Call 34972178963351211 2026-09-17 · Aditya Pandey · 1:10
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: The conversation is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.34
confidence high · +12/−1
from 13 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and jumped directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer shut down the call based on a prior interaction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
did you have any requirement, sir?
Summary
The customer, recalling a previous conversation, immediately stated that JSW One's minimum order quantity (5 tons for MS, 3 for CR) is too high for their business. Based on this, the customer asked to be removed from the contact list. The agent agreed to this request and ended the call without attempting discovery or objection handling.
Coaching
By skipping the opener and hook, you immediately lost control of the call, allowing the customer to bring up a past objection and end the conversation; always lead with the prescribed structure.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or ask if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and jumped directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer shut down the call based on a prior interaction. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Call ended before any pitch could be made. |
| SL5 Qualify | 2 | pass | – | 2.0 | did you have any requirement, sir? Agent successfully asked if a current requirement existed, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, I will do it. The next step was agreeing to remove the customer from the list, not setting a quote or a specific callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.328 | 9.9s | 20.3s | 39.8s | 2.6s | 381.8 | 0 | 7 | 9 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Jai Shri Ram.
जय श्री राम।
agent
1.3s
Jai Shri Ram sir.
जय श्री राम सर।
agent
2.5s
Yes sir, I was saying, I am Aditya Pandey speaking, sir. Aditya Pandey was speaking.
हां सर, मैं बोल रहा था ना, आदित्य पांडे बोल रहा हूं सर। आदित्य पांडे बोल रहा था।
customer
4.6s
Yes, who sir?
हां, कौन सर?
agent
5.3s
I am calling from JSW, sir, JSW One.
JSW से बोल रहा हूं सर, JSW One.
customer
7.0s
JSW? Okay okay, yes yes yes.
JSW? अच्छा अच्छा हां हां हां।
customer
8.9s
Go on.
बोलिए ना।
agent
9.3s
Yes sir, you were registered on our platform, the call was regarding that, did you have any requirement, sir?
हां सर, हमारे प्लेटफॉर्म में रजिस्टर्ड थे उसी पे कॉल था, कुछ रिक्वायरमेंट थी क्या सर?
customer
11.9s
No no no no, I had a conversation last time, you only deal in MS material and that too is around a five-ton minimum.
नहीं नहीं नहीं नहीं, मैंने लास्ट टाइम मेरी बात हुई थी, तो आप खाली MS का मटेरियल का करते हैं और वो भी है ना अराउंड फाइव टन मिनिमम है।
customer
21.1s
Right? For the material?
राइट? मटेरियल का?
agent
22.0s
Yes, in CR it's three tons. If CR...
हां, CR में तीन टन। अगर CR...
customer
23.8s
Yes, since it's a five-ton minimum, I won't be able to afford that much. That's why I told them to cancel my name and everything from it.
हां, फाइव टन मिनिमम है तो वो मैं उतना अफोर्ड नहीं करता हूंंगा। इसके लिए मैंने उनको बोला था कि आप मेरा नाम सब कैंसिल कर देना उसमें से।
agent
29.1s
Okay sir, I will do it.
ठीक है सर, मैं कर देता हूं।
customer
30.2s
Okay?
ओके?
agent
30.6s
Thank you sir.
थैंक यू सर।
customer
31.0s
Okay, yes yes, thank you.
ओके, हां हां, थैंक यू।