inquiry for CR.   (Price સર આપકા inquiry generate કરકે સમજેગા CR કા.)\n[29s] CUSTOMER: Yes, so I need CR, I need a full packet, eight five.   (હા તો CR ચાહીએ, પૂરા packet ચાહીએ, આઠ પાંચ.)\n[33s] AGENT: Eight five.   (આઠ પાંચ.)\n[33s] AGENT: What thickness?   (Thickness કિતના?)\n[34s] CUSTOMER: Thickness 1.6 mm.\n[36s] AGENT: 1.6 mm.\n[37s] CUSTOMER: Yes.   (હા.)\n[37s] AGENT: And will this be 1250 2500?   (ઔર યે 1250 2500 આયેગા?)\n[39s] CUSTOMER: Yes 1200, no no 1250, I need the 1550 one.   (હા 1200, નહિ નહિ 1250, પંદરસો પચાસ વાલા ચાહીએ.)\n[42s] AGENT: 1500. 1500 will be done, sir. Around 1550...   (1500. 1500 હો જાયેગા સર. 1550 જીતના...)\n[44s] CUSTOMER: 1500 will work. If it can be 1500, that will also work.   (1500 ચલેગા. 1500 હો જાયેગા ના તો ભી ચલેગા.)\n[47s] AGENT: Yes, and the other dimension has to be 2500, right?   (હા ઔર 2500 હી રખના હે ના?)\n[48s] CUSTOMER: 1500 2500. Yes, that has to be 2500 only.   (1500 2500. હા વો તો 2500 હી રખના હે.)\n[51s] AGENT: And a full packet. I didn't understand eight five.   (ઔર પૂરા packet. આઠ પાંચ નહિ સમજા.)\n[52s] CUSTOMER: Eight five is the same as 1500 by 2500. 1550 by 2500. If it's 1500, that will also work.   (આઠ પાંચ જો વોહી હોતા હે 1500 by 2500. 1550 by 2500. કોઈ 1500 કા હોગા તો ભી ચલેગા.)\n[57s] AGENT: Still, what is the primary tonnage required?   (ફિર ભી primary tonnage કિતના ચાહીએ?)\n[59s] CUSTOMER: Meaning?   (મતલબ?)\n[59s] AGENT: Ton, how many tons of material do you need, sir?   (Ton, કિતના ton કા ચાહીએ સર માલ?)\n[101s] CUSTOMER: You mean, are you asking what my consumption is or how much I need right now, what the requirement is?   (વો મતલબ મેરે કો consumption કિતના હે વો આપ પૂછ રહે હો કી ઇતના ચાહીએ અભી requirement કિતના હે?)\n[105s] AGENT: Okay okay. Alright, sir.   (Okay okay. ઠીક હે સર.)\n[107s] AGENT: I will check and let you know. CR2, right? Okay.   (મેં check કરકે બતાતી હું. CR2 ના? Okay.)\n[109s] CUSTOMER: Okay, alright.   (Okay ઠીક હે.)\n[110s] AGENT: Hmm, alright.   (હમમ, ઠીક હે.)",
  "language": "Hindi",
  "languages": "[\"Gujarati\", \"Hindi\", \"English\"]",
  "turn_count": 37,
  "connected": 1,
  "audio_notes": "clear: The customer speaks Hindi with a noticeable Gujarati accent and uses some Gujarati words.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "37 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the pitch structure; you skipped the opener, hook, and discovery, which meant you lost control of the call and couldn't gather key information.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer confirmed an immediate requirement for a 'full packet' of 1.6mm CR2 sheet, 1500mm wide. The agent gathered some technical specifications but failed to capture critical qualifying information like tonnage, location, or required date. The call ended with a vague promise from the agent to check for stock and get back to the customer, without a committed next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted and identified the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I wanted to know if you have any requirement for CR sheet?\", \"comment\": \"Agent did not provide a supply or price hook, instead asking directly for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent only focused on the immediate requirement's specs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched during the call.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will check and let you know. CR2, right? Okay.\", \"comment\": \"Agent captured some specs but failed to get quantity, location, or delivery date, and did not check stock.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will check and let you know.\", \"comment\": \"The next step was vague and lacked a specific commitment or timeframe.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure; you skipped the opener, hook, and discovery, which meant you lost control of the call and couldn't gather key information.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer confirmed an immediate requirement for a 'full packet' of 1.6mm CR2 sheet, 1500mm wide. The agent gathered some technical specifications but failed to capture critical qualifying information like tonnage, location, or required date. The call ended with a vague promise from the agent to check for stock and get back to the customer, without a committed next step.\"}",
