34972178963797711 · Call

Call 34972178963797711 2026-09-17 · dhruv · 0:51

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	Call_back_later	full conversation 8 turns, clean transcript (0% inaudible)	Marathi	8	supply_led (campaign_name:medium)

Audio: clear: Some background noise is present on the customer's side but it does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.07

confidence high · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) The call ended before the agent could deliver a hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The call ended before any discovery questions could be asked.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify The call ended before the agent could ask about current requirements.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

did well

Opener & permission

Sir, hello, I am calling from JSW One, sir.

Summary

The agent introduced themself and JSW One to 'Maurya Engineering'. The customer stated they were in a meeting with other customers and would call back. The agent agreed and the call ended without any further discussion.

Coaching

When a customer is busy and asks to call back, acknowledge their request but always try to schedule a specific time for the follow-up to maintain control of the conversation.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	Sir, hello, I am calling from JSW One, sir. Agent introduced themself and the company, and when the customer said they were busy, the agent respectfully agreed to end the call.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The call ended before the agent could deliver a hook.
SL3 Discovery (6 Qs)	2	fail	0	0.0	The call ended before any discovery questions could be asked.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No discovery was done, so no USPs were pitched.
SL5 Qualify	2	fail	–	0.0	The call ended before the agent could ask about current requirements.
SL6 Closure with next step	1	fail	–	0.0	CUSTOMER: I will call. AGENT: Okay, okay, okay. Will do, will do. The agent did not secure a specific callback time, instead accepting the customer's vague promise to call back.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.446	4.5s	5.6s	40.9s	1.9s	too short	0	4	4	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.6s

Hello

हॅलो

agent

1.6s

Hello

हॅलो

customer

2.6s

Yes

हा

agent

3.6s

Maurya Engineering?

मौर्य इंजिनिअरिंग?

customer

4.8s

Yes, speaking.

हा बोलतोय.

agent

5.6s

Sir, hello, I am calling from JSW One, sir.

सर नमस्कार, JSW One मधून बोलतोय सर.

customer

7.6s

Yes sir, can you wait for a couple of minutes, sir? I am in a meeting. I have customers in front of me. I will call.

हा सर, एक दोन मिनिटं थांबाल का सर? मी मीटिंगमध्ये आहे. समोर कस्टमर आहेत माझे. मी करतो कॉल.

agent

12.0s

Okay, okay, okay. Will do, will do.

ओके, ओके, ओके. चालेल, चालेल.