{
  "ucid": "34972178963792331",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 15:08:43",
  "end_time": "2026-09-17 15:09:39",
  "duration_sec": 56,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAef19873ec9f33a54c67d0a292c6cc274.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1562,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963792331__DIAef19873ec9f33a54c67d0a292c6cc274.mp3",
  "audio_bytes": 90720,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 30.24,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[1s] CUSTOMER: Hello, is this from Reliable?   (हॅलो, रिलायबल से ही है?)\n[3s] AGENT: Sir, hello, I am Rakshit Pandey speaking from JSW.   (सर नमस्ते, मैं रक्षित पांडे बात कर रहा हूं JSW से।)\n[5s] CUSTOMER: Yes, yes.   (हां जी, हां जी।)\n[6s] AGENT: Sir, you were registered on our platform, that's why I called. Do you have any requirement, sir, in steel? GP, etc.?   (सर जी, हमारे प्लॅटफॉर्म में रजिस्टर थे इसलिए कॉल किया था। कुछ रिक्वायरमेंट थी सर स्टील में? जीपी वगेरा?)\n[10s] CUSTOMER: Right now, at present, there is none.   (अभी at present तो कोई नहीं है।)\n[12s] AGENT: No issue, sir. If there is anything in the future, please let me know.   (कोई इशू नहीं सर। अगर फ्यूचर में कुछ रहा तो बताइएगा।)\n[15s] CUSTOMER: Definitely.\n[16s] AGENT: Okay, thank you sir.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and chatter on the agent's side, but the main conversation is audible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, pivot to discovery questions about their business for future needs and always close by scheduling a specific follow-up call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a registered lead to ask about steel requirements. The customer stated they had no requirement at present. The agent accepted this and ended the call without attempting discovery or scheduling a concrete next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead asking directly for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any discovery questions after the customer stated they had no current need.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any products or USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement, sir, in steel? GP, etc.?\", \"comment\": \"The agent successfully asked if a current requirement existed.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent closed with a passive 'let me know' instead of securing a specific callback date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, pivot to discovery questions about their business for future needs and always close by scheduling a specific follow-up call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a registered lead to ask about steel requirements. The customer stated they had no requirement at present. The agent accepted this and ended the call without attempting discovery or scheduling a concrete next step.\"}",
  "error": null,
  "latency_ms": 24727,
  "input_tokens": 2808,
  "output_tokens": 655,
  "created_at": "2026-09-25 12:02:58",
  "sentiment": "positive",
  "sentiment_score": 0.74,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.702,
  "agent_talk_sec": 9.2,
  "customer_talk_sec": 3.9,
  "dead_air_sec": 42.9,
  "longest_monologue_sec": 3.9,
  "agent_wpm": 313.0,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 48,
  "words_customer": 16,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178963792331",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.31,
      "end_s": 0.81,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "34972178963792331",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.38,
      "end_s": 2.3,
      "text_en": "Hello, is this from Reliable?",
      "text_native": "हॅलो, रिलायबल से ही है?"
    },
    {
      "ucid": "34972178963792331",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.6,
      "end_s": 4.86,
      "text_en": "Sir, hello, I am Rakshit Pandey speaking from JSW.",
      "text_native": "सर नमस्ते, मैं रक्षित पांडे बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "34972178963792331",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.23,
      "end_s": 5.65,
      "text_en": "Yes, yes.",
      "text_native": "हां जी, हां जी।"
    },
    {
      "ucid": "34972178963792331",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.9,
      "end_s": 9.84,
      "text_en": "Sir, you were registered on our platform, that's why I called. Do you have any requirement, sir, in steel? GP, etc.?",
      "text_native": "सर जी, हमारे प्लॅटफॉर्म में रजिस्टर थे इसलिए कॉल किया था। कुछ रिक्वायरमेंट थी सर स्टील में? जीपी वगेरा?"
    },
    {
      "ucid": "34972178963792331",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.2,
      "end_s": 11.8,
      "text_en": "Right now, at present, there is none.",
      "text_native": "अभी at present तो कोई नहीं है।"
    },
    {
      "ucid": "34972178963792331",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.21,
      "end_s": 14.5,
      "text_en": "No issue, sir. If there is anything in the future, please let me know.",
      "text_native": "कोई इशू नहीं सर। अगर फ्यूचर में कुछ रहा तो बताइएगा।"
    },
    {
      "ucid": "34972178963792331",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.8,
      "end_s": 15.28,
      "text_en": "Definitely.",
      "text_native": "Definitely."
    },
    {
      "ucid": "34972178963792331",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 16.54,
      "text_en": "Okay, thank you sir.",
      "text_native": "Okay, thank you sir."
    }
  ],
  "steps": [
    {
      "ucid": "34972178963792331",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "34972178963792331",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead asking directly for a requirement."
    },
    {
      "ucid": "34972178963792331",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any discovery questions after the customer stated they had no current need."
    },
    {
      "ucid": "34972178963792331",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any products or USPs could be pitched."
    },
    {
      "ucid": "34972178963792331",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement, sir, in steel? GP, etc.?",
      "comment": "The agent successfully asked if a current requirement existed."
    },
    {
      "ucid": "34972178963792331",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent closed with a passive 'let me know' instead of securing a specific callback date."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}