{
  "ucid": "34972178963332752",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 13:52:07",
  "end_time": "2026-09-17 13:53:09",
  "duration_sec": 62,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "soumya",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0088863cc90f46df0a57790da139fc24.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1586,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963332752__DIA0088863cc90f46df0a57790da139fc24.mp3",
  "audio_bytes": 116208,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 38.736,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Hello.\n[4s] AGENT: I had called regarding the inquiry that we received from you.   (तुमचा जो आमच्याकडे inquiry आली होती, त्याचा संदर्भात मी call केला होता.)\n[8s] CUSTOMER: Yes?\n[9s] AGENT: Yeah, I'm Soumya, I'm calling you from JSW One platform.\n[12s] CUSTOMER: Yes.   (हां।)\n[12s] AGENT: So, I have called to inquire if there is any requirement for structural steel right now. Are you looking for any structural steel?\n[17s] CUSTOMER: This I have informed already that the work has been done and its name can be deleted from the list. But repeatedly I am we are getting calls. Kindly delete it. The work is done.\n[25s] AGENT: Okay.",
  "language": "English",
  "languages": "[\"English\", \"Marathi\", \"Hindi\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "muffled: There is some crosstalk and one of the agent's sentences is very low in volume, making it difficult to transcribe with certainty.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always open the call by asking for permission to speak; this can help manage customers who are frustrated by repeated calls.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called regarding a past inquiry. The customer stated the work was already completed, they had no requirement, and were frustrated by repeated calls. The customer requested to be removed from the call list, and the agent acknowledged before the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead asking directly for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any discovery could be attempted.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the pitch stage was reached.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So, I have called to inquire if there is any requirement for structural steel right now.\", \"comment\": \"The agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step committed by the agent.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always open the call by asking for permission to speak; this can help manage customers who are frustrated by repeated calls.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called regarding a past inquiry. The customer stated the work was already completed, they had no requirement, and were frustrated by repeated calls. The customer requested to be removed from the call list, and the agent acknowledged before the call ended.\"}",
  "error": null,
  "latency_ms": 32194,
  "input_tokens": 2756,
  "output_tokens": 644,
  "created_at": "2026-09-25 12:03:55",
  "sentiment": "negative",
  "sentiment_score": -0.175,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.537,
  "agent_talk_sec": 11.0,
  "customer_talk_sec": 9.5,
  "dead_air_sec": 41.5,
  "longest_monologue_sec": 4.3,
  "agent_wpm": 250.9,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 46,
  "words_customer": 39,
  "monologue_heavy": 0,
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      "ucid": "34972178963332752",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
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      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178963332752",
      "idx": 1,
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      "start_s": 1.2,
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      "text_en": "Hello.",
      "text_native": "Hello."
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    {
      "ucid": "34972178963332752",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.9,
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      "text_en": "Hello.",
      "text_native": "Hello."
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    {
      "ucid": "34972178963332752",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.5,
      "end_s": 7.8,
      "text_en": "I had called regarding the inquiry that we received from you.",
      "text_native": "तुमचा जो आमच्याकडे inquiry आली होती, त्याचा संदर्भात मी call केला होता."
    },
    {
      "ucid": "34972178963332752",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.8,
      "end_s": 8.2,
      "text_en": "Yes?",
      "text_native": "Yes?"
    },
    {
      "ucid": "34972178963332752",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.6,
      "end_s": 11.0,
      "text_en": "Yeah, I'm Soumya, I'm calling you from JSW One platform.",
      "text_native": "Yeah, I'm Soumya, I'm calling you from JSW One platform."
    },
    {
      "ucid": "34972178963332752",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.6,
      "end_s": 12.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178963332752",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.5,
      "end_s": 16.8,
      "text_en": "So, I have called to inquire if there is any requirement for structural steel right now. Are you looking for any structural steel?",
      "text_native": "So, I have called to inquire if there is any requirement for structural steel right now. Are you looking for any structural steel?"
    },
    {
      "ucid": "34972178963332752",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.0,
      "end_s": 24.5,
      "text_en": "This I have informed already that the work has been done and its name can be deleted from the list. But repeatedly I am we are getting calls. Kindly delete it. The work is done.",
      "text_native": "This I have informed already that the work has been done and its name can be deleted from the list. But repeatedly I am we are getting calls. Kindly delete it. The work is done."
    },
    {
      "ucid": "34972178963332752",
      "idx": 9,
      "speaker": "agent",
      "start_s": 24.8,
      "end_s": 25.3,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
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    {
      "ucid": "34972178963332752",
      "step_id": "SL1",
      "step_name": "Opener & permission",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "34972178963332752",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
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      "result": "fail",
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      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead asking directly for a requirement."
    },
    {
      "ucid": "34972178963332752",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before any discovery could be attempted."
    },
    {
      "ucid": "34972178963332752",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the pitch stage was reached."
    },
    {
      "ucid": "34972178963332752",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So, I have called to inquire if there is any requirement for structural steel right now.",
      "comment": "The agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "34972178963332752",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no next step committed by the agent."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}