{
  "ucid": "34972178963824691",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 15:14:06",
  "end_time": "2026-09-17 15:15:48",
  "duration_sec": 102,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA697f30044a4e3533217245226c2642e3.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1556,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963824691__DIA697f30044a4e3533217245226c2642e3.mp3",
  "audio_bytes": 218376,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 72.792,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello, Atharva Overseas?   (हेलो, अथर्व ओवरसीज?)\n[4s] CUSTOMER: Yes   (हां)\n[5s] CUSTOMER: Hello   (हेलो)\n[7s] AGENT: Pravin?   (प्रवीण?)\n[7s] CUSTOMER: Yes sir   (हां सर)\n[7s] AGENT: Am I speaking with Pravin ji, sir?   (प्रवीण जी से बात कर रहे हो सर?)\n[9s] CUSTOMER: Yes   (हां जी)\n[10s] AGENT: Pravin ji, hello. I am Aditya Pandey calling from JSW One.   (प्रवीण जी नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One से।)\n[12s] CUSTOMER: Yes.   (हां जी।)\n[13s] AGENT: Pravin ji, you had registered on our platform and you had also given a requirement to my colleague Kuldeep, but nothing could happen at that time. Do you have anything right now?   (प्रवीण जी आपने हमारे प्लेटफार्म में रजिस्टर किया था और आपने एक रिक्वायरमेंट भी दी थी मेरे कलीग कुलदीप को पर कुछ हो नहीं पाया था उस टाइम पे। कुछ है अभी आपको फिलहाल?)\n[18s] CUSTOMER: After that, I have already bought a lot of material, but the issue at that time was that for my different tin sheet sites, it was refused from your end that you won't be able to send it after cutting.   (वो तो उसके बाद तो मैं बहुत सारा माल ले चुका लेकिन उस टाइम का इशू ये था कि जो मेरी अलग-अलग साइट थी टिन शीट की, वो आपके यहां से मना किया गया था कि हम वो कटवा के नहीं भेज पाएंगे।)\n[26s] AGENT: Okay.   (अच्छा।)\n[27s] CUSTOMER: Yes, they had said that we will give you the entire coil, you will have to get it cut at your end.   (हां, उन्होंने कहा था कि हम आपको पूरी कॉइल ही देंगे, वो आपके एंड पे आपको कटवानी पड़ेगी।)\n[31s] AGENT: Hmm.   (हम्म।)\n[34s] AGENT: Do you have any live requirement now, sir?   (अभी कुछ है सर लाइव में रिक्वायरमेंट?)\n[35s] CUSTOMER: No no boss, it's over now, my work itself is completed.   (नहीं नहीं बॉस, अब तो खत्म हो गया, मेरा तो काम ही कंप्लीट हो गया।)\n[38s] AGENT: Okay okay. No other requirement right now, sir?   (ओके ओके। कोई दूसरा रिक्वायरमेंट नहीं है सर अभी?)\n[40s] CUSTOMER: No, if there is any requirement in the future then...   (नहीं, आगे कोई रिक्वायरमेंट रहेगा तो...)\n[42s] CUSTOMER: Yes yes, I will tell you, boss.   (हां हां, मैं बताऊंगा बॉस आपको।)\n[44s] AGENT: Okay sir, I will share my number with you.   (ठीक है सर, मैं आपको शेयर कर देता हूं अपना नंबर।)\n[45s] CUSTOMER: Yes.   (हां जी।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 22,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise from a call center on the agent's side, but the main conversation is mostly clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "22 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When the customer raised the past service failure about cutting sheets, you should have addressed it directly before asking for a new requirement, for example: 'I understand, sir. Can I check if our cutting services can meet your needs now?'",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer recalls a past interaction where JSW One was unable to supply cut-to-size sheets, only full coils.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent re-engaged a customer who recalled a past service failure where JSW One could not provide cut-to-size sheets. The agent acknowledged this but did not try to resolve it, instead asking for a new requirement. The customer stated their project was finished and they had no current need, ending the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak or if it was a good time to talk.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead referencing a past interaction which is not part of the supply-led script.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any discovery questions as the customer stated they had no current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, and the call did not progress to the stage where a USP pitch was possible.