{
  "ucid": "34972178963865621",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 15:20:56",
  "end_time": "2026-09-17 15:24:13",
  "duration_sec": 197,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Invalid_Number",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA921dd0e4b3e7046d78699e9a4d9d2260.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1550,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963865621__DIA921dd0e4b3e7046d78699e9a4d9d2260.mp3",
  "audio_bytes": 507384,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 169.128,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello, Resilient Bricks. Hello.   (हेलो रिसाइलेंट ब्रिक्स। हेलो।)\n[7s] AGENT: Hello, Resilient Bricks?   (हेलो रिसाइलेंट ब्रिक्स?)\n[8s] CUSTOMER: Yes, from where?   (हांजी, कहां से?)\n[9s] AGENT: Sir, hello. I am Aditya Pandey speaking from JSW.   (सर जी नमस्ते, मैं आदित्य पांडे बोल रहा था JSW से।)\n[12s] CUSTOMER: From JSW?   (JSW से?)\n[12s] AGENT: I was speaking from JSW, JSW Jindal Steel Works.   (JSW से बोल रहा था, JSW Jindal Steel Works.)\n[14s] CUSTOMER: From JSW? Yes, yes.   (JSW से? हां जी, हां जी।)\n[15s] AGENT: Sir, you were registered on our platform, the call was regarding that. Do you have any requirement for this HR material? NTP, GI?   (सर जी हमारे प्लेटफार्म पे आप रजिस्टर्ड थे उसी के रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर ये HR मटेरियल में कुछ? NTP, GI?)\n[19s] CUSTOMER: For HR material, share the TC with me for 7.8 and 4.5.   (HR मटेरियल का मेरेको TC शेयर कर दीजिए 7.8 का और 4.5 का।)\n[22s] AGENT: 4.5, 4.5 and 7.8.   (4.5, 4.5 और 7.8.)\n[24s] CUSTOMER: Yes, 4.5 into   (हां जी, 4.5 इंटू)\n[24s] AGENT: Do you need this in any specific width?   (ये आपको कोई स्पेसिफिक विड्थ में चाहिए क्या?)\n[26s] CUSTOMER: Yes yes, the 4.5, my grade is two, IS 10748.   (हां हां, 4.5 है जो ग्रेड टू है मेरा IS 10748.)\n[29s] AGENT: Uh, one minute, can you say that again? IS   (अह एक मिनट फिर से बोलेंगे? IS)\n[30s] CUSTOMER: Grade two sir, IS 10748, 10748.   (ग्रेड टू सर, IS 10748, 10748.)\n[33s] AGENT: Okay okay fine, I understood what this is.   (ओके ओके ठीक है, समझ गया ये क्या है।)\n[35s] CUSTOMER: This is in 4.5.   (ये 4.5 में।)\n[36s] AGENT: And this 7.8, you need the same? IS 1   (और ये 7.8 भी वही चाहिए आपको? IS 1)\n[38s] CUSTOMER: No, the 7.8 is IS 2062.   (नहीं 7.8 है जो, वो है IS 2062.)\n[40s] AGENT: IS?\n[41s] CUSTOMER: IS 2062.\n[42s] AGENT: IS 2062. Yes, fine. Sir, I can get this 7.8 done. I will have the material.   (IS 2062. हां ठीक है। सर ये तो मैं 7.8 करवा सकता हूं। मेरे पास रहेगा मटेरियल।)\n[45s] CUSTOMER: Share the TC for this with me, I'll first get approval from quality.   (इसका मेरेको TC शेयर कीजिए, मैं पहले क्वालिटी से अप्रूवल लूं।)\n[47s] AGENT: Yes, it's E250 grade, sir, the 7.8 one.   (हां E250 ग्रेड है सर ये, 7.8 वाला।)\n[49s] CUSTOMER: Yes yes, E2 250A.   (हां हां, E2 250A.)\n[50s] AGENT: E250A, okay sir.   (E250A, ठीक है सर।)\n[52s] CUSTOMER: E E grade 250A, they call it, this IS 2062.   (E E ग्रेड 250A बोलते हैं इसको IS 2062.)\n[54s] AGENT: Yes, correct. I will have the material now.   (हां बराबर। मेरे पास रहेगा अभी मटेरियल।)\n[56s] CUSTOMER: It's A grade. Yes, yes.   (A ग्रेड है। हां जी हां जी।)\n[57s] AGENT: I have it available. Do you need it in any width? 1250 or 1500?   (मेरे पास अवेलेबल है। आपको कोई विड्थ में चाहिए क्या? 1250 या 1500?)\n[59s] CUSTOMER: The width, I need 1500.   (विड्थ है जो 1500 चाहिए मेरेको।)\n[60s] AGENT: You need 1500 width, right? I'll have the material.   (1500 की विड्थ चाहिए ना? रहेगा मटेरियल।)\n[61s] CUSTOMER: 1500, in 7.8 if I get 1550, that will also work.   (1500, 7.8 में 1550 भी मिल जाए तो भी चलेगा।)\n[64s] AGENT: Will you get coil or sheet?   (कॉइल मिलेगी की शीट?)\n[64s] CUSTOMER: And in 4.5, if 1500 is not available, I'll get 1300, that will also work.   (और 4.5 में 1500 नहीं मिलता, 1300 मिलेगा वो भी चलेगा।)