{
  "ucid": "34972178963796171",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 15:09:21",
  "end_time": "2026-09-17 15:10:06",
  "duration_sec": 45,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5fee68cbcfd1f34414686c6769c9c729.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1561,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963796171__DIA5fee68cbcfd1f34414686c6769c9c729.mp3",
  "audio_bytes": 62640,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 20.88,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Hello.\n[3s] AGENT: Hello.\n[4s] AGENT: Hello, uh, sir. Hello. Karthikeyan this side from JSW One.\n[7s] CUSTOMER: Hello.\n[8s] AGENT: Hello, sir, can you hear me?   (Hello, sir, awaaz aa rahi hai?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "clear: The beginning of the call has multiple 'hello' exchanges as the speakers establish a connection.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Remember to always ask for permission to speak ('is this a good time?') as a standard part of your opening, even on difficult calls.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The call was extremely short and appeared to suffer from a poor connection. The agent introduced himself and JSW One, but no business conversation could take place. The call ended after the agent tried to confirm if the customer could hear him.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent introduced himself and the company but did not ask for permission to speak before the call failed due to connection issues.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended due to connection issues before a hook could be delivered.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery was attempted as the call did not progress past the introduction.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not reach the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not reach the qualification stage.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without any closure or next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Remember to always ask for permission to speak ('is this a good time?') as a standard part of your opening, even on difficult calls.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The call was extremely short and appeared to suffer from a poor connection. The agent introduced himself and JSW One, but no business conversation could take place. The call ended after the agent tried to confirm if the customer could hear him.\"}",
  "error": null,
  "latency_ms": 34850,
  "input_tokens": 2642,
  "output_tokens": 628,
  "created_at": "2026-09-25 12:03:07",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.763,
  "agent_talk_sec": 5.8,
  "customer_talk_sec": 1.8,
  "dead_air_sec": 37.4,
  "longest_monologue_sec": 3.6,
  "agent_wpm": 186.2,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 3,
  "discovery_qs": 1,
  "words_agent": 18,
  "words_customer": 3,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "34972178963796171",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.43,
      "end_s": 1.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178963796171",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.29,
      "end_s": 1.8,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178963796171",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.1,
      "end_s": 2.6,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178963796171",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.9,
      "end_s": 3.4,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178963796171",
      "idx": 4,
      "speaker": "agent",
      "start_s": 3.7,
      "end_s": 6.8,
      "text_en": "Hello, uh, sir. Hello. Karthikeyan this side from JSW One.",
      "text_native": "Hello, uh, sir. Hello. Karthikeyan this side from JSW One."
    },
    {
      "ucid": "34972178963796171",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.1,
      "end_s": 7.8,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178963796171",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.1,
      "end_s": 9.8,
      "text_en": "Hello, sir, can you hear me?",
      "text_native": "Hello, sir, awaaz aa rahi hai?"
    }
  ],
  "steps": [
    {
      "ucid": "34972178963796171",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent introduced himself and the company but did not ask for permission to speak before the call failed due to connection issues."
    },
    {
      "ucid": "34972178963796171",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended due to connection issues before a hook could be delivered."
    },
    {
      "ucid": "34972178963796171",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery was attempted as the call did not progress past the introduction."
    },
    {
      "ucid": "34972178963796171",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not reach the pitch stage."
    },
    {
      "ucid": "34972178963796171",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not reach the qualification stage."
    },
    {
      "ucid": "34972178963796171",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without any closure or next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}