Call 34972178963107082 2026-09-17 · sudeeps · 4:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 54 turns, clean transcript (0% inaudible) | Hindi | 54 | supply_led (campaign_name:medium) |
Audio: clear: Heavy code-mixing of English technical and business terms within Hindi sentences.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
out_of_stock
Currently, there is a lot of shortage of GP material in the market.
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +10/−22
from 19 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak or use the customer's name.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead immediately asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any of the required discovery questions; all information was volunteered by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 2 objections
you did not answer:
credit incumbent_supplier
I'm not getting a credit system, otherwise I would take even five tons.
I did have an immediate requirement, so I have taken it here locally now.
did well
Qualify
Is there any live requirement right now? ... Which one do you need? CR or GI? ... And is the width the same, sir? 1220 or 1250?
Closure with next step
I will call you again on the 21st. You keep your proper requirement ready.
Summary
The customer requires small quantities (1.5-3 MT) of GI sheets, which is below JSW's 3 MT single-size MOQ. The customer also raised a need for credit, which the agent did not address. The agent noted a market shortage for the material and scheduled a specific callback for the following week to discuss a future order.
Coaching
You missed the core structure of the pitch; focus on opening correctly, delivering the hook, and then using discovery questions before jumping into qualification.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak or use the customer's name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead immediately asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the required discovery questions; all information was volunteered by the customer. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs during the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any live requirement right now? ... Which one do you need? CR or GI? ... And is the width the same, sir? 1220 or 1250? Agent successfully asked if a requirement existed and clarified key specifications like product type and width. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will call you again on the 21st. You keep your proper requirement ready. Agent set a clear and specific next step with a committed callback date. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| credit | mishandled | I'm not getting a credit system, otherwise I would take even five tons. |
Understood. |
| incumbent_supplier | mishandled | I did have an immediate requirement, so I have taken it here locally now. |
Hmm hmm hmm. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.472 | 52.5s | 58.8s | 128.7s | 7.8s | 326.9 | 0 | 27 | 27 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.5s
Hello.
agent
6.7s
Yes sir, speak.
जी सर बोलिए।
customer
7.5s
Hello.
agent
8.1s
Sir, Sudeep here from JSW One MSME.
सर सुदीप हियर फ्रॉम JSW One MSME.
customer
10.4s
Yes, tell me.
हां बोलिए ना।
agent
11.1s
Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.
ये आपका company registered था सर portal पर हमारे, आपके steel procurement को लेके follow up call था सर।
customer
15.2s
It was registered.
Registered था।
agent
16.4s
Is there any live requirement right now?
अभी कुछ है ऐसा live requirement?
customer
18.8s
Requirement for what, sir? For sheet?
किस चीज का requirement सर? Sheet का?
agent
20.4s
For sheet, yes. In GP, in CR.
Sheet का, yes. GP में, CR में।
customer
22.0s
Sir, there is a requirement for sheet, but our requirement is a bit small. It's for two-three tons.
सर, sheet का requirement रहता है लेकिन हमारा requirement थोड़ा सा ना कम रहता है। दो-तीन ton का रहता है।
agent
25.7s
Hmm hmm hmm hmm.
हम्म हम्म हम्म हम्म।
customer
26.6s
So because of that, it becomes a problem. At your place, the whole...
तो उसकी वजह से दिक्कत हो जाती है। आपके यहां पे जो है पूरा...
agent
28.9s
Which one do you need? CR or GI?
कौनसा लगता है आपको? CR की GI?
customer
30.0s
GI, GI, GI.
GI, GI, GI।
agent
31.1s
You need GI. Sir, in GI, we have an MOQ of three tons, in a single size.
GI लगता है। सर GI में we have a MOQ of three tons, single size में।
customer
34.6s
What are you saying, sir?
क्या बोल रहे सर?
agent
35.4s
In a single size, our MOQ is three tons, sir. I can get it done for you.
Single size में three tons का MOQ है सर हमारा। मैं करवा सकता हूं आपका।
customer
38.6s
Your MOQ is three tons.
तीन ton का आपका MOQ है।
agent
39.7s
Now, the two to three tons you are talking about, are you saying this in mixed sizes? In different sizes?
अभी आप जो दो से तीन ton जो आप बोल रहे हो, ये mix sizes में बोल रहे हो क्या? अलग-अलग sizes में?
customer
42.9s
This one, I have two sizes mixed in it. One is of 2350 and one is of 3048.
ये जो है मेरा दो size रहता है इसमें mix। एक रहता है तेईस सौ पचास का और एक रहता है तीन हजार अड़तालीस का।
agent
47.6s
Okay.
customer
48.8s
And combining both, yes, three tons, so a requirement of two, two-and-a-half, three tons.
और दोनों मिला के, हां, तीन ton तो दो-ढाई-तीन ton का requirement रहता है।
agent
52.2s
And is the width the same, sir? 1220 or 1250?
और ये width same रहता है सर आपका? बारह सौ बीस या बारह सौ पचास?
customer
54.9s
It's 1250.
बारह सौ पचास रहता है।
agent
56.9s
Okay, okay, okay. Is there an immediate requirement?
अच्छा अच्छा अच्छा। अभी immediate requirement है?
customer
58.9s
I did have an immediate requirement, so I have taken it here locally now.