\n[67s] AGENT: Okay, I'll check for 1500. I seven... I mostly have this, sir, IS 2062, E250A.   (ठीक है 1500 का तो मैं देख लूंगा। मैं सेवन मेरे पास ज्यादा यही रहता है सर IS 2062, E250A.)\n[71s] CUSTOMER: Yes, yes. Yes, yes.   (हां जी हां जी। हां जी हां जी।)\n[72s] AGENT: I'll get its TC for you. How many tons would you like to take, if I   (मैं इसका TC मैं दिलवा देता हूं। कितना टन लेना चाहेंगे आप कि अगर मैं)\n[74s] CUSTOMER: We keep needing it, sir, it's our regular requirement.   (हमारे तो लगते रहते हैं सर, रेगुलर रिक्वायरमेंट है हमारी तो।)\n[77s] AGENT: Okay. Sir, will you need this in Ludhiana?   (ठीक है। सर ये लुधियाना में लगेगा क्या आपको?)\n[78s] CUSTOMER: Yes, yes.   (हां जी हां जी।)\n[79s] AGENT: Uh, okay sir. I will share it with you. This stock of mine is in Ghaziabad. I can get it for you from there.   (अह ठीक है सर जी। मैं आपको शेयर कर दूंगा। मेरा ये स्टॉक है तो गाजियाबाद में है। वहां से मैं दिलवा सकता हूं आपको।)\n[83s] CUSTOMER: Okay.   (ठीक है।)\n[84s] AGENT: If you want, you can also... do you have your own vehicle, by the way?   (अगर आप चाहें तो आप खुद की भी आपकी खुद की गाड़ी है वैसे?)\n[86s] CUSTOMER: No no, we don't have a vehicle.   (नहीं नहीं, हमारी गाड़ी तो नहीं है।)\n[88s] AGENT: Okay sir, no issue. I will check that.   (ठीक है सर जी, कोई इशू नहीं। मैं देख लूंगा वो।)\n[90s] CUSTOMER: We have our office in Ludhiana. The factory is in Ludhiana.   (हमारा तो लुधियाना में ऑफिस है। फैक्ट्री लुधियाना में है।)\n[91s] AGENT: Yes, okay. No, no, if you have any vehicle that... for transport.   (हां ओके। नहीं नहीं आपका अगर कोई वेहिकल होगा जो ट्रांसपोर्ट के लिए।)\n[94s] CUSTOMER: Yes. No, no, no such company vehicle.   (हां जी। नहीं नहीं, वेहिकल ऐसा कोई कंपनी का वेहिकल नहीं।)\n[96s] AGENT: Okay sir, no issue. I will check this and let you know what it is.   (ठीक है सर कोई इशू नहीं। मैं इसका देख के मैं आपको बता देता हूं क्या है।)\n[98s] CUSTOMER: Okay ji.   (ठीक है जी।)\n[99s] AGENT: Okay.   (ओके।)\n[100s] CUSTOMER: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 53,
  "connected": 1,
  "audio_notes": "noisy: There is significant background noise from other calls on the agent's side, but the primary speakers are clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "53 turns, clean transcript (2% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "When a customer immediately gives a requirement, first qualify it (as you did well), then pivot back to discovery by asking 'To make sure I find the best fit, can I ask what you manufacture with this material?'",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "not_in_stockyard",
  "supply_details": "Agent confirmed stock for IS 2062 is in Ghaziabad, to be supplied to customer in Ludhiana.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a manufacturer from Ludhiana, immediately stated a requirement for two specific HR coil grades. The agent skipped the opening pitch structure and focused on qualifying the request, confirming availability of the 7.8mm IS 2062 grade from the Ghaziabad stockyard. The call concluded with the agent agreeing to send the Test Certificate for the customer's internal quality approval.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, you were registered on our platform, the call was regarding that. Do you have any requirement for this HR material?\", \"comment\": \"The agent did not ask for permission to speak, jumping directly into asking about requirements.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook; instead of leading with a price or availability benefit, he immediately asked if the customer had a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"How many tons would you like to take, if I\", \"comment\": \"The agent only attempted to ask about quantity (Q3), but did not probe for manufacturing details, applications, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs; the conversation was purely transactional about the specific material requested.