  "error": null,
  "latency_ms": 42972,
  "input_tokens": 3868,
  "output_tokens": 715,
  "created_at": "2026-09-25 12:02:38",
  "sentiment": "neutral",
  "sentiment_score": 0.143,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.715,
  "agent_talk_sec": 71.6,
  "customer_talk_sec": 28.6,
  "dead_air_sec": 31.8,
  "longest_monologue_sec": 41.5,
  "agent_wpm": 118.2,
  "interruptions": 0,
  "agent_turns": 19,
  "customer_turns": 18,
  "discovery_qs": 10,
  "words_agent": 141,
  "words_customer": 121,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178963892692",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.0,
      "end_s": 4.2,
      "text_en": "Hello, I am calling from the JSW One platform",
      "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું"
    },
    {
      "ucid": "34972178963892692",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.8,
      "end_s": 5.3,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178963892692",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.9,
      "end_s": 6.3,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178963892692",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.9,
      "end_s": 7.4,
      "text_en": "Yes, speak.",
      "text_native": "હા બોલો."
    },
    {
      "ucid": "34972178963892692",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.7,
      "end_s": 9.1,
      "text_en": "Sir, am I speaking with Rahul sir?",
      "text_native": "સર રાહુલ સર સે બાત હો રહા હે?"
    },
    {
      "ucid": "34972178963892692",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.1,
      "end_s": 9.5,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "34972178963892692",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.7,
      "end_s": 11.6,
      "text_en": "Sir, this is Anuja speaking from JSW One.",
      "text_native": "સર અનુજા સે બાત કર રહી હું JSW One સે."
    },
    {
      "ucid": "34972178963892692",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.3,
      "end_s": 13.1,
      "text_en": "Yes, yes, speak.",
      "text_native": "હા હા બોલીએ."
    },
    {
      "ucid": "34972178963892692",
      "idx": 8,
      "speaker": "agent",
      "start_s": 13.3,
      "end_s": 15.6,
      "text_en": "Sir, I wanted to know if you have any requirement for CR sheet?",
      "text_native": "સર કોઈ requirement હે ક્યાં જાનના થા આપકા CR sheet મેં?"
    },
    {
      "ucid": "34972178963892692",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.5,
      "end_s": 18.1,
      "text_en": "What will be the price and all?",
      "text_native": "Price જો સબ ક્યાં રહેગા?"
    },
    {
      "ucid": "34972178963892692",
      "idx": 10,
      "speaker": "agent",
      "start_s": 18.8,
      "end_s": 20.1,
      "text_en": "What sir? I can't hear your voice.",
      "text_native": "ક્યાં સર? આવાજ નહિ આ રહા આપકા."
    },
    {
      "ucid": "34972178963892692",
      "idx": 11,
      "speaker": "customer",
      "start_s": 20.5,
      "end_s": 21.7,
      "text_en": "Yes, what are you saying, madam?",
      "text_native": "હા આપ ક્યાં બોલ રહે હો મેડમ?"
    },
    {
      "ucid": "34972178963892692",
      "idx": 12,
      "speaker": "agent",
      "start_s": 22.0,
      "end_s": 24.0,
      "text_en": "I wanted to know if there is any requirement for CR sheet?",
      "text_native": "CR sheet મેં કોઈ requirement હે ક્યાં જાનના થા?"
