{
  "ucid": "34972178963323251",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 13:50:32",
  "end_time": "2026-09-17 13:51:45",
  "duration_sec": 73,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "soumya",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA068aa6830e330a4ba09de6f3f6979044.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1587,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963323251__DIA068aa6830e330a4ba09de6f3f6979044.mp3",
  "audio_bytes": 140184,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 46.728,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (ಹಲೋ)\n[2s] AGENT: Hello   (ಹಲೋ)\n[3s] AGENT: Hello sir, greetings. Is this Shankar speaking? From Sri Basaveshwara Engineering?   (ಹಲೋ ಸರ್ ನಮಸ್ಕಾರ ಶಂಕರ್ ಅವರು ಮಾತಾಡಿದ ಶ್ರೀ ಬಸವೇಶ್ವರ ಇಂಜಿನಿಯರಿಂಗ್ ಇಂದ)\n[7s] CUSTOMER: Yes.\n[8s] AGENT: Sir, I am Sowmya. Which language are you comfortable speaking sir? English, Hindi or Kannada?   (ಸರ್ ನಾನು ಸೌಮ್ಯ ಅಂತ. Which language are you comfortable speaking sir? English, Hindi or Kannada?)\n[12s] CUSTOMER: If you can speak in Kannada, then speak, madam.   (ಕನ್ನಡದಲ್ಲೇ ಮಾತಾಡ್ತಿದ್ರೆ ಮಾತಾಡಿ ಮೇಡಂ)\n[14s] AGENT: Is that so? Okay. Sir, I am calling from the JSW One platform. To ask if you have any structural steel inquiries.   (ಹೌದಾ ಓಕೆ. ಸರ್ ಇದು JSW One ಪ್ಲಾಟ್ಫಾರ್ಮ್ ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ. ನಿಮ್ದೇನಾದ್ರೂ structural steel inquiries ಇದೆಯಾ ಅಂತ.)\n[18s] CUSTOMER: What madam?   (ಏನ್ ಮೇಡಂ?)\n[19s] AGENT: Do you have any inquiries for structural steel?   (Structural steel ದು ಏನಾದ್ರೂ inquiries ಇದೆಯಾ ನಿಮ್ದು?)\n[21s] CUSTOMER: From which company?   (ಯಾವ ಕಂಪನಿಯಿಂದ?)\n[22s] AGENT: JSW.\n[23s] CUSTOMER: None, madam.   (ಯಾವುದು ಇಲ್ಲ ಮೇಡಂ.)\n[24s] AGENT: Okay. Do you purchase from AMNS?   (ಓಕೆ. AMNS ಪರ್ಚೇಸ್ ಮಾಡ್ತೀರಾ ನೀವು?)\n[25s] CUSTOMER: No, no.   (ಇಲ್ಲ ಇಲ್ಲ.)\n[26s] AGENT: Okay, so for now, no inquiry is open?   (ಓಕೆ, ಈಗ ಸದ್ಯಕ್ಕೆ ಯಾವುದು inquiry ಓಪನ್ ಇಲ್ಲ ಅಂದ್ರೆ?)\n[28s] CUSTOMER: No, no.   (ಇಲ್ಲ ಇಲ್ಲ.)\n[28s] AGENT: Okay sir. If any inquiry comes up, please contact us.   (ಓಕೆ ಸರ್. ಏನಾದ್ರೂ ಬಂದ್ರೆ inquiry, contact ಮಾಡಿ.)",
  "language": "Kannada",
  "languages": "[\"Kannada\", \"English\"]",
  "turn_count": 17,
  "connected": 1,
  "audio_notes": "clear: There is some background office noise, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "17 turns, clean transcript (0% inaudible)",
  "band_language": "Kannada",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You missed the hook; instead of asking directly for an inquiry, lead with a specific benefit like 'we have immediate stock on...' to give the customer a reason to engage.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing customer and, after confirming language preference, asked directly for structural steel inquiries. The customer stated they had no current requirement. The agent asked one question about their current supplier before ending the call without a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello sir, greetings. Is this Shankar speaking? From Sri Basaveshwara Engineering?\", \"comment\": \"Agent greeted, used the customer's name and company, and established rapport by asking for language preference.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead asking directly for inquiries which is a product dump.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Okay. Do you purchase from AMNS?\", \"comment\": \"Agent only asked one discovery question (about current suppliers) out of the required six.