Immediate requirement तो था मेरे पास, तो मैंने अभी यहां ले लिया है local में।
agent
62.1s
Hmm hmm hmm.
हम्म हम्म हम्म।
customer
62.9s
Now I will have a requirement again. So what is the rate going on there? Has anything come for the rate there?
अभी मेरेको फिर requirement रहेगा। तो अभी rate क्या चल रहा है वहां पे? कुछ आया है क्या वहां का rate का?
agent
66.4s
The rate hasn't come yet. Currently, there is a lot of shortage of GP material in the market.
अभी तक rate तो आया नहीं है अभी तक। अभी फिलहाल GP material का काफी shortage चल रहा है market में।
customer
70.0s
Okay, okay.
अच्छा अच्छा।
agent
71.3s
So what we'll do is, today is the 17th. Roughly when will your next requirement come?
तो अपन क्या करते हैं, आज है आपकी सत्रह तारीख। आपका next requirement कब तक आएगा मोटा-मोटा?
customer
74.7s
My next requirement, I have placed it even now, but I have placed a smaller one. I have placed a requirement for 60 sheets.
मेरा तो next requirement मैंने अभी भी डाला है लेकिन वो मैंने थोड़ा कम डाला है। साठ sheet का requirement डाला है।
agent
78.7s
Hmm hmm.
हम्म हम्म।
customer
79.2s
So that, consider it's around, if it's 60 sheets, then one sheet is about 20-22 kg.
तो वो समझो around पकड़ लीजिए कि वो जा रहा है, साठ sheet है तो अभी एक sheet जो है बीस-बाईस kg जाता है।
agent
83.4s
Hmm.
हम्म।
customer
84.1s
So just consider it roughly that the order is only around 1.5 tons.
तो वही लमसम पकड़ लीजिए ना आप कि वो डेढ़ ton के करीब का ही है order।
agent
87.1s
It's not much.
ज्यादा नहीं है।
customer
87.7s
1.5 tons, yes.
डेढ़ ton हां।
agent
88.4s
Okay, I'll do one thing, I'll call you next week itself. 1.5 tons is very less, sir, frankly the MOQ won't fit in this.
चलो मैं एक काम करता हूं, आपको अगले हफ्ते ही फोन करता हूं। डेढ़ ton काफी कम है सर, frankly इसमें MOQ नहीं बैठेगा।
customer
91.7s
Meaning, 1.5 tons, like this is one material, then with that, this one of mine becomes 1.5 tons, then 20-30 that becomes, so 30 of 60 so 600 that. So this goes to around two tons then.
मतलब डेढ़ ton जैसे ये एक material हो गया, फिर उसके साथ जो है, ये जो है मेरा डेढ़ ton ये हो जाता है, फिर बीस-तीस वो हो जाता है, तो तीस का साठ तो छे सौ वो। तो ये दो ton के करीब चले जाता है फिर।
agent
98.7s
Hmm hmm hmm hmm.
हम्म हम्म हम्म हम्म।
customer
99.6s
The thing is, I'm not getting a credit system, otherwise I would take even five tons. I'm not getting a credit system here, which is causing the problem.
अब मेरा कैसा credit system नहीं मिल रहा ना, वरना मैं तो पांच ton भी ले लूं। Credit system यहां मिल नहीं रहा जिसकी वजह से दिक्कत आ रही है।
agent
104.1s
Understood.
समझ गया।
customer
105.2s
Yes. That is one problem now.
हां। अभी वो एक दिक्कत है।
agent
106.4s
Do one thing, sir. Today is the 17th. I will call you again on the 21st. You keep your proper requirement ready. We will close one order next week. For now, you have already taken it, so that is not an issue. I will get your work done, sir. Okay?
एक काम कीजिए सर, अभी आज है आपकी सत्रह तारीख। मैं आपको इक्कीस तारीख को फिर से फोन करता हूं। आप अपना proper requirement ready रखिए। अपन एक order close करते हैं अगले हफ्ते। अभी फिलहाल आपने ले लिया है, तो that is not an issue. मैं करवाता हूं सर आपका काम। Okay?
customer
114.4s
Okay, then tell me.
ठीक है, तो बताइए।
agent
115.3s
Okay.
ठीक है।
customer
115.7s
My company name has changed now. The one that is registered in it, that is not the company name.
अभी मेरा company name change हो गया है। जो उसमें registered है, वो नहीं है company name।
agent
118.9s
What is the name of your company now?
अभी क्या नाम है आपकी company का?
customer
120.1s
I have now opened it under the name Royal Shelter Solutions.
Royal Shelter Solutions के नाम से मैंने अभी open किया है।
agent
123.2s
Okay okay okay. I'll do one thing, I'll send a 'Hi' on WhatsApp. Send me the details of your new company, sir. Okay?
Okay okay okay. मैं एक काम करता हूं, WhatsApp पे 'Hi' लिख के भेजता हूं। अपने नए company का details भेज दो सर मुझे। Okay?
customer
128.0s
Yes yes yes, yes send it to me.
जी जी जी, हां भेज दीजिए मुझे।
agent
129.8s
Okay sir. Okay.
ठीक है सर। Okay।