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you need this in any width? 1250 or 1500?\", \"comment\": \"The agent successfully qualified the customer's inbound request, capturing grade, thickness, width, and location, and confirming stock for one item.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'll get its TC for you.\", \"comment\": \"The agent committed to a clear next step of sending the Test Certificate as requested by the customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately gives a requirement, first qualify it (as you did well), then pivot back to discovery by asking 'To make sure I find the best fit, can I ask what you manufacture with this material?'\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent confirmed stock for IS 2062 is in Ghaziabad, to be supplied to customer in Ludhiana.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a manufacturer from Ludhiana, immediately stated a requirement for two specific HR coil grades. The agent skipped the opening pitch structure and focused on qualifying the request, confirming availability of the 7.8mm IS 2062 grade from the Ghaziabad stockyard. The call concluded with the agent agreeing to send the Test Certificate for the customer's internal quality approval.\"}",
  "error": null,
  "latency_ms": 33288,
  "input_tokens": 4583,
  "output_tokens": 830,
  "created_at": "2026-09-25 12:02:36",
  "sentiment": "positive",
  "sentiment_score": 0.2,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 5,
  "lex_hits": 16,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.533,
  "agent_talk_sec": 47.2,
  "customer_talk_sec": 41.3,
  "dead_air_sec": 108.5,
  "longest_monologue_sec": 3.8,
  "agent_wpm": 339.4,
  "interruptions": 0,
  "agent_turns": 26,
  "customer_turns": 27,
  "discovery_qs": 13,
  "words_agent": 267,
  "words_customer": 171,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178963865621",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.98,
      "end_s": 7.18,
      "text_en": "Hello, Resilient Bricks. Hello.",
      "text_native": "हेलो रिसाइलेंट ब्रिक्स। हेलो।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 1,
      "speaker": "agent",
      "start_s": 7.3,
      "end_s": 8.08,
      "text_en": "Hello, Resilient Bricks?",
      "text_native": "हेलो रिसाइलेंट ब्रिक्स?"
    },
    {
      "ucid": "34972178963865621",
      "idx": 2,
      "speaker": "customer",
      "start_s": 8.48,
      "end_s": 9.18,
      "text_en": "Yes, from where?",
      "text_native": "हांजी, कहां से?"
    },
    {
      "ucid": "34972178963865621",
      "idx": 3,
      "speaker": "agent",
      "start_s": 9.3,
      "end_s": 11.4,
      "text_en": "Sir, hello. I am Aditya Pandey speaking from JSW.",
      "text_native": "सर जी नमस्ते, मैं आदित्य पांडे बोल रहा था JSW से।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.78,
      "end_s": 12.38,
      "text_en": "From JSW?",
      "text_native": "JSW से?"
    },
    {
      "ucid": "34972178963865621",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.5,
      "end_s": 14.0,
      "text_en": "I was speaking from JSW, JSW Jindal Steel Works.",
      "text_native": "JSW से बोल रहा था, JSW Jindal Steel Works."
    },
    {
      "ucid": "34972178963865621",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.0,
      "end_s": 15.2,
      "text_en": "From JSW? Yes, yes.",
      "text_native": "JSW से? हां जी, हां जी।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.3,
      "end_s": 19.0,
      "text_en": "Sir, you were registered on our platform, the call was regarding that. Do you have any requirement for this HR material? NTP, GI?",
      "text_native": "सर जी हमारे प्लेटफार्म पे आप रजिस्टर्ड थे उसी के रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर ये HR मटेरियल में कुछ? NTP, GI?"