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call was terminated early by the customer having no requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any inquiries for structural steel?\", \"comment\": \"Agent successfully asked if a current requirement exists, which the customer confirmed they did not have.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir. If any inquiry comes up, please contact us.\", \"comment\": \"The closure was generic and did not establish a specific, committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the hook; instead of asking directly for an inquiry, lead with a specific benefit like 'we have immediate stock on...' to give the customer a reason to engage.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a manufacturing customer and, after confirming language preference, asked directly for structural steel inquiries. The customer stated they had no current requirement. The agent asked one question about their current supplier before ending the call without a firm next step.\"}",
  "error": null,
  "latency_ms": 23808,
  "input_tokens": 3078,
  "output_tokens": 721,
  "created_at": "2026-09-25 12:03:51",
  "sentiment": "negative",
  "sentiment_score": -0.4,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.768,
  "agent_talk_sec": 18.9,
  "customer_talk_sec": 5.7,
  "dead_air_sec": 48.4,
  "longest_monologue_sec": 4.2,
  "agent_wpm": 260.3,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 8,
  "discovery_qs": 8,
  "words_agent": 82,
  "words_customer": 22,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "34972178963323251",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.67,
      "end_s": 1.17,
      "text_en": "Hello",
      "text_native": "ಹಲೋ"
    },
    {
      "ucid": "34972178963323251",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.3,
      "end_s": 2.7,
      "text_en": "Hello",
      "text_native": "ಹಲೋ"
    },
    {
      "ucid": "34972178963323251",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.3,
      "end_s": 6.7,
      "text_en": "Hello sir, greetings. Is this Shankar speaking? From Sri Basaveshwara Engineering?",
      "text_native": "ಹಲೋ ಸರ್ ನಮಸ್ಕಾರ ಶಂಕರ್ ಅವರು ಮಾತಾಡಿದ ಶ್ರೀ ಬಸವೇಶ್ವರ ಇಂಜಿನಿಯರಿಂಗ್ ಇಂದ"
    },
    {
      "ucid": "34972178963323251",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.9,
      "end_s": 7.2,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "34972178963323251",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.7,
      "end_s": 11.5,
      "text_en": "Sir, I am Sowmya. Which language are you comfortable speaking sir? English, Hindi or Kannada?",
      "text_native": "ಸರ್ ನಾನು ಸೌಮ್ಯ ಅಂತ. Which language are you comfortable speaking sir? English, Hindi or Kannada?"
    },
    {
      "ucid": "34972178963323251",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.7,
      "end_s": 13.4,
      "text_en": "If you can speak in Kannada, then speak, madam.",
      "text_native": "ಕನ್ನಡದಲ್ಲೇ ಮಾತಾಡ್ತಿದ್ರೆ ಮಾತಾಡಿ ಮೇಡಂ"
    },
    {
      "ucid": "34972178963323251",
      "idx": 6,
      "speaker": "agent",
      "start_s": 13.6,
      "end_s": 17.8,
      "text_en": "Is that so? Okay. Sir, I am calling from the JSW One platform. To ask if you have any structural steel inquiries.",
      "text_native": "ಹೌದಾ ಓಕೆ. ಸರ್ ಇದು JSW One ಪ್ಲಾಟ್ಫಾರ್ಮ್ ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ. ನಿಮ್ದೇನಾದ್ರೂ structural steel inquiries ಇದೆಯಾ ಅಂತ."
    },
    {
      "ucid": "34972178963323251",
      "idx": 7,
      "speaker": "customer",
      "start_s": 18.1,
      "end_s": 18.7,
      "text_en": "What madam?",
      "text_native": "ಏನ್ ಮೇಡಂ?"
