{
  "ucid": "34972178963351211",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 13:55:12",
  "end_time": "2026-09-17 13:56:22",
  "duration_sec": 70,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA03cbd4fb782b97947c4de48480c18636.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1583,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963351211__DIA03cbd4fb782b97947c4de48480c18636.mp3",
  "audio_bytes": 152712,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 50.904,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Jai Shri Ram.   (जय श्री राम।)\n[1s] AGENT: Jai Shri Ram sir.   (जय श्री राम सर।)\n[2s] AGENT: Yes sir, I was saying, I am Aditya Pandey speaking, sir. Aditya Pandey was speaking.   (हां सर, मैं बोल रहा था ना, आदित्य पांडे बोल रहा हूं सर। आदित्य पांडे बोल रहा था।)\n[5s] CUSTOMER: Yes, who sir?   (हां, कौन सर?)\n[5s] AGENT: I am calling from JSW, sir, JSW One.   (JSW से बोल रहा हूं सर, JSW One.)\n[7s] CUSTOMER: JSW? Okay okay, yes yes yes.   (JSW? अच्छा अच्छा हां हां हां।)\n[9s] CUSTOMER: Go on.   (बोलिए ना।)\n[9s] AGENT: Yes sir, you were registered on our platform, the call was regarding that, did you have any requirement, sir?   (हां सर, हमारे प्लेटफॉर्म में रजिस्टर्ड थे उसी पे कॉल था, कुछ रिक्वायरमेंट थी क्या सर?)\n[12s] CUSTOMER: No no no no, I had a conversation last time, you only deal in MS material and that too is around a five-ton minimum.   (नहीं नहीं नहीं नहीं, मैंने लास्ट टाइम मेरी बात हुई थी, तो आप खाली MS का मटेरियल का करते हैं और वो भी है ना अराउंड फाइव टन मिनिमम है।)\n[21s] CUSTOMER: Right? For the material?   (राइट? मटेरियल का?)\n[22s] AGENT: Yes, in CR it's three tons. If CR...   (हां, CR में तीन टन। अगर CR...)\n[24s] CUSTOMER: Yes, since it's a five-ton minimum, I won't be able to afford that much. That's why I told them to cancel my name and everything from it.   (हां, फाइव टन मिनिमम है तो वो मैं उतना अफोर्ड नहीं करता हूंंगा। इसके लिए मैंने उनको बोला था कि आप मेरा नाम सब कैंसिल कर देना उसमें से।)\n[29s] AGENT: Okay sir, I will do it.   (ठीक है सर, मैं कर देता हूं।)\n[30s] CUSTOMER: Okay?   (ओके?)\n[31s] AGENT: Thank you sir.   (थैंक यू सर।)\n[31s] CUSTOMER: Okay, yes yes, thank you.   (ओके, हां हां, थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "clear: The conversation is clear with minimal background noise.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "By skipping the opener and hook, you immediately lost control of the call, allowing the customer to bring up a past objection and end the conversation; always lead with the prescribed structure.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, recalling a previous conversation, immediately stated that JSW One's minimum order quantity (5 tons for MS, 3 for CR) is too high for their business. Based on this, the customer asked to be removed from the contact list. The agent agreed to this request and ended the call without attempting discovery or objection handling.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not use the customer's name or ask if it was a good time to talk.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and jumped directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer shut down the call based on a prior interaction.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Call ended before any pitch could be made.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"did you have any requirement, sir?\", \"comment\": \"Agent successfully asked if a current requirement existed, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir, I will do it.\", \"comment\": \"The next step was agreeing to remove the customer from the list, not setting a quote or a specific callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"By skipping the opener and hook, you immediately lost control of the call, allowing the customer to bring up a past objection and end the conversation; always lead with the prescribed structure.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, recalling a previous conversation, immediately stated that JSW One's minimum order quantity (5 tons for MS, 3 for CR) is too high for their business. Based on this, the customer asked to be removed from the contact list. The agent agreed to this request and ended the call without attempting discovery or objection handling.\"}",
  "error": null,
  "latency_ms": 37572,
  "input_tokens": 3091,
  "output_tokens": 693,
  "created_at": "2026-09-25 12:03:57",
  "sentiment": "positive",
  "sentiment_score": 0.34,
  "sentiment_confidence": "high",
  "pos": 12,
  "neg": 1,
  "lex_hits": 13,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.328,
  "agent_talk_sec": 9.9,
  "customer_talk_sec": 20.3,
  "dead_air_sec": 39.8,
  "longest_monologue_sec": 2.6,
  "agent_wpm": 381.8,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 9,
  "discovery_qs": 1,
  "words_agent": 63,
  "words_customer": 77,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178963351211",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.5,
      "end_s": 1.2,
      "text_en": "Jai Shri Ram.",
      "text_native": "जय श्री राम।"
    },
    {
      "ucid": "34972178963351211",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.3,
      "end_s": 1.9,
      "text_en": "Jai Shri Ram sir.",
      "text_native": "जय श्री राम सर।"
    },
    {
      "ucid": "34972178963351211",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.5,
      "end_s": 4.5,
      "text_en": "Yes sir, I was saying, I am Aditya Pandey speaking, sir. Aditya Pandey was speaking.",
      "text_native": "हां सर, मैं बोल रहा था ना, आदित्य पांडे बोल रहा हूं सर। आदित्य पांडे बोल रहा था।"
    },
    {
      "ucid": "34972178963351211",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.6,
      "end_s": 5.2,
      "text_en": "Yes, who sir?",
      "text_native": "हां, कौन सर?"