    },
    {
      "ucid": "34972178963865621",
      "idx": 8,
      "speaker": "customer",
      "start_s": 19.0,
      "end_s": 21.8,
      "text_en": "For HR material, share the TC with me for 7.8 and 4.5.",
      "text_native": "HR मटेरियल का मेरेको TC शेयर कर दीजिए 7.8 का और 4.5 का।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 9,
      "speaker": "agent",
      "start_s": 22.2,
      "end_s": 23.6,
      "text_en": "4.5, 4.5 and 7.8.",
      "text_native": "4.5, 4.5 और 7.8."
    },
    {
      "ucid": "34972178963865621",
      "idx": 10,
      "speaker": "customer",
      "start_s": 23.8,
      "end_s": 24.5,
      "text_en": "Yes, 4.5 into",
      "text_native": "हां जी, 4.5 इंटू"
    },
    {
      "ucid": "34972178963865621",
      "idx": 11,
      "speaker": "agent",
      "start_s": 24.5,
      "end_s": 25.8,
      "text_en": "Do you need this in any specific width?",
      "text_native": "ये आपको कोई स्पेसिफिक विड्थ में चाहिए क्या?"
    },
    {
      "ucid": "34972178963865621",
      "idx": 12,
      "speaker": "customer",
      "start_s": 26.2,
      "end_s": 28.5,
      "text_en": "Yes yes, the 4.5, my grade is two, IS 10748.",
      "text_native": "हां हां, 4.5 है जो ग्रेड टू है मेरा IS 10748."
    },
    {
      "ucid": "34972178963865621",
      "idx": 13,
      "speaker": "agent",
      "start_s": 28.9,
      "end_s": 30.2,
      "text_en": "Uh, one minute, can you say that again? IS",
      "text_native": "अह एक मिनट फिर से बोलेंगे? IS"
    },
    {
      "ucid": "34972178963865621",
      "idx": 14,
      "speaker": "customer",
      "start_s": 30.2,
      "end_s": 32.8,
      "text_en": "Grade two sir, IS 10748, 10748.",
      "text_native": "ग्रेड टू सर, IS 10748, 10748."
    },
    {
      "ucid": "34972178963865621",
      "idx": 15,
      "speaker": "agent",
      "start_s": 33.4,
      "end_s": 34.9,
      "text_en": "Okay okay fine, I understood what this is.",
      "text_native": "ओके ओके ठीक है, समझ गया ये क्या है।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 16,
      "speaker": "customer",
      "start_s": 35.3,
      "end_s": 36.0,
      "text_en": "This is in 4.5.",
      "text_native": "ये 4.5 में।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 17,
      "speaker": "agent",
      "start_s": 36.0,
      "end_s": 37.6,
      "text_en": "And this 7.8, you need the same? IS 1",
      "text_native": "और ये 7.8 भी वही चाहिए आपको? IS 1"
    },
    {
      "ucid": "34972178963865621",
      "idx": 18,
      "speaker": "customer",
      "start_s": 37.6,
      "end_s": 39.6,
      "text_en": "No, the 7.8 is IS 2062.",
      "text_native": "नहीं 7.8 है जो, वो है IS 2062."
    },
    {
      "ucid": "34972178963865621",
      "idx": 19,
      "speaker": "agent",
      "start_s": 39.9,
      "end_s": 40.2,
      "text_en": "IS?",
      "text_native": "IS?"
    },
    {
      "ucid": "34972178963865621",
      "idx": 20,
      "speaker": "customer",
      "start_s": 40.6,
      "end_s": 41.5,
      "text_en": "IS 2062.",
      "text_native": "IS 2062."
    },
    {
      "ucid": "34972178963865621",
      "idx": 21,
      "speaker": "agent",
      "start_s": 41.6,
      "end_s": 44.8,
      "text_en": "IS 2062. Yes, fine. Sir, I can get this 7.8 done. I will have the material.",
      "text_native": "IS 2062. हां ठीक है। सर ये तो मैं 7.8 करवा सकता हूं। मेरे पास रहेगा मटेरियल।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 22,
      "speaker": "customer",
      "start_s": 44.8,
      "end_s": 46.8,
      "text_en": "Share the TC for this with me, I'll first get approval from quality.",
      "text_native": "इसका मेरेको TC शेयर कीजिए, मैं पहले क्वालिटी से अप्रूवल लूं।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 23,
      "speaker": "agent",
      "start_s": 46.9,
      "end_s": 48.6,
      "text_en": "Yes, it's E250 grade, sir, the 7.8 one.",
      "text_native": "हां E250 ग्रेड है सर ये, 7.8 वाला।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 24,
      "speaker": "customer",
      "start_s": 48.6,
      "end_s": 50.0,
      "text_en": "Yes yes, E2 250A.",
      "text_native": "हां हां, E2 250A."