    },
    {
      "ucid": "34972178963323251",
      "idx": 8,
      "speaker": "agent",
      "start_s": 19.1,
      "end_s": 20.8,
      "text_en": "Do you have any inquiries for structural steel?",
      "text_native": "Structural steel ದು ಏನಾದ್ರೂ inquiries ಇದೆಯಾ ನಿಮ್ದು?"
    },
    {
      "ucid": "34972178963323251",
      "idx": 9,
      "speaker": "customer",
      "start_s": 20.8,
      "end_s": 21.7,
      "text_en": "From which company?",
      "text_native": "ಯಾವ ಕಂಪನಿಯಿಂದ?"
    },
    {
      "ucid": "34972178963323251",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.8,
      "end_s": 22.3,
      "text_en": "JSW.",
      "text_native": "JSW."
    },
    {
      "ucid": "34972178963323251",
      "idx": 11,
      "speaker": "customer",
      "start_s": 22.8,
      "end_s": 23.5,
      "text_en": "None, madam.",
      "text_native": "ಯಾವುದು ಇಲ್ಲ ಮೇಡಂ."
    },
    {
      "ucid": "34972178963323251",
      "idx": 12,
      "speaker": "agent",
      "start_s": 23.8,
      "end_s": 25.2,
      "text_en": "Okay. Do you purchase from AMNS?",
      "text_native": "ಓಕೆ. AMNS ಪರ್ಚೇಸ್ ಮಾಡ್ತೀರಾ ನೀವು?"
    },
    {
      "ucid": "34972178963323251",
      "idx": 13,
      "speaker": "customer",
      "start_s": 25.3,
      "end_s": 25.8,
      "text_en": "No, no.",
      "text_native": "ಇಲ್ಲ ಇಲ್ಲ."
    },
    {
      "ucid": "34972178963323251",
      "idx": 14,
      "speaker": "agent",
      "start_s": 26.1,
      "end_s": 27.5,
      "text_en": "Okay, so for now, no inquiry is open?",
      "text_native": "ಓಕೆ, ಈಗ ಸದ್ಯಕ್ಕೆ ಯಾವುದು inquiry ಓಪನ್ ಇಲ್ಲ ಅಂದ್ರೆ?"
    },
    {
      "ucid": "34972178963323251",
      "idx": 15,
      "speaker": "customer",
      "start_s": 27.6,
      "end_s": 28.1,
      "text_en": "No, no.",
      "text_native": "ಇಲ್ಲ ಇಲ್ಲ."
    },
    {
      "ucid": "34972178963323251",
      "idx": 16,
      "speaker": "agent",
      "start_s": 28.5,
      "end_s": 30.6,
      "text_en": "Okay sir. If any inquiry comes up, please contact us.",
      "text_native": "ಓಕೆ ಸರ್. ಏನಾದ್ರೂ ಬಂದ್ರೆ inquiry, contact ಮಾಡಿ."
    }
  ],
  "steps": [
    {
      "ucid": "34972178963323251",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Hello sir, greetings. Is this Shankar speaking? From Sri Basaveshwara Engineering?",
      "comment": "Agent greeted, used the customer's name and company, and established rapport by asking for language preference."
    },
    {
      "ucid": "34972178963323251",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead asking directly for inquiries which is a product dump."
    },
    {
      "ucid": "34972178963323251",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Okay. Do you purchase from AMNS?",
      "comment": "Agent only asked one discovery question (about current suppliers) out of the required six."
    },
    {
      "ucid": "34972178963323251",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call was terminated early by the customer having no requirement."
    },
    {
      "ucid": "34972178963323251",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any inquiries for structural steel?",
      "comment": "Agent successfully asked if a current requirement exists, which the customer confirmed they did not have."
    },
    {
      "ucid": "34972178963323251",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir. If any inquiry comes up, please contact us.",
      "comment": "The closure was generic and did not establish a specific, committed next step like a quote or a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}