    },
    {
      "ucid": "34972178963351211",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.3,
      "end_s": 6.8,
      "text_en": "I am calling from JSW, sir, JSW One.",
      "text_native": "JSW से बोल रहा हूं सर, JSW One."
    },
    {
      "ucid": "34972178963351211",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 8.8,
      "text_en": "JSW? Okay okay, yes yes yes.",
      "text_native": "JSW? अच्छा अच्छा हां हां हां।"
    },
    {
      "ucid": "34972178963351211",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.9,
      "end_s": 9.3,
      "text_en": "Go on.",
      "text_native": "बोलिए ना।"
    },
    {
      "ucid": "34972178963351211",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.3,
      "end_s": 11.8,
      "text_en": "Yes sir, you were registered on our platform, the call was regarding that, did you have any requirement, sir?",
      "text_native": "हां सर, हमारे प्लेटफॉर्म में रजिस्टर्ड थे उसी पे कॉल था, कुछ रिक्वायरमेंट थी क्या सर?"
    },
    {
      "ucid": "34972178963351211",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.9,
      "end_s": 21.0,
      "text_en": "No no no no, I had a conversation last time, you only deal in MS material and that too is around a five-ton minimum.",
      "text_native": "नहीं नहीं नहीं नहीं, मैंने लास्ट टाइम मेरी बात हुई थी, तो आप खाली MS का मटेरियल का करते हैं और वो भी है ना अराउंड फाइव टन मिनिमम है।"
    },
    {
      "ucid": "34972178963351211",
      "idx": 9,
      "speaker": "customer",
      "start_s": 21.1,
      "end_s": 22.0,
      "text_en": "Right? For the material?",
      "text_native": "राइट? मटेरियल का?"
    },
    {
      "ucid": "34972178963351211",
      "idx": 10,
      "speaker": "agent",
      "start_s": 22.0,
      "end_s": 23.8,
      "text_en": "Yes, in CR it's three tons. If CR...",
      "text_native": "हां, CR में तीन टन। अगर CR..."
    },
    {
      "ucid": "34972178963351211",
      "idx": 11,
      "speaker": "customer",
      "start_s": 23.8,
      "end_s": 29.0,
      "text_en": "Yes, since it's a five-ton minimum, I won't be able to afford that much. That's why I told them to cancel my name and everything from it.",
      "text_native": "हां, फाइव टन मिनिमम है तो वो मैं उतना अफोर्ड नहीं करता हूंंगा। इसके लिए मैंने उनको बोला था कि आप मेरा नाम सब कैंसिल कर देना उसमें से।"
    },
    {
      "ucid": "34972178963351211",
      "idx": 12,
      "speaker": "agent",
      "start_s": 29.1,
      "end_s": 30.2,
      "text_en": "Okay sir, I will do it.",
      "text_native": "ठीक है सर, मैं कर देता हूं।"
    },
    {
      "ucid": "34972178963351211",
      "idx": 13,
      "speaker": "customer",
      "start_s": 30.2,
      "end_s": 30.6,
      "text_en": "Okay?",
      "text_native": "ओके?"
    },
    {
      "ucid": "34972178963351211",
      "idx": 14,
      "speaker": "agent",
      "start_s": 30.6,
      "end_s": 31.0,
      "text_en": "Thank you sir.",
      "text_native": "थैंक यू सर।"
    },
    {
      "ucid": "34972178963351211",
      "idx": 15,
      "speaker": "customer",
      "start_s": 31.0,
      "end_s": 32.2,
      "text_en": "Okay, yes yes, thank you.",
      "text_native": "ओके, हां हां, थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178963351211",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not use the customer's name or ask if it was a good time to talk."
    },
    {
      "ucid": "34972178963351211",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and jumped directly to asking for a requirement."
    },
    {
      "ucid": "34972178963351211",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer shut down the call based on a prior interaction."
    },
    {
      "ucid": "34972178963351211",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Call ended before any pitch could be made."
    },
    {
      "ucid": "34972178963351211",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "did you have any requirement, sir?",
      "comment": "Agent successfully asked if a current requirement existed, which is the core intent of this step."
    },
    {
      "ucid": "34972178963351211",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir, I will do it.",
      "comment": "The next step was agreeing to remove the customer from the list, not setting a quote or a specific callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}