Call 34972178963824691 2026-09-17 · Aditya Pandey · 1:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise from a call center on the agent's side, but the main conversation is mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Customer recalls a past interaction where JSW One was unable to supply cut-to-size sheets, only full coils.
4 · Sentiment
the CUSTOMER
+0.35
confidence high · +5/−4
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak or if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead referencing a past interaction which is not part of the supply-led script.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any discovery questions as the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any live requirement now, sir?
Summary
The agent re-engaged a customer who recalled a past service failure where JSW One could not provide cut-to-size sheets. The agent acknowledged this but did not try to resolve it, instead asking for a new requirement. The customer stated their project was finished and they had no current need, ending the call.
Coaching
When the customer raised the past service failure about cutting sheets, you should have addressed it directly before asking for a new requirement, for example: 'I understand, sir. Can I check if our cutting services can meet your needs now?'
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak or if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead referencing a past interaction which is not part of the supply-led script. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any discovery questions as the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and the call did not progress to the stage where a USP pitch was possible. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any live requirement now, sir? Agent successfully asked for a current requirement, which the customer confirmed they did not have. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The next step offered, "I will share my number with you," is passive and not a committed action like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.456 | 16.6s | 19.8s | 65.6s | 5.5s | 292.8 | 0 | 10 | 12 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello
हेलो
agent
2.5s
Hello, Atharva Overseas?
हेलो, अथर्व ओवरसीज?
customer
4.2s
Yes
हां
customer
5.3s
Hello
हेलो
agent
6.6s
Pravin?
प्रवीण?
customer
7.0s
Yes sir
हां सर
agent
7.4s
Am I speaking with Pravin ji, sir?
प्रवीण जी से बात कर रहे हो सर?
customer
8.9s
Yes
हां जी
agent
9.5s
Pravin ji, hello. I am Aditya Pandey calling from JSW One.
प्रवीण जी नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One से।
customer
12.1s
Yes.
हां जी।
agent
12.7s
Pravin ji, you had registered on our platform and you had also given a requirement to my colleague Kuldeep, but nothing could happen at that time. Do you have anything right now?
प्रवीण जी आपने हमारे प्लेटफार्म में रजिस्टर किया था और आपने एक रिक्वायरमेंट भी दी थी मेरे कलीग कुलदीप को पर कुछ हो नहीं पाया था उस टाइम पे। कुछ है अभी आपको फिलहाल?
customer
18.2s
After that, I have already bought a lot of material, but the issue at that time was that for my different tin sheet sites, it was refused from your end that you won't be able to send it after cutting.
वो तो उसके बाद तो मैं बहुत सारा माल ले चुका लेकिन उस टाइम का इशू ये था कि जो मेरी अलग-अलग साइट थी टिन शीट की, वो आपके यहां से मना किया गया था कि हम वो कटवा के नहीं भेज पाएंगे।
agent
26.1s
Okay.
अच्छा।
customer
26.8s
Yes, they had said that we will give you the entire coil, you will have to get it cut at your end.
हां, उन्होंने कहा था कि हम आपको पूरी कॉइल ही देंगे, वो आपके एंड पे आपको कटवानी पड़ेगी।
agent
31.2s
Hmm.
हम्म।
agent
33.5s
Do you have any live requirement now, sir?
अभी कुछ है सर लाइव में रिक्वायरमेंट?
customer
35.4s
No no boss, it's over now, my work itself is completed.
नहीं नहीं बॉस, अब तो खत्म हो गया, मेरा तो काम ही कंप्लीट हो गया।
agent
38.0s
Okay okay. No other requirement right now, sir?
ओके ओके। कोई दूसरा रिक्वायरमेंट नहीं है सर अभी?
customer
40.0s
No, if there is any requirement in the future then...
नहीं, आगे कोई रिक्वायरमेंट रहेगा तो...
customer
41.9s
Yes yes, I will tell you, boss.
हां हां, मैं बताऊंगा बॉस आपको।
agent
43.5s
Okay sir, I will share my number with you.
ठीक है सर, मैं आपको शेयर कर देता हूं अपना नंबर।
customer
45.4s
Yes.
हां जी।