{ "ucid": "34972178963107082", "call_date": "2026-09-17", "start_time": "2026-09-17 13:14:30", "end_time": "2026-09-17 13:18:30", "duration_sec": 240, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "General Enquiry", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7c7077c4142b2d9a04974b98837ac19d.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1590, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963107082__DIA7c7077c4142b2d9a04974b98837ac19d.mp3", "audio_bytes": 611064, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 203.688, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[6s] CUSTOMER: Hello.\n[7s] AGENT: Yes sir, speak. (जी सर बोलिए।)\n[8s] CUSTOMER: Hello.\n[8s] AGENT: Sir, Sudeep here from JSW One MSME. (सर सुदीप हियर फ्रॉम JSW One MSME.)\n[10s] CUSTOMER: Yes, tell me. (हां बोलिए ना।)\n[11s] AGENT: Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir. (ये आपका company registered था सर portal पर हमारे, आपके steel procurement को लेके follow up call था सर।)\n[15s] CUSTOMER: It was registered. (Registered था।)\n[16s] AGENT: Is there any live requirement right now? (अभी कुछ है ऐसा live requirement?)\n[19s] CUSTOMER: Requirement for what, sir? For sheet? (किस चीज का requirement सर? Sheet का?)\n[20s] AGENT: For sheet, yes. In GP, in CR. (Sheet का, yes. GP में, CR में।)\n[22s] CUSTOMER: Sir, there is a requirement for sheet, but our requirement is a bit small. It's for two-three tons. (सर, sheet का requirement रहता है लेकