Call 34972178963643831 2026-09-17 · Aditya Pandey · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Not_Answered | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the agent's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.82
confidence high · +0/−9
from 4 hits
lexical only
lexical only
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was done, and no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
AGENT: Hello, is this Ramesh ji? ... I am Aditya calling from JSW One, sir. CUSTOMER: Yes, tell me.
Qualify
AGENT: if you had any requirement this month, sir?
Summary
The agent called a customer who had registered on the platform. The agent asked directly if there was a requirement, and the customer confirmed they had no need at the moment. The agent then ended the call without attempting discovery or setting a future follow-up.
Coaching
Always deliver your value hook (e.g., price or availability) before asking for the requirement; this gives the customer a reason to talk even if they don't have an immediate need.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | AGENT: Hello, is this Ramesh ji? ... I am Aditya calling from JSW One, sir. CUSTOMER: Yes, tell me. The agent greeted, identified self and company, and used the customer's name, gaining implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: if you had any requirement this month, sir? The agent successfully asked if a current requirement existed, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: If there is anything, let me know. The call was closed passively without a committed next step like a scheduled callback or a quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.673 | 9.9s | 4.8s | 26.3s | 4.5s | 272.7 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.1s
Hello
हॅलो
agent
0.9s
Hello, is this Ramesh ji?
हॅलो रमेश जी ने?
customer
2.4s
Yes
हां
agent
3.2s
Uh, I am Aditya calling from JSW One, sir.
अ मैं आदित्य बोल रहा था सर JSW One से
customer
5.5s
Yes, tell me.
हां बोलिए
agent
6.3s
Sir, you had registered on our platform, I just called regarding that, if you had any requirement this month, sir?
सर आपने हमारे प्लॅटफॉर्म पे रजिस्टर किया था उसी के रिगार्डिंग कॉल किया था बस की कुछ रिक्वायरमेंट थी सर आपकी ये मंथ?
customer
10.8s
No.
नहीं
customer
11.2s
Um, no, currently there is no requirement.
अं नहीं अभी फिलहाल कोई रिक्वायरमेंट है नहीं
agent
14.6s
Okay sir, no issue.
ठीक है सर कोई इशू नहीं
agent
16.0s
If there is anything, let me know.
कुछ रहा तो मुझे बताइए