Call 34972178963865621 2026-09-17 · Aditya Pandey · 3:17
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Invalid_Number | full conversation 53 turns, clean transcript (2% inaudible) | Hindi | 53 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background noise from other calls on the agent's side, but the primary speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
not_in_stockyard
Agent confirmed stock for IS 2062 is in Ghaziabad, to be supplied to customer in Ludhiana.
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +8/−5
from 16 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into asking about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; instead of leading with a price or availability benefit, he immediately asked if the customer had a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only attempted to ask about quantity (Q3), but did not probe for manufacturing details, applications, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you need this in any width? 1250 or 1500?
Closure with next step
I'll get its TC for you.
Summary
The customer, a manufacturer from Ludhiana, immediately stated a requirement for two specific HR coil grades. The agent skipped the opening pitch structure and focused on qualifying the request, confirming availability of the 7.8mm IS 2062 grade from the Ghaziabad stockyard. The call concluded with the agent agreeing to send the Test Certificate for the customer's internal quality approval.
Coaching
When a customer immediately gives a requirement, first qualify it (as you did well), then pivot back to discovery by asking 'To make sure I find the best fit, can I ask what you manufacture with this material?'
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, you were registered on our platform, the call was regarding that. Do you have any requirement for this HR material? The agent did not ask for permission to speak, jumping directly into asking about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook; instead of leading with a price or availability benefit, he immediately asked if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | How many tons would you like to take, if I The agent only attempted to ask about quantity (Q3), but did not probe for manufacturing details, applications, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs; the conversation was purely transactional about the specific material requested. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you need this in any width? 1250 or 1500? The agent successfully qualified the customer's inbound request, capturing grade, thickness, width, and location, and confirming stock for one item. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll get its TC for you. The agent committed to a clear next step of sending the Test Certificate as requested by the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.533 | 47.2s | 41.3s | 108.5s | 3.8s | 339.4 | 0 | 26 | 27 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.0s
Hello, Resilient Bricks. Hello.
हेलो रिसाइलेंट ब्रिक्स। हेलो।
agent
7.3s
Hello, Resilient Bricks?
हेलो रिसाइलेंट ब्रिक्स?
customer
8.5s
Yes, from where?
हांजी, कहां से?
agent
9.3s
Sir, hello. I am Aditya Pandey speaking from JSW.
सर जी नमस्ते, मैं आदित्य पांडे बोल रहा था JSW से।
customer
11.8s
From JSW?
JSW से?
agent
12.5s
I was speaking from JSW, JSW Jindal Steel Works.
JSW से बोल रहा था, JSW Jindal Steel Works.
customer
14.0s
From JSW? Yes, yes.
JSW से? हां जी, हां जी।
agent
15.3s
Sir, you were registered on our platform, the call was regarding that. Do you have any requirement for this HR material? NTP, GI?
सर जी हमारे प्लेटफार्म पे आप रजिस्टर्ड थे उसी के रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर ये HR मटेरियल में कुछ? NTP, GI?
customer
19.0s
For HR material, share the TC with me for 7.8 and 4.5.
HR मटेरियल का मेरेको TC शेयर कर दीजिए 7.8 का और 4.5 का।
agent
22.2s
4.5, 4.5 and 7.8.
4.5, 4.5 और 7.8.
customer
23.8s
Yes, 4.5 into
हां जी, 4.5 इंटू
agent
24.5s
Do you need this in any specific width?
ये आपको कोई स्पेसिफिक विड्थ में चाहिए क्या?
customer
26.2s
Yes yes, the 4.5, my grade is two, IS 10748.
हां हां, 4.5 है जो ग्रेड टू है मेरा IS 10748.
agent
28.9s
Uh, one minute, can you say that again? IS
अह एक मिनट फिर से बोलेंगे? IS
customer
30.2s
Grade two sir, IS 10748, 10748.
ग्रेड टू सर, IS 10748, 10748.
agent
33.4s
Okay okay fine, I understood what this is.
ओके ओके ठीक है, समझ गया ये क्या है।
customer
35.3s
This is in 4.5.
ये 4.5 में।
agent
36.0s
And this 7.8, you need the same? IS 1
और ये 7.8 भी वही चाहिए आपको? IS 1
customer
37.6s
No, the 7.8 is IS 2062.
नहीं 7.8 है जो, वो है IS 2062.
agent
39.9s
IS?
customer
40.6s
IS 2062.
agent
41.6s
IS 2062. Yes, fine. Sir, I can get this 7.8 done. I will have the material.