    },
    {
      "ucid": "34972178963865621",
      "idx": 25,
      "speaker": "agent",
      "start_s": 50.5,
      "end_s": 51.5,
      "text_en": "E250A, okay sir.",
      "text_native": "E250A, ठीक है सर।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 26,
      "speaker": "customer",
      "start_s": 52.0,
      "end_s": 54.2,
      "text_en": "E E grade 250A, they call it, this IS 2062.",
      "text_native": "E E ग्रेड 250A बोलते हैं इसको IS 2062."
    },
    {
      "ucid": "34972178963865621",
      "idx": 27,
      "speaker": "agent",
      "start_s": 54.2,
      "end_s": 55.8,
      "text_en": "Yes, correct. I will have the material now.",
      "text_native": "हां बराबर। मेरे पास रहेगा अभी मटेरियल।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 28,
      "speaker": "customer",
      "start_s": 55.8,
      "end_s": 56.8,
      "text_en": "It's A grade. Yes, yes.",
      "text_native": "A ग्रेड है। हां जी हां जी।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 29,
      "speaker": "agent",
      "start_s": 56.8,
      "end_s": 59.0,
      "text_en": "I have it available. Do you need it in any width? 1250 or 1500?",
      "text_native": "मेरे पास अवेलेबल है। आपको कोई विड्थ में चाहिए क्या? 1250 या 1500?"
    },
    {
      "ucid": "34972178963865621",
      "idx": 30,
      "speaker": "customer",
      "start_s": 59.0,
      "end_s": 60.2,
      "text_en": "The width, I need 1500.",
      "text_native": "विड्थ है जो 1500 चाहिए मेरेको।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 31,
      "speaker": "agent",
      "start_s": 60.2,
      "end_s": 61.2,
      "text_en": "You need 1500 width, right? I'll have the material.",
      "text_native": "1500 की विड्थ चाहिए ना? रहेगा मटेरियल।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 32,
      "speaker": "customer",
      "start_s": 61.2,
      "end_s": 63.6,
      "text_en": "1500, in 7.8 if I get 1550, that will also work.",
      "text_native": "1500, 7.8 में 1550 भी मिल जाए तो भी चलेगा।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 33,
      "speaker": "agent",
      "start_s": 63.6,
      "end_s": 64.4,
      "text_en": "Will you get coil or sheet?",
      "text_native": "कॉइल मिलेगी की शीट?"
    },
    {
      "ucid": "34972178963865621",
      "idx": 34,
      "speaker": "customer",
      "start_s": 64.4,
      "end_s": 67.0,
      "text_en": "And in 4.5, if 1500 is not available, I'll get 1300, that will also work.",
      "text_native": "और 4.5 में 1500 नहीं मिलता, 1300 मिलेगा वो भी चलेगा।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 35,
      "speaker": "agent",
      "start_s": 67.4,
      "end_s": 70.8,
      "text_en": "Okay, I'll check for 1500. I seven... I mostly have this, sir, IS 2062, E250A.",
      "text_native": "ठीक है 1500 का तो मैं देख लूंगा। मैं सेवन मेरे पास ज्यादा यही रहता है सर IS 2062, E250A."
    },
    {
      "ucid": "34972178963865621",
      "idx": 36,
      "speaker": "customer",
      "start_s": 70.8,
      "end_s": 71.9,
      "text_en": "Yes, yes. Yes, yes.",
      "text_native": "हां जी हां जी। हां जी हां जी।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 37,
      "speaker": "agent",
      "start_s": 72.0,
      "end_s": 74.4,
      "text_en": "I'll get its TC for you. How many tons would you like to take, if I",
      "text_native": "मैं इसका TC मैं दिलवा देता हूं। कितना टन लेना चाहेंगे आप कि अगर मैं"
    },
    {
      "ucid": "34972178963865621",
      "idx": 38,
      "speaker": "customer",
      "start_s": 74.4,
      "end_s": 76.4,
      "text_en": "We keep needing it, sir, it's our regular requirement.",
      "text_native": "हमारे तो लगते रहते हैं सर, रेगुलर रिक्वायरमेंट है हमारी तो।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 39,
      "speaker": "agent",
      "start_s": 76.8,
      "end_s": 78.0,
      "text_en": "Okay. Sir, will you need this in Ludhiana?",
      "text_native": "ठीक है। सर ये लुधियाना में लगेगा क्या आपको?"