    },
    {
      "ucid": "34972178963892692",
      "idx": 13,
      "speaker": "customer",
      "start_s": 24.2,
      "end_s": 26.3,
      "text_en": "There is a requirement, but what will be the price?",
      "text_native": "Requirement તો હે પણ price ક્યાં રહેગા?"
    },
    {
      "ucid": "34972178963892692",
      "idx": 14,
      "speaker": "agent",
      "start_s": 26.7,
      "end_s": 29.1,
      "text_en": "The price, sir, will be understood after generating your inquiry for CR.",
      "text_native": "Price સર આપકા inquiry generate કરકે સમજેગા CR કા."
    },
    {
      "ucid": "34972178963892692",
      "idx": 15,
      "speaker": "customer",
      "start_s": 29.4,
      "end_s": 32.5,
      "text_en": "Yes, so I need CR, I need a full packet, eight five.",
      "text_native": "હા તો CR ચાહીએ, પૂરા packet ચાહીએ, આઠ પાંચ."
    },
    {
      "ucid": "34972178963892692",
      "idx": 16,
      "speaker": "agent",
      "start_s": 32.8,
      "end_s": 33.4,
      "text_en": "Eight five.",
      "text_native": "આઠ પાંચ."
    },
    {
      "ucid": "34972178963892692",
      "idx": 17,
      "speaker": "agent",
      "start_s": 33.4,
      "end_s": 34.0,
      "text_en": "What thickness?",
      "text_native": "Thickness કિતના?"
    },
    {
      "ucid": "34972178963892692",
      "idx": 18,
      "speaker": "customer",
      "start_s": 34.0,
      "end_s": 35.3,
      "text_en": "Thickness 1.6 mm.",
      "text_native": "Thickness 1.6 mm."
    },
    {
      "ucid": "34972178963892692",
      "idx": 19,
      "speaker": "agent",
      "start_s": 35.6,
      "end_s": 36.5,
      "text_en": "1.6 mm.",
      "text_native": "1.6 mm."
    },
    {
      "ucid": "34972178963892692",
      "idx": 20,
      "speaker": "customer",
      "start_s": 36.8,
      "end_s": 37.1,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "34972178963892692",
      "idx": 21,
      "speaker": "agent",
      "start_s": 37.3,
      "end_s": 38.9,
      "text_en": "And will this be 1250 2500?",
      "text_native": "ઔર યે 1250 2500 આયેગા?"
    },
    {
      "ucid": "34972178963892692",
      "idx": 22,
      "speaker": "customer",
      "start_s": 39.0,
      "end_s": 41.8,
      "text_en": "Yes 1200, no no 1250, I need the 1550 one.",
      "text_native": "હા 1200, નહિ નહિ 1250, પંદરસો પચાસ વાલા ચાહીએ."
    },
    {
      "ucid": "34972178963892692",
      "idx": 23,
      "speaker": "agent",
      "start_s": 42.2,
      "end_s": 44.5,
      "text_en": "1500. 1500 will be done, sir. Around 1550...",
      "text_native": "1500. 1500 હો જાયેગા સર. 1550 જીતના..."
    },
    {
      "ucid": "34972178963892692",
      "idx": 24,
      "speaker": "customer",
      "start_s": 44.5,
      "end_s": 46.7,
      "text_en": "1500 will work. If it can be 1500, that will also work.",
      "text_native": "1500 ચલેગા. 1500 હો જાયેગા ના તો ભી ચલેગા."
    },
    {
      "ucid": "34972178963892692",
      "idx": 25,
      "speaker": "agent",
      "start_s": 46.9,
      "end_s": 48.2,
      "text_en": "Yes, and the other dimension has to be 2500, right?",
      "text_native": "હા ઔર 2500 હી રખના હે ના?"
    },
    {
      "ucid": "34972178963892692",
      "idx": 26,
      "speaker": "customer",
      "start_s": 48.2,
      "end_s": 50.4,
      "text_en": "1500 2500. Yes, that has to be 2500 only.",
      "text_native": "1500 2500. હા વો તો 2500 હી રખના હે."