IS 2062. हां ठीक है। सर ये तो मैं 7.8 करवा सकता हूं। मेरे पास रहेगा मटेरियल।
customer
44.8s
Share the TC for this with me, I'll first get approval from quality.
इसका मेरेको TC शेयर कीजिए, मैं पहले क्वालिटी से अप्रूवल लूं।
agent
46.9s
Yes, it's E250 grade, sir, the 7.8 one.
हां E250 ग्रेड है सर ये, 7.8 वाला।
customer
48.6s
Yes yes, E2 250A.
हां हां, E2 250A.
agent
50.5s
E250A, okay sir.
E250A, ठीक है सर।
customer
52.0s
E E grade 250A, they call it, this IS 2062.
E E ग्रेड 250A बोलते हैं इसको IS 2062.
agent
54.2s
Yes, correct. I will have the material now.
हां बराबर। मेरे पास रहेगा अभी मटेरियल।
customer
55.8s
It's A grade. Yes, yes.
A ग्रेड है। हां जी हां जी।
agent
56.8s
I have it available. Do you need it in any width? 1250 or 1500?
मेरे पास अवेलेबल है। आपको कोई विड्थ में चाहिए क्या? 1250 या 1500?
customer
59.0s
The width, I need 1500.
विड्थ है जो 1500 चाहिए मेरेको।
agent
60.2s
You need 1500 width, right? I'll have the material.
1500 की विड्थ चाहिए ना? रहेगा मटेरियल।
customer
61.2s
1500, in 7.8 if I get 1550, that will also work.
1500, 7.8 में 1550 भी मिल जाए तो भी चलेगा।
agent
63.6s
Will you get coil or sheet?
कॉइल मिलेगी की शीट?
customer
64.4s
And in 4.5, if 1500 is not available, I'll get 1300, that will also work.
और 4.5 में 1500 नहीं मिलता, 1300 मिलेगा वो भी चलेगा।
agent
67.4s
Okay, I'll check for 1500. I seven... I mostly have this, sir, IS 2062, E250A.
ठीक है 1500 का तो मैं देख लूंगा। मैं सेवन मेरे पास ज्यादा यही रहता है सर IS 2062, E250A.
customer
70.8s
Yes, yes. Yes, yes.
हां जी हां जी। हां जी हां जी।
agent
72.0s
I'll get its TC for you. How many tons would you like to take, if I
मैं इसका TC मैं दिलवा देता हूं। कितना टन लेना चाहेंगे आप कि अगर मैं
customer
74.4s
We keep needing it, sir, it's our regular requirement.
हमारे तो लगते रहते हैं सर, रेगुलर रिक्वायरमेंट है हमारी तो।
agent
76.8s
Okay. Sir, will you need this in Ludhiana?
ठीक है। सर ये लुधियाना में लगेगा क्या आपको?
customer
78.0s
Yes, yes.
हां जी हां जी।
agent
79.2s
Uh, okay sir. I will share it with you. This stock of mine is in Ghaziabad. I can get it for you from there.
अह ठीक है सर जी। मैं आपको शेयर कर दूंगा। मेरा ये स्टॉक है तो गाजियाबाद में है। वहां से मैं दिलवा सकता हूं आपको।
customer
83.0s
Okay.
ठीक है।
agent
83.8s
If you want, you can also... do you have your own vehicle, by the way?
अगर आप चाहें तो आप खुद की भी आपकी खुद की गाड़ी है वैसे?
customer
86.0s
No no, we don't have a vehicle.
नहीं नहीं, हमारी गाड़ी तो नहीं है।
agent
88.0s
Okay sir, no issue. I will check that.
ठीक है सर जी, कोई इशू नहीं। मैं देख लूंगा वो।
customer
89.6s
We have our office in Ludhiana. The factory is in Ludhiana.
हमारा तो लुधियाना में ऑफिस है। फैक्ट्री लुधियाना में है।
agent
91.2s
Yes, okay. No, no, if you have any vehicle that... for transport.
हां ओके। नहीं नहीं आपका अगर कोई वेहिकल होगा जो ट्रांसपोर्ट के लिए।
customer
93.8s
Yes. No, no, no such company vehicle.
हां जी। नहीं नहीं, वेहिकल ऐसा कोई कंपनी का वेहिकल नहीं।
agent
96.0s
Okay sir, no issue. I will check this and let you know what it is.
ठीक है सर कोई इशू नहीं। मैं इसका देख के मैं आपको बता देता हूं क्या है।
customer
98.4s
Okay ji.
ठीक है जी।
agent
99.0s
Okay.
ओके।
customer
100.0s
[inaudible]