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any live requirement now, sir?\", \"comment\": \"Agent successfully asked for a current requirement, which the customer confirmed they did not have.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The next step offered, \\\"I will share my number with you,\\\" is passive and not a committed action like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When the customer raised the past service failure about cutting sheets, you should have addressed it directly before asking for a new requirement, for example: 'I understand, sir. Can I check if our cutting services can meet your needs now?'\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer recalls a past interaction where JSW One was unable to supply cut-to-size sheets, only full coils.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent re-engaged a customer who recalled a past service failure where JSW One could not provide cut-to-size sheets. The agent acknowledged this but did not try to resolve it, instead asking for a new requirement. The customer stated their project was finished and they had no current need, ending the call.\"}",
  "error": null,
  "latency_ms": 48097,
  "input_tokens": 3242,
  "output_tokens": 750,
  "created_at": "2026-09-25 12:02:59",
  "sentiment": "positive",
  "sentiment_score": 0.346,
  "sentiment_confidence": "high",
  "pos": 5,
  "neg": 4,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.456,
  "agent_talk_sec": 16.6,
  "customer_talk_sec": 19.8,
  "dead_air_sec": 65.6,
  "longest_monologue_sec": 5.5,
  "agent_wpm": 292.8,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 12,
  "discovery_qs": 6,
  "words_agent": 81,
  "words_customer": 98,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178963824691",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.38,
      "end_s": 1.81,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "34972178963824691",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.5,
      "end_s": 3.81,
      "text_en": "Hello, Atharva Overseas?",
      "text_native": "हेलो, अथर्व ओवरसीज?"
    },
    {
      "ucid": "34972178963824691",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.18,
      "end_s": 4.48,
      "text_en": "Yes",
      "text_native": "हां"
    },
    {
      "ucid": "34972178963824691",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.3,
      "end_s": 6.6,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "34972178963824691",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.6,
      "end_s": 6.98,
      "text_en": "Pravin?",
      "text_native": "प्रवीण?"
    },
    {
      "ucid": "34972178963824691",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.4,
      "text_en": "Yes sir",
      "text_native": "हां सर"
    },
    {
      "ucid": "34972178963824691",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.4,
      "end_s": 8.5,
      "text_en": "Am I speaking with Pravin ji, sir?",
      "text_native": "प्रवीण जी से बात कर रहे हो सर?"
    },
    {
      "ucid": "34972178963824691",
      "idx": 7,
      "speaker": "customer",
      "start_s": 8.9,
      "end_s": 9.3,
      "text_en": "Yes",
      "text_native": "हां जी"
    },
    {
      "ucid": "34972178963824691",
      "idx": 8,
      "speaker": "agent",
      "start_s": 9.5,
      "end_s": 11.7,
      "text_en": "Pravin ji, hello. I am Aditya Pandey calling from JSW One.",
      "text_native": "प्रवीण जी नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One से।"
    },
    {
      "ucid": "34972178963824691",
      "idx": 9,
      "speaker": "customer",
      "start_s": 12.1,
      "end_s": 12.5,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "34972178963824691",
      "idx": 10,
      "speaker": "agent",
      "start_s": 12.7,
      "end_s": 18.2,
      "text_en": "Pravin ji, you had registered on our platform and you had also given a requirement to my colleague Kuldeep, but nothing could happen at that time. Do you have anything right now?",
      "text_native": "प्रवीण जी आपने हमारे प्लेटफार्म में रजिस्टर किया था और आपने एक रिक्वायरमेंट भी दी थी मेरे कलीग कुलदीप को पर कुछ हो नहीं पाया था उस टाइम पे। कुछ है अभी आपको फिलहाल?"
