{
  "ucid": "34972178963643831",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 14:43:58",
  "end_time": "2026-09-17 14:44:39",
  "duration_sec": 41,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Not_Answered",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1b99de6a11599f68c6d30d53126cd312.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1572,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963643831__DIA1b99de6a11599f68c6d30d53126cd312.mp3",
  "audio_bytes": 79920,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 26.64,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (हॅलो)\n[1s] AGENT: Hello, is this Ramesh ji?   (हॅलो रमेश जी ने?)\n[2s] CUSTOMER: Yes   (हां)\n[3s] AGENT: Uh, I am Aditya calling from JSW One, sir.   (अ मैं आदित्य बोल रहा था सर JSW One से)\n[6s] CUSTOMER: Yes, tell me.   (हां बोलिए)\n[6s] AGENT: Sir, you had registered on our platform, I just called regarding that, if you had any requirement this month, sir?   (सर आपने हमारे प्लॅटफॉर्म पे रजिस्टर किया था उसी के रिगार्डिंग कॉल किया था बस की कुछ रिक्वायरमेंट थी सर आपकी ये मंथ?)\n[11s] CUSTOMER: No.   (नहीं)\n[11s] CUSTOMER: Um, no, currently there is no requirement.   (अं नहीं अभी फिलहाल कोई रिक्वायरमेंट है नहीं)\n[15s] AGENT: Okay sir, no issue.   (ठीक है सर कोई इशू नहीं)\n[16s] AGENT: If there is anything, let me know.   (कुछ रहा तो मुझे बताइए)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the agent's side.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always deliver your value hook (e.g., price or availability) before asking for the requirement; this gives the customer a reason to talk even if they don't have an immediate need.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a customer who had registered on the platform. The agent asked directly if there was a requirement, and the customer confirmed they had no need at the moment. The agent then ended the call without attempting discovery or setting a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Hello, is this Ramesh ji? ... I am Aditya calling from JSW One, sir. CUSTOMER: Yes, tell me.\", \"comment\": \"The agent greeted, identified self and company, and used the customer's name, gaining implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked no discovery questions after the customer stated they had no current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: if you had any requirement this month, sir?\", \"comment\": \"The agent successfully asked if a current requirement existed, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: If there is anything, let me know.\", \"comment\": \"The call was closed passively without a committed next step like a scheduled callback or a quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always deliver your value hook (e.g., price or availability) before asking for the requirement; this gives the customer a reason to talk even if they don't have an immediate need.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a customer who had registered on the platform. The agent asked directly if there was a requirement, and the customer confirmed they had no need at the moment. The agent then ended the call without attempting discovery or setting a future follow-up.\"}",
  "error": null,
  "latency_ms": 23527,
  "input_tokens": 2806,
  "output_tokens": 723,
  "created_at": "2026-09-25 12:03:22",
  "sentiment": "negative",
  "sentiment_score": -0.818,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 9,
  "lex_hits": 4,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.673,
  "agent_talk_sec": 9.9,
  "customer_talk_sec": 4.8,
  "dead_air_sec": 26.3,
  "longest_monologue_sec": 4.5,
  "agent_wpm": 272.7,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 45,
  "words_customer": 13,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178963643831",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.09,
      "end_s": 0.63,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "34972178963643831",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.89,
      "end_s": 2.23,
      "text_en": "Hello, is this Ramesh ji?",
      "text_native": "हॅलो रमेश जी ने?"
    },
    {
      "ucid": "34972178963643831",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.43,
      "end_s": 2.77,
      "text_en": "Yes",
      "text_native": "हां"
    },
    {
      "ucid": "34972178963643831",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.2,
      "end_s": 5.24,
      "text_en": "Uh, I am Aditya calling from JSW One, sir.",
      "text_native": "अ मैं आदित्य बोल रहा था सर JSW One से"
    },
    {
      "ucid": "34972178963643831",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.5,
      "end_s": 5.98,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए"
    },
    {
      "ucid": "34972178963643831",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.26,
      "end_s": 10.8,
      "text_en": "Sir, you had registered on our platform, I just called regarding that, if you had any requirement this month, sir?",
      "text_native": "सर आपने हमारे प्लॅटफॉर्म पे रजिस्टर किया था उसी के रिगार्डिंग कॉल किया था बस की कुछ रिक्वायरमेंट थी सर आपकी ये मंथ?"
    },
    {
      "ucid": "34972178963643831",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.8,
      "end_s": 11.2,
      "text_en": "No.",
      "text_native": "नहीं"
    },
    {
      "ucid": "34972178963643831",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.2,
      "end_s": 14.2,
      "text_en": "Um, no, currently there is no requirement.",
      "text_native": "अं नहीं अभी फिलहाल कोई रिक्वायरमेंट है नहीं"
    },
    {
      "ucid": "34972178963643831",
      "idx": 8,
      "speaker": "agent",
      "start_s": 14.6,
      "end_s": 15.58,
      "text_en": "Okay sir, no issue.",
      "text_native": "ठीक है सर कोई इशू नहीं"
    },
    {
      "ucid": "34972178963643831",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.0,
      "end_s": 17.0,
      "text_en": "If there is anything, let me know.",
      "text_native": "कुछ रहा तो मुझे बताइए"
    }
  ],
  "steps": [
    {
      "ucid": "34972178963643831",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Hello, is this Ramesh ji? ... I am Aditya calling from JSW One, sir. CUSTOMER: Yes, tell me.",
      "comment": "The agent greeted, identified self and company, and used the customer's name, gaining implicit permission to proceed."
    },
    {
      "ucid": "34972178963643831",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "34972178963643831",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked no discovery questions after the customer stated they had no current requirement."
    },
    {
      "ucid": "34972178963643831",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, and no USPs were pitched."
    },
    {
      "ucid": "34972178963643831",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: if you had any requirement this month, sir?",
      "comment": "The agent successfully asked if a current requirement existed, which is the primary goal of this step."
    },
    {
      "ucid": "34972178963643831",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: If there is anything, let me know.",
      "comment": "The call was closed passively without a committed next step like a scheduled callback or a quote."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}