{
  "ucid": "34972178963848691",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 15:18:06",
  "end_time": "2026-09-17 15:19:09",
  "duration_sec": 63,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA14bd5887b5952b06f52763739516e270.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1551,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963848691__DIA14bd5887b5952b06f52763739516e270.mp3",
  "audio_bytes": 89640,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 29.88,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello.   (हॅलो.)\n[2s] CUSTOMER: Hello.   (हॅलो.)\n[3s] AGENT: Hello.   (हॅलो.)\n[4s] CUSTOMER: Yes?   (हां जी?)\n[4s] AGENT: Yes, hello. This is Rohit Mishra speaking from JSW One.   (हां जी नमस्ते। रोहित मिश्रा बात कर रहा था JSW One से।)\n[7s] CUSTOMER: Yes?   (हां जी?)\n[8s] AGENT: Am I speaking with Mansarovar Enterprise?   (ये मानसरोवर एंटरप्राइज से बात कर रहे हैं?)\n[9s] CUSTOMER: Yes, yes.   (हां जी हां जी।)\n[10s] AGENT: Yes. Anjum ji, was there any requirement in MS right now?   (हां जी। अंजुम जी, कुछ MS में रिक्वायरमेंट था अभी?)\n[13s] CUSTOMER: Yes?   (हां जी?)\n[14s] AGENT: Is there any requirement in MS right now or in HR?   (MS में कुछ रिक्वायरमेंट है अभी या HR में?)\n[16s] CUSTOMER: No sir, there is no requirement right now.   (नहीं सर अभी कोई रिक्वायरमेंट नहीं है।)\n[18s] AGENT: Okay, okay.   (ठीक है ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "clear: Slight background noise on the customer's side, but the conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the opening and hook, jumping straight to asking for a requirement, which led to an immediate shutdown. Always ask for permission to speak and provide a reason for your call before asking for their business.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted the customer, confirmed their identity, and immediately asked if they had a requirement for MS or HR. The customer stated they had no current requirement, and the call ended without any discovery or establishing a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask if it was a good time to speak, failing to gain permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent skipped the hook and immediately asked for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent only asked about a current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched as no discovery was done.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"was there any requirement in MS right now?\", \"comment\": \"The agent successfully asked if a current requirement existed.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with \\\"Okay, okay\\\" and no next step was established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the opening and hook, jumping straight to asking for a requirement, which led to an immediate shutdown. Always ask for permission to speak and provide a reason for your call before asking for their business.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted the customer, confirmed their identity, and immediately asked if they had a requirement for MS or HR. The customer stated they had no current requirement, and the call ended without any discovery or establishing a next step.\"}",
  "error": null,
  "latency_ms": 26726,
  "input_tokens": 2857,
  "output_tokens": 655,
  "created_at": "2026-09-25 12:02:34",
  "sentiment": "negative",
  "sentiment_score": -0.517,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 12,
  "lex_hits": 3,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.684,
  "agent_talk_sec": 9.3,
  "customer_talk_sec": 4.3,
  "dead_air_sec": 49.4,
  "longest_monologue_sec": 2.4,
  "agent_wpm": 271.0,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 7,
  "discovery_qs": 3,
  "words_agent": 42,
  "words_customer": 15,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178963848691",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.84,
      "end_s": 1.44,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "34972178963848691",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.86,
      "end_s": 2.26,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "34972178963848691",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.39,
      "end_s": 2.74,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "34972178963848691",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.0,
      "end_s": 3.4,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "34972178963848691",
      "idx": 4,
      "speaker": "customer",
      "start_s": 3.83,
      "end_s": 4.23,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "34972178963848691",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.4,
      "end_s": 6.8,
      "text_en": "Yes, hello. This is Rohit Mishra speaking from JSW One.",
      "text_native": "हां जी नमस्ते। रोहित मिश्रा बात कर रहा था JSW One से।"
    },
    {
      "ucid": "34972178963848691",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.24,
      "end_s": 7.64,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "34972178963848691",
      "idx": 7,
      "speaker": "agent",
      "start_s": 7.74,
      "end_s": 9.24,
      "text_en": "Am I speaking with Mansarovar Enterprise?",
      "text_native": "ये मानसरोवर एंटरप्राइज से बात कर रहे हैं?"
    },
    {
      "ucid": "34972178963848691",
      "idx": 8,
      "speaker": "customer",
      "start_s": 9.43,
      "end_s": 9.98,
      "text_en": "Yes, yes.",
      "text_native": "हां जी हां जी।"
    },
    {
      "ucid": "34972178963848691",
      "idx": 9,
      "speaker": "agent",
      "start_s": 10.3,
      "end_s": 12.5,
      "text_en": "Yes. Anjum ji, was there any requirement in MS right now?",
      "text_native": "हां जी। अंजुम जी, कुछ MS में रिक्वायरमेंट था अभी?"
    },
    {
      "ucid": "34972178963848691",
      "idx": 10,
      "speaker": "customer",
      "start_s": 12.94,
      "end_s": 13.34,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "34972178963848691",
      "idx": 11,
      "speaker": "agent",
      "start_s": 13.6,
      "end_s": 15.5,
      "text_en": "Is there any requirement in MS right now or in HR?",
      "text_native": "MS में कुछ रिक्वायरमेंट है अभी या HR में?"
    },
    {
      "ucid": "34972178963848691",
      "idx": 12,
      "speaker": "customer",
      "start_s": 16.2,
      "end_s": 17.8,
      "text_en": "No sir, there is no requirement right now.",
      "text_native": "नहीं सर अभी कोई रिक्वायरमेंट नहीं है।"
    },
    {
      "ucid": "34972178963848691",
      "idx": 13,
      "speaker": "agent",
      "start_s": 18.1,
      "end_s": 18.6,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178963848691",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask if it was a good time to speak, failing to gain permission."
    },
    {
      "ucid": "34972178963848691",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent skipped the hook and immediately asked for a requirement."
    },
    {
      "ucid": "34972178963848691",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent only asked about a current requirement."
    },
    {
      "ucid": "34972178963848691",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched as no discovery was done."
    },
    {
      "ucid": "34972178963848691",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "was there any requirement in MS right now?",
      "comment": "The agent successfully asked if a current requirement existed."
    },
    {
      "ucid": "34972178963848691",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with \"Okay, okay\" and no next step was established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}