{
  "ucid": "34972178963797711",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 15:09:37",
  "end_time": "2026-09-17 15:10:28",
  "duration_sec": 51,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Call_back_later",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9889ca2fa923ce9161bdbae3441e190a.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1559,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963797711__DIA9889ca2fa923ce9161bdbae3441e190a.mp3",
  "audio_bytes": 46656,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 15.552,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[2s] AGENT: Hello   (हॅलो)\n[3s] CUSTOMER: Yes   (हा)\n[4s] AGENT: Maurya Engineering?   (मौर्य इंजिनिअरिंग?)\n[5s] CUSTOMER: Yes, speaking.   (हा बोलतोय.)\n[6s] AGENT: Sir, hello, I am calling from JSW One, sir.   (सर नमस्कार, JSW One मधून बोलतोय सर.)\n[8s] CUSTOMER: Yes sir, can you wait for a couple of minutes, sir? I am in a meeting. I have customers in front of me. I will call.   (हा सर, एक दोन मिनिटं थांबाल का सर? मी मीटिंगमध्ये आहे. समोर कस्टमर आहेत माझे. मी करतो कॉल.)\n[12s] AGENT: Okay, okay, okay. Will do, will do.   (ओके, ओके, ओके. चालेल, चालेल.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the customer's side but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer is busy and asks to call back, acknowledge their request but always try to schedule a specific time for the follow-up to maintain control of the conversation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself and JSW One to 'Maurya Engineering'. The customer stated they were in a meeting with other customers and would call back. The agent agreed and the call ended without any further discussion.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, hello, I am calling from JSW One, sir.\", \"comment\": \"Agent introduced themself and the company, and when the customer said they were busy, the agent respectfully agreed to end the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver a hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, so no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could ask about current requirements.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: I will call. AGENT: Okay, okay, okay. Will do, will do.\", \"comment\": \"The agent did not secure a specific callback time, instead accepting the customer's vague promise to call back.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer is busy and asks to call back, acknowledge their request but always try to schedule a specific time for the follow-up to maintain control of the conversation.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself and JSW One to 'Maurya Engineering'. The customer stated they were in a meeting with other customers and would call back. The agent agreed and the call ended without any further discussion.\"}",
  "error": null,
  "latency_ms": 17182,
  "input_tokens": 2767,
  "output_tokens": 678,
  "created_at": "2026-09-25 12:02:33",
  "sentiment": "neutral",
  "sentiment_score": 0.07,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.446,
  "agent_talk_sec": 4.5,
  "customer_talk_sec": 5.6,
  "dead_air_sec": 40.9,
  "longest_monologue_sec": 1.9,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 1,
  "words_agent": 19,
  "words_customer": 30,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178963797711",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.57,
      "end_s": 1.01,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "34972178963797711",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.6,
      "end_s": 2.03,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "34972178963797711",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.56,
      "end_s": 2.8,
      "text_en": "Yes",
      "text_native": "हा"
    },
    {
      "ucid": "34972178963797711",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.58,
      "end_s": 4.5,
      "text_en": "Maurya Engineering?",
      "text_native": "मौर्य इंजिनिअरिंग?"
    },
    {
      "ucid": "34972178963797711",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.82,
      "end_s": 5.32,
      "text_en": "Yes, speaking.",
      "text_native": "हा बोलतोय."
    },
    {
      "ucid": "34972178963797711",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.58,
      "end_s": 7.48,
      "text_en": "Sir, hello, I am calling from JSW One, sir.",
      "text_native": "सर नमस्कार, JSW One मधून बोलतोय सर."
    },
    {
      "ucid": "34972178963797711",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.62,
      "end_s": 12.0,
      "text_en": "Yes sir, can you wait for a couple of minutes, sir? I am in a meeting. I have customers in front of me. I will call.",
      "text_native": "हा सर, एक दोन मिनिटं थांबाल का सर? मी मीटिंगमध्ये आहे. समोर कस्टमर आहेत माझे. मी करतो कॉल."
    },
    {
      "ucid": "34972178963797711",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.0,
      "end_s": 13.24,
      "text_en": "Okay, okay, okay. Will do, will do.",
      "text_native": "ओके, ओके, ओके. चालेल, चालेल."
    }
  ],
  "steps": [
    {
      "ucid": "34972178963797711",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, hello, I am calling from JSW One, sir.",
      "comment": "Agent introduced themself and the company, and when the customer said they were busy, the agent respectfully agreed to end the call."
    },
    {
      "ucid": "34972178963797711",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could deliver a hook."
    },
    {
      "ucid": "34972178963797711",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "34972178963797711",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, so no USPs were pitched."
    },
    {
      "ucid": "34972178963797711",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could ask about current requirements."
    },
    {
      "ucid": "34972178963797711",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: I will call. AGENT: Okay, okay, okay. Will do, will do.",
      "comment": "The agent did not secure a specific callback time, instead accepting the customer's vague promise to call back."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}