Call 34972178963848691 2026-09-17 · Rohit Mishra · 1:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: Slight background noise on the customer's side, but the conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.52
confidence high · +0/−12
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask if it was a good time to speak, failing to gain permission.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and immediately asked for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent only asked about a current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
was there any requirement in MS right now?
Summary
The agent contacted the customer, confirmed their identity, and immediately asked if they had a requirement for MS or HR. The customer stated they had no current requirement, and the call ended without any discovery or establishing a next step.
Coaching
You skipped the opening and hook, jumping straight to asking for a requirement, which led to an immediate shutdown. Always ask for permission to speak and provide a reason for your call before asking for their business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask if it was a good time to speak, failing to gain permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and immediately asked for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only asked about a current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | was there any requirement in MS right now? The agent successfully asked if a current requirement existed. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended with "Okay, okay" and no next step was established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.684 | 9.3s | 4.3s | 49.4s | 2.4s | 271.0 | 0 | 7 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
हॅलो.
agent
1.9s
Hello.
हॅलो.
customer
2.4s
Hello.
हॅलो.
agent
3.0s
Hello.
हॅलो.
customer
3.8s
Yes?
हां जी?
agent
4.4s
Yes, hello. This is Rohit Mishra speaking from JSW One.
हां जी नमस्ते। रोहित मिश्रा बात कर रहा था JSW One से।
customer
7.2s
Yes?
हां जी?
agent
7.7s
Am I speaking with Mansarovar Enterprise?
ये मानसरोवर एंटरप्राइज से बात कर रहे हैं?
customer
9.4s
Yes, yes.
हां जी हां जी।
agent
10.3s
Yes. Anjum ji, was there any requirement in MS right now?
हां जी। अंजुम जी, कुछ MS में रिक्वायरमेंट था अभी?
customer
12.9s
Yes?
हां जी?
agent
13.6s
Is there any requirement in MS right now or in HR?
MS में कुछ रिक्वायरमेंट है अभी या HR में?
customer
16.2s
No sir, there is no requirement right now.
नहीं सर अभी कोई रिक्वायरमेंट नहीं है।
agent
18.1s
Okay, okay.
ठीक है ठीक है।