Call 34972178963792331 2026-09-17 · Aditya Pandey · 0:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the agent's side, but the main conversation is audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.74
confidence high · +8/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead asking directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions after the customer stated they had no current need.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement, sir, in steel? GP, etc.?
Summary
The agent contacted a registered lead to ask about steel requirements. The customer stated they had no requirement at present. The agent accepted this and ended the call without attempting discovery or scheduling a concrete next step.
Coaching
When a customer says they have no current requirement, pivot to discovery questions about their business for future needs and always close by scheduling a specific follow-up call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead asking directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions after the customer stated they had no current need. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any products or USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement, sir, in steel? GP, etc.? The agent successfully asked if a current requirement existed. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent closed with a passive 'let me know' instead of securing a specific callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.702 | 9.2s | 3.9s | 42.9s | 3.9s | 313.0 | 0 | 4 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
हॅलो.
customer
1.4s
Hello, is this from Reliable?
हॅलो, रिलायबल से ही है?
agent
2.6s
Sir, hello, I am Rakshit Pandey speaking from JSW.
सर नमस्ते, मैं रक्षित पांडे बात कर रहा हूं JSW से।
customer
5.2s
Yes, yes.
हां जी, हां जी।
agent
5.9s
Sir, you were registered on our platform, that's why I called. Do you have any requirement, sir, in steel? GP, etc.?
सर जी, हमारे प्लॅटफॉर्म में रजिस्टर थे इसलिए कॉल किया था। कुछ रिक्वायरमेंट थी सर स्टील में? जीपी वगेरा?
customer
10.2s
Right now, at present, there is none.
अभी at present तो कोई नहीं है।
agent
12.2s
No issue, sir. If there is anything in the future, please let me know.
कोई इशू नहीं सर। अगर फ्यूचर में कुछ रहा तो बताइएगा।
customer
14.8s
Definitely.
agent
15.8s
Okay, thank you sir.