Call 34972178963730291 2026-09-17 · sudeeps · 1:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Marathi | 16 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +1/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent stated the reason for the call but was interrupted by the customer before he could deliver a supply or price hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions after the customer stated they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The customer volunteered that they have no requirement, but the agent did not ask to qualify them, which is the required action.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Omkar sir, greetings. Sudeep speaking from JSW One MSME.
Summary
The agent introduced himself and JSW One. The customer immediately stated that he had spoken with JSW the previous day and currently has no requirement for steel. The agent accepted this and ended the call without attempting any discovery or setting a future follow-up.
Coaching
When a customer says they have no current requirement, acknowledge it, but still attempt to ask one or two discovery questions to understand their business for future follow-up.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Omkar sir, greetings. Sudeep speaking from JSW One MSME. The agent successfully greeted the customer, used their name, and identified the company before being cut off. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent stated the reason for the call but was interrupted by the customer before he could deliver a supply or price hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions after the customer stated they had no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, so no relevant USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | I don't have a requirement for steel currently. The customer volunteered that they have no requirement, but the agent did not ask to qualify them, which is the required action. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Correct, okay, understood sir. Will do. Okay, thank you. The agent ended the call without setting a specific, committed next step for a future callback or quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.497 | 14.4s | 14.6s | 44.0s | 4.0s | 195.8 | 0 | 8 | 8 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.5s
Hello.
हॅलो.
agent
3.3s
Is Omkar speaking from Lakshya MEP Solution?
ओमकार बोलताय का लक्ष्या एम ई पी सोल्युशन?
customer
6.2s
Yes.
हा.
agent
7.0s
Omkar sir, greetings. Sudeep speaking from JSW One MSME.
ओमकार सर नमस्कार, सुदीप बोलतोय जे एस डब्ल्यू वन एम एस एम ई मधनं.
customer
10.4s
Okay.
ओके.
agent
11.1s
Your company was registered on our portal, I had called regarding your steel purchase, sir.
की तुमची कंपनी रजिस्टर्ड झाली होती पोर्टलवर आमच्या, तुमच्या स्टील पर्चेस संदर्भात फोन केला होता सर.
customer
15.3s
Uh, I had a conversation just yesterday. That is, the JSW requirement came.
अ माझं कालच बोलणं झालेलं होतं. ते म्हणजे जे एस डब्ल्यू रिक्वायरमेंट आली.
agent
21.0s
Uh huh huh, okay.
अं हं हं, ओके.
customer
23.7s
Hello.
हॅलो.
agent
24.5s
Hello.
हॅलो.
customer
25.1s
Yes, speak.
हा बोला.
agent
25.9s
Hello.
हॅलो.
customer
27.1s
I said the same thing then as well, I don't have a requirement for steel currently. If there is anything in the future, then I will contact you.
तेव्हा पण तेच सांगितलं, मला आता करंटली ना रिक्वायरमेंट नाहीये स्टीलची. जर काय असेल इन फ्युचर तर मग मी तुम्हाला कॉन्टॅक्ट करतो.
agent
33.2s
Correct, okay, understood sir. Will do. Okay, thank you.
बरोबर, ठीक आहे, समजलं सर. चालेल. ओके, थँक्यू.
customer
36.0s
Okay, alright.
ओके, ठीक आहे.
agent
37.5s
Yes.
हा.