    },
    {
      "ucid": "34972178963892692",
      "idx": 27,
      "speaker": "agent",
      "start_s": 50.8,
      "end_s": 52.3,
      "text_en": "And a full packet. I didn't understand eight five.",
      "text_native": "ઔર પૂરા packet. આઠ પાંચ નહિ સમજા."
    },
    {
      "ucid": "34972178963892692",
      "idx": 28,
      "speaker": "customer",
      "start_s": 52.5,
      "end_s": 56.5,
      "text_en": "Eight five is the same as 1500 by 2500. 1550 by 2500. If it's 1500, that will also work.",
      "text_native": "આઠ પાંચ જો વોહી હોતા હે 1500 by 2500. 1550 by 2500. કોઈ 1500 કા હોગા તો ભી ચલેગા."
    },
    {
      "ucid": "34972178963892692",
      "idx": 29,
      "speaker": "agent",
      "start_s": 56.9,
      "end_s": 58.5,
      "text_en": "Still, what is the primary tonnage required?",
      "text_native": "ફિર ભી primary tonnage કિતના ચાહીએ?"
    },
    {
      "ucid": "34972178963892692",
      "idx": 30,
      "speaker": "customer",
      "start_s": 58.7,
      "end_s": 59.2,
      "text_en": "Meaning?",
      "text_native": "મતલબ?"
    },
    {
      "ucid": "34972178963892692",
      "idx": 31,
      "speaker": "agent",
      "start_s": 59.4,
      "end_s": 100.9,
      "text_en": "Ton, how many tons of material do you need, sir?",
      "text_native": "Ton, કિતના ton કા ચાહીએ સર માલ?"
    },
    {
      "ucid": "34972178963892692",
      "idx": 32,
      "speaker": "customer",
      "start_s": 101.0,
      "end_s": 104.8,
      "text_en": "You mean, are you asking what my consumption is or how much I need right now, what the requirement is?",
      "text_native": "વો મતલબ મેરે કો consumption કિતના હે વો આપ પૂછ રહે હો કી ઇતના ચાહીએ અભી requirement કિતના હે?"
    },
    {
      "ucid": "34972178963892692",
      "idx": 33,
      "speaker": "agent",
      "start_s": 105.0,
      "end_s": 106.3,
      "text_en": "Okay okay. Alright, sir.",
      "text_native": "Okay okay. ઠીક હે સર."
    },
    {
      "ucid": "34972178963892692",
      "idx": 34,
      "speaker": "agent",
      "start_s": 107.1,
      "end_s": 109.2,
      "text_en": "I will check and let you know. CR2, right? Okay.",
      "text_native": "મેં check કરકે બતાતી હું. CR2 ના? Okay."
    },
    {
      "ucid": "34972178963892692",
      "idx": 35,
      "speaker": "customer",
      "start_s": 109.3,
      "end_s": 110.2,
      "text_en": "Okay, alright.",
      "text_native": "Okay ઠીક હે."
    },
    {
      "ucid": "34972178963892692",
      "idx": 36,
      "speaker": "agent",
      "start_s": 110.5,
      "end_s": 111.3,
      "text_en": "Hmm, alright.",
      "text_native": "હમમ, ઠીક હે."
    }
  ],
  "steps": [
    {
      "ucid": "34972178963892692",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent greeted and identified the company but failed to ask for permission to speak."
    },
    {
      "ucid": "34972178963892692",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I wanted to know if you have any requirement for CR sheet?",
      "comment": "Agent did not provide a supply or price hook, instead asking directly for requirements."
    },
    {
      "ucid": "34972178963892692",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent only focused on the immediate requirement's specs."
    },
    {
      "ucid": "34972178963892692",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched during the call."
    },
    {
      "ucid": "34972178963892692",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will check and let you know. CR2, right? Okay.",
      "comment": "Agent captured some specs but failed to get quantity, location, or delivery date, and did not check stock."
    },
    {
      "ucid": "34972178963892692",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will check and let you know.",
      "comment": "The next step was vague and lacked a specific commitment or timeframe."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}