{
  "ucid": "34972178963707141",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 14:54:31",
  "end_time": "2026-09-17 14:55:14",
  "duration_sec": 43,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbb9990861aa8477a06d51c662ecbacf1.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1569,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963707141__DIAbb9990861aa8477a06d51c662ecbacf1.mp3",
  "audio_bytes": 60912,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 20.304,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] CUSTOMER: Hello.   (हेलो।)\n[4s] AGENT: Hello, hello.   (हेलो, हेलो।)\n[4s] CUSTOMER: Hello.   (हेलो।)\n[5s] AGENT: Are you speaking from Aslam Technology?   (Aslam Technology से बात कर रहे हैं?)\n[7s] CUSTOMER: From where? Yes, yes, tell me.   (कहां से? हां जी हां जी बोलिए।)\n[8s] AGENT: Yes, I am Rohit speaking from JSW One from Mumbai.   (जी मैं रोहित बात कर रहा हूं JSW One से from Mumbai.)\n[11s] CUSTOMER: No no sir, I have actually left the work now.   (नहीं नहीं सर, मैंने actually छोड़ दिया अभी काम।)\n[14s] AGENT: Oh, you have left? Okay.   (अच्छा छोड़ दिया आपने? Okay.)\n[15s] CUSTOMER: Yes.   (हां जी।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "noisy: Background chatter is present throughout the call, slightly affecting clarity.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a contact says they have left the company, try to salvage the lead by asking who has taken over their role before ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself from JSW One to a contact at Aslam Technology. The contact immediately stated they have left the company, so the call could not proceed. The agent acknowledged this and the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Yes, I am Rohit speaking from JSW One from Mumbai.\", \"comment\": \"The agent introduced himself and the company, and correctly handled the customer's immediate statement that they were no longer with the company by not pushing further.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer stated they had left the job immediately after the introduction, so the agent did not get a chance to deliver the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before the discovery phase could begin.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could attempt to qualify for a requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly after the customer stated they left the company, with no next step established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a contact says they have left the company, try to salvage the lead by asking who has taken over their role before ending the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself from JSW One to a contact at Aslam Technology. The contact immediately stated they have left the company, so the call could not proceed. The agent acknowledged this and the call ended.\"}",
  "error": null,
  "latency_ms": 32686,
  "input_tokens": 2752,
  "output_tokens": 667,
  "created_at": "2026-09-25 12:03:17",
  "sentiment": "negative",
  "sentiment_score": -0.2,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.555,
  "agent_talk_sec": 6.1,
  "customer_talk_sec": 4.9,
  "dead_air_sec": 32.0,
  "longest_monologue_sec": 2.7,
  "agent_wpm": 226.2,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 23,
  "words_customer": 19,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178963707141",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.87,
      "end_s": 3.27,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "34972178963707141",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.57,
      "end_s": 4.1,
      "text_en": "Hello, hello.",
      "text_native": "हेलो, हेलो।"
    },
    {
      "ucid": "34972178963707141",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.2,
      "end_s": 4.5,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "34972178963707141",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.76,
      "end_s": 6.3,
      "text_en": "Are you speaking from Aslam Technology?",
      "text_native": "Aslam Technology से बात कर रहे हैं?"
    },
    {
      "ucid": "34972178963707141",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.64,
      "end_s": 8.1,
      "text_en": "From where? Yes, yes, tell me.",
      "text_native": "कहां से? हां जी हां जी बोलिए।"
    },
    {
      "ucid": "34972178963707141",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.1,
      "end_s": 10.8,
      "text_en": "Yes, I am Rohit speaking from JSW One from Mumbai.",
      "text_native": "जी मैं रोहित बात कर रहा हूं JSW One से from Mumbai."
    },
    {
      "ucid": "34972178963707141",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.23,
      "end_s": 13.6,
      "text_en": "No no sir, I have actually left the work now.",
      "text_native": "नहीं नहीं सर, मैंने actually छोड़ दिया अभी काम।"
    },
    {
      "ucid": "34972178963707141",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.9,
      "end_s": 15.2,
      "text_en": "Oh, you have left? Okay.",
      "text_native": "अच्छा छोड़ दिया आपने? Okay."
    },
    {
      "ucid": "34972178963707141",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.3,
      "end_s": 15.7,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178963707141",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Yes, I am Rohit speaking from JSW One from Mumbai.",
      "comment": "The agent introduced himself and the company, and correctly handled the customer's immediate statement that they were no longer with the company by not pushing further."
    },
    {
      "ucid": "34972178963707141",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer stated they had left the job immediately after the introduction, so the agent did not get a chance to deliver the hook."
    },
    {
      "ucid": "34972178963707141",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before the discovery phase could begin."
    },
    {
      "ucid": "34972178963707141",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "34972178963707141",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could attempt to qualify for a requirement."
    },
    {
      "ucid": "34972178963707141",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly after the customer stated they left the company, with no next step established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}