    },
    {
      "ucid": "34972178963865621",
      "idx": 40,
      "speaker": "customer",
      "start_s": 78.0,
      "end_s": 78.8,
      "text_en": "Yes, yes.",
      "text_native": "हां जी हां जी।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 41,
      "speaker": "agent",
      "start_s": 79.2,
      "end_s": 83.0,
      "text_en": "Uh, okay sir. I will share it with you. This stock of mine is in Ghaziabad. I can get it for you from there.",
      "text_native": "अह ठीक है सर जी। मैं आपको शेयर कर दूंगा। मेरा ये स्टॉक है तो गाजियाबाद में है। वहां से मैं दिलवा सकता हूं आपको।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 42,
      "speaker": "customer",
      "start_s": 83.0,
      "end_s": 83.5,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 43,
      "speaker": "agent",
      "start_s": 83.8,
      "end_s": 85.8,
      "text_en": "If you want, you can also... do you have your own vehicle, by the way?",
      "text_native": "अगर आप चाहें तो आप खुद की भी आपकी खुद की गाड़ी है वैसे?"
    },
    {
      "ucid": "34972178963865621",
      "idx": 44,
      "speaker": "customer",
      "start_s": 86.0,
      "end_s": 87.2,
      "text_en": "No no, we don't have a vehicle.",
      "text_native": "नहीं नहीं, हमारी गाड़ी तो नहीं है।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 45,
      "speaker": "agent",
      "start_s": 88.0,
      "end_s": 89.6,
      "text_en": "Okay sir, no issue. I will check that.",
      "text_native": "ठीक है सर जी, कोई इशू नहीं। मैं देख लूंगा वो।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 46,
      "speaker": "customer",
      "start_s": 89.6,
      "end_s": 91.2,
      "text_en": "We have our office in Ludhiana. The factory is in Ludhiana.",
      "text_native": "हमारा तो लुधियाना में ऑफिस है। फैक्ट्री लुधियाना में है।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 47,
      "speaker": "agent",
      "start_s": 91.2,
      "end_s": 93.8,
      "text_en": "Yes, okay. No, no, if you have any vehicle that... for transport.",
      "text_native": "हां ओके। नहीं नहीं आपका अगर कोई वेहिकल होगा जो ट्रांसपोर्ट के लिए।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 48,
      "speaker": "customer",
      "start_s": 93.8,
      "end_s": 95.8,
      "text_en": "Yes. No, no, no such company vehicle.",
      "text_native": "हां जी। नहीं नहीं, वेहिकल ऐसा कोई कंपनी का वेहिकल नहीं।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 49,
      "speaker": "agent",
      "start_s": 96.0,
      "end_s": 98.2,
      "text_en": "Okay sir, no issue. I will check this and let you know what it is.",
      "text_native": "ठीक है सर कोई इशू नहीं। मैं इसका देख के मैं आपको बता देता हूं क्या है।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 50,
      "speaker": "customer",
      "start_s": 98.4,
      "end_s": 99.0,
      "text_en": "Okay ji.",
      "text_native": "ठीक है जी।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 51,
      "speaker": "agent",
      "start_s": 99.0,
      "end_s": 100.0,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "34972178963865621",
      "idx": 52,
      "speaker": "customer",
      "start_s": 100.0,
      "end_s": 102.0,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "34972178963865621",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, you were registered on our platform, the call was regarding that. Do you have any requirement for this HR material?",
      "comment": "The agent did not ask for permission to speak, jumping directly into asking about requirements."
    },
    {
      "ucid": "34972178963865621",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a hook; instead of leading with a price or availability benefit, he immediately asked if the customer had a requirement."
    },
    {
      "ucid": "34972178963865621",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "How many tons would you like to take, if I",
      "comment": "The agent only attempted to ask about quantity (Q3), but did not probe for manufacturing details, applications, or current suppliers."
    },
    {
      "ucid": "34972178963865621",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any USPs; the conversation was purely transactional about the specific material requested."
    },
    {
      "ucid": "34972178963865621",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you need this in any width? 1250 or 1500?",
      "comment": "The agent successfully qualified the customer's inbound request, capturing grade, thickness, width, and location, and confirming stock for one item."
    },
    {
      "ucid": "34972178963865621",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I'll get its TC for you.",
      "comment": "The agent committed to a clear next step of sending the Test Certificate as requested by the customer."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}