{ "ucid": "34972178963730291", "call_date": "2026-09-17", "start_time": "2026-09-17 14:58:22", "end_time": "2026-09-17 14:59:35", "duration_sec": 73, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA597fb81b4ca38744426fbde987616557.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1564, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963730291__DIA597fb81b4ca38744426fbde987616557.mp3", "audio_bytes": 153144, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 51.048, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[2s] CUSTOMER: Hello. (हॅलो.)\n[3s] AGENT: Is Omkar speaking from Lakshya MEP Solution? (ओमकार बोलताय का लक्ष्या एम ई पी सोल्युशन?)\n[6s] CUSTOMER: Yes. (हा.)\n[7s] AGENT: Omkar sir, greetings. Sudeep speaking from JSW One MSME. (ओमकार सर नमस्कार, सुदीप बोलतोय जे एस डब्ल्यू वन एम एस एम ई मधनं.)\n[10s] CUSTOMER: Okay. (ओके.)\n[11s] AGENT: Your company was registered on our portal, I had called regarding your steel purchase, sir. (की तुमची कंपनी रजिस्टर्ड झाली होती पोर्टलवर आमच्या, तुमच्या स्टील पर्चेस संदर्भात फोन केला होता सर.)\n[15s] CUSTOMER: Uh, I had a conversation just yesterday. That is, the JSW requirement came. (अ माझं कालच बोलणं झालेलं होतं. ते म्हणजे जे एस डब्ल्यू रिक्वायरमेंट आली.)\n[21s] AGENT: Uh huh huh, okay. (अं हं हं, ओके.)\n[24s] CUSTOMER: Hello. (हॅलो.)\n[24s] AGENT: Hello. (हॅलो.)\n[25s] CUSTOMER: Yes, speak. (हा बोला.)\n[26s] AGENT: Hello. (हॅलो.)\n[27s] CUSTOMER: I said the same thing then as well, I don't have a requirement for steel currently. If there is anything in the future, then I will contact you. (तेव्हा पण तेच सांगितलं, मला आता करंटली ना रिक्वायरमेंट नाहीये स्टीलची. जर काय असेल इन फ्युचर तर मग मी तुम्हाला कॉन्टॅक्ट करतो.)\n[33s] AGENT: Correct, okay, understood sir. Will do. Okay, thank you. (बरोबर, ठीक आहे, समजलं सर. चालेल. ओके, थँक्यू.)\n[36s] CUSTOMER: Okay, alright. (ओके, ठीक आहे.)\n[38s] AGENT: Yes. (हा.)", "language": "Marathi", "languages": "[\"Marathi\", \"English\"]", "turn_count": 16, "connected": 1, "audio_notes": "clear: Some background noise is present on the agent's side, but it does not significantly affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "16 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When a customer says they have no current requirement, acknowledge it, but still attempt to ask one or two discovery questions to understand their business for future follow-up.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent introduced himself and JSW One. The customer immediately stated that he had spoken with JSW the previous day and currently has no requirement for steel. The agent accepted this and ended the call without attempting any discovery or setting a future follow-up.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Omkar sir, greetings. Sudeep speaking from JSW One MSME.\", \"comment\": \"The agent successfully greeted the customer, used their name, and identified the company before being cut off.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent stated the reason for the call but was interrupted by the customer before he could deliver a supply or price hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any discovery questions after the customer stated they had no requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, so no relevant USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I don't have a requirement for steel currently.\", \"comment\": \"The customer volunteered that they have no requirement, but the agent did not ask to qualify them, which is the required action.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Correct, okay, understood sir. Will do. Okay, thank you.\", \"comment\": \"The agent ended the call without setting a specific, committed next step for a future callback or quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, acknowledge it, but still attempt to ask one or two discovery questions to understand their business for future follow-up.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW One. The customer immediately stated that he had spoken with JSW the previous day and currently has no requirement for steel. The agent accepted this and ended the call without attempting any discovery or setting a future follow-up.