Call 34972178963707141 2026-09-17 · Rohit Mishra · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | supply_led (campaign_name:medium) |
Audio: noisy: Background chatter is present throughout the call, slightly affecting clarity.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The customer stated they had left the job immediately after the introduction, so the agent did not get a chance to deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before the discovery phase could begin.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call ended before the agent could attempt to qualify for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
AGENT: Yes, I am Rohit speaking from JSW One from Mumbai.
Summary
The agent introduced himself from JSW One to a contact at Aslam Technology. The contact immediately stated they have left the company, so the call could not proceed. The agent acknowledged this and the call ended.
Coaching
When a contact says they have left the company, try to salvage the lead by asking who has taken over their role before ending the call.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | AGENT: Yes, I am Rohit speaking from JSW One from Mumbai. The agent introduced himself and the company, and correctly handled the customer's immediate statement that they were no longer with the company by not pushing further. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer stated they had left the job immediately after the introduction, so the agent did not get a chance to deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before the discovery phase could begin. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could attempt to qualify for a requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly after the customer stated they left the company, with no next step established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.555 | 6.1s | 4.9s | 32.0s | 2.7s | 226.2 | 0 | 4 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.9s
Hello.
हेलो।
agent
3.6s
Hello, hello.
हेलो, हेलो।
customer
4.2s
Hello.
हेलो।
agent
4.8s
Are you speaking from Aslam Technology?
Aslam Technology से बात कर रहे हैं?
customer
6.6s
From where? Yes, yes, tell me.
कहां से? हां जी हां जी बोलिए।
agent
8.1s
Yes, I am Rohit speaking from JSW One from Mumbai.
जी मैं रोहित बात कर रहा हूं JSW One से from Mumbai.
customer
11.2s
No no sir, I have actually left the work now.
नहीं नहीं सर, मैंने actually छोड़ दिया अभी काम।
agent
13.9s
Oh, you have left? Okay.
अच्छा छोड़ दिया आपने? Okay.
customer
15.3s
Yes.
हां जी।