    },
    {
      "ucid": "34972178963824691",
      "idx": 11,
      "speaker": "customer",
      "start_s": 18.2,
      "end_s": 25.5,
      "text_en": "After that, I have already bought a lot of material, but the issue at that time was that for my different tin sheet sites, it was refused from your end that you won't be able to send it after cutting.",
      "text_native": "वो तो उसके बाद तो मैं बहुत सारा माल ले चुका लेकिन उस टाइम का इशू ये था कि जो मेरी अलग-अलग साइट थी टिन शीट की, वो आपके यहां से मना किया गया था कि हम वो कटवा के नहीं भेज पाएंगे।"
    },
    {
      "ucid": "34972178963824691",
      "idx": 12,
      "speaker": "agent",
      "start_s": 26.1,
      "end_s": 26.5,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "34972178963824691",
      "idx": 13,
      "speaker": "customer",
      "start_s": 26.8,
      "end_s": 30.5,
      "text_en": "Yes, they had said that we will give you the entire coil, you will have to get it cut at your end.",
      "text_native": "हां, उन्होंने कहा था कि हम आपको पूरी कॉइल ही देंगे, वो आपके एंड पे आपको कटवानी पड़ेगी।"
    },
    {
      "ucid": "34972178963824691",
      "idx": 14,
      "speaker": "agent",
      "start_s": 31.2,
      "end_s": 31.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "34972178963824691",
      "idx": 15,
      "speaker": "agent",
      "start_s": 33.5,
      "end_s": 35.1,
      "text_en": "Do you have any live requirement now, sir?",
      "text_native": "अभी कुछ है सर लाइव में रिक्वायरमेंट?"
    },
    {
      "ucid": "34972178963824691",
      "idx": 16,
      "speaker": "customer",
      "start_s": 35.4,
      "end_s": 37.9,
      "text_en": "No no boss, it's over now, my work itself is completed.",
      "text_native": "नहीं नहीं बॉस, अब तो खत्म हो गया, मेरा तो काम ही कंप्लीट हो गया।"
    },
    {
      "ucid": "34972178963824691",
      "idx": 17,
      "speaker": "agent",
      "start_s": 38.0,
      "end_s": 39.9,
      "text_en": "Okay okay. No other requirement right now, sir?",
      "text_native": "ओके ओके। कोई दूसरा रिक्वायरमेंट नहीं है सर अभी?"
    },
    {
      "ucid": "34972178963824691",
      "idx": 18,
      "speaker": "customer",
      "start_s": 40.0,
      "end_s": 41.5,
      "text_en": "No, if there is any requirement in the future then...",
      "text_native": "नहीं, आगे कोई रिक्वायरमेंट रहेगा तो..."
    },
    {
      "ucid": "34972178963824691",
      "idx": 19,
      "speaker": "customer",
      "start_s": 41.9,
      "end_s": 43.1,
      "text_en": "Yes yes, I will tell you, boss.",
      "text_native": "हां हां, मैं बताऊंगा बॉस आपको।"
    },
    {
      "ucid": "34972178963824691",
      "idx": 20,
      "speaker": "agent",
      "start_s": 43.5,
      "end_s": 45.4,
      "text_en": "Okay sir, I will share my number with you.",
      "text_native": "ठीक है सर, मैं आपको शेयर कर देता हूं अपना नंबर।"
    },
    {
      "ucid": "34972178963824691",
      "idx": 21,
      "speaker": "customer",
      "start_s": 45.4,
      "end_s": 45.8,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178963824691",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak or if it was a good time to talk."
    },
    {
      "ucid": "34972178963824691",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead referencing a past interaction which is not part of the supply-led script."
    },
    {
      "ucid": "34972178963824691",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not ask any discovery questions as the customer stated they had no current requirement."
    },
    {
      "ucid": "34972178963824691",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, and the call did not progress to the stage where a USP pitch was possible."
    },
    {
      "ucid": "34972178963824691",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any live requirement now, sir?",
      "comment": "Agent successfully asked for a current requirement, which the customer confirmed they did not have."
    },
    {
      "ucid": "34972178963824691",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The next step offered, \"I will share my number with you,\" is passive and not a committed action like a quote or a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}