\"}", "error": null, "latency_ms": 26193, "input_tokens": 3027, "output_tokens": 719, "created_at": "2026-09-25 12:03:02", "sentiment": "negative", "sentiment_score": -0.258, "sentiment_confidence": "high", "pos": 1, "neg": 2, "lex_hits": 3, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.497, "agent_talk_sec": 14.4, "customer_talk_sec": 14.6, "dead_air_sec": 44.0, "longest_monologue_sec": 4.0, "agent_wpm": 195.8, "interruptions": 0, "agent_turns": 8, "customer_turns": 8, "discovery_qs": 1, "words_agent": 47, "words_customer": 49, "monologue_heavy": 0, "turns": [ { "ucid": "34972178963730291", "idx": 0, "speaker": "customer", "start_s": 2.48, "end_s": 2.9, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "34972178963730291", "idx": 1, "speaker": "agent", "start_s": 3.26, "end_s": 5.7, "text_en": "Is Omkar speaking from Lakshya MEP Solution?", "text_native": "ओमकार बोलताय का लक्ष्या एम ई पी सोल्युशन?" }, { "ucid": "34972178963730291", "idx": 2, "speaker": "customer", "start_s": 6.18, "end_s": 6.5, "text_en": "Yes.", "text_native": "हा." }, { "ucid": "34972178963730291", "idx": 3, "speaker": "agent", "start_s": 7.0, "end_s": 10.0, "text_en": "Omkar sir, greetings. Sudeep speaking from JSW One MSME.", "text_native": "ओमकार सर नमस्कार, सुदीप बोलतोय जे एस डब्ल्यू वन एम एस एम ई मधनं." }, { "ucid": "34972178963730291", "idx": 4, "speaker": "customer", "start_s": 10.36, "end_s": 10.8, "text_en": "Okay.", "text_native": "ओके." }, { "ucid": "34972178963730291", "idx": 5, "speaker": "agent", "start_s": 11.1, "end_s": 15.1, "text_en": "Your company was registered on our portal, I had called regarding your steel purchase, sir.", "text_native": "की तुमची कंपनी रजिस्टर्ड झाली होती पोर्टलवर आमच्या, तुमच्या स्टील पर्चेस संदर्भात फोन केला होता सर." }, { "ucid": "34972178963730291", "idx": 6, "speaker": "customer", "start_s": 15.3, "end_s": 20.8, "text_en": "Uh, I had a conversation just yesterday. That is, the JSW requirement came.", "text_native": "अ माझं कालच बोलणं झालेलं होतं. ते म्हणजे जे एस डब्ल्यू रिक्वायरमेंट आली." }, { "ucid": "34972178963730291", "idx": 7, "speaker": "agent", "start_s": 21.0, "end_s": 22.2, "text_en": "Uh huh huh, okay.", "text_native": "अं हं हं, ओके." }, { "ucid": "34972178963730291", "idx": 8, "speaker": "customer", "start_s": 23.7, "end_s": 24.2, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "34972178963730291", "idx": 9, "speaker": "agent", "start_s": 24.5, "end_s": 25.0, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "34972178963730291", "idx": 10, "speaker": "customer", "start_s": 25.1, "end_s": 25.7, "text_en": "Yes, speak.", "text_native": "हा बोला." }, { "ucid": "34972178963730291", "idx": 11, "speaker": "agent", "start_s": 25.9, "end_s": 26.3, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "34972178963730291", "idx": 12, "speaker": "customer", "start_s": 27.1, "end_s": 33.0, "text_en": "I said the same thing then as well, I don't have a requirement for steel currently. If there is anything in the future, then I will contact you.", "text_native": "तेव्हा पण तेच सांगितलं, मला आता करंटली ना रिक्वायरमेंट नाहीये स्टीलची. जर काय असेल इन फ्युचर तर मग मी तुम्हाला कॉन्टॅक्ट करतो." }, { "ucid": "34972178963730291", "idx": 13, "speaker": "agent", "start_s": 33.2, "end_s": 35.8, "text_en": "Correct, okay, understood sir. Will do. Okay, thank you.", "text_native": "बरोबर, ठीक आहे, समजलं सर. चालेल. ओके, थँक्यू." }, { "ucid": "34972178963730291", "idx": 14, "speaker": "customer", "start_s": 36.0, "end_s": 36.9, "text_en": "Okay, alright.", "text_native": "ओके, ठीक आहे." }, { "ucid": "34972178963730291", "idx": 15, "speaker": "agent", "start_s": 37.5, "end_s": 37.8, "text_en": "Yes.", "text_native": "हा." } ], "steps": [ { "ucid": "34972178963730291", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Omkar sir, greetings. Sudeep speaking from JSW One MSME.", "comment": "The agent successfully greeted the customer, used their name, and identified the company before being cut off." }, { "ucid": "34972178963730291", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent stated the reason for the call but was interrupted by the customer before he could deliver a supply or price hook." }, { "ucid": "34972178963730291", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent did not ask any discovery questions after the customer stated they had no requirement." }, { "ucid": "34972178963730291", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No discovery was done, so no relevant USPs could be pitched." }, { "ucid": "34972178963730291", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I don't have a requirement for steel currently.", "comment": "The customer volunteered that they have no requirement, but the agent did not ask to qualify them, which is the required action." }, { "ucid": "34972178963730291", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Correct, okay, understood sir. Will do. Okay, thank you.", "comment": "The agent ended the call without setting a specific, committed next step for a future callback or quote." } ], "objections": [], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL5 Qualify", "SL6 Closure with next step" ], "objection_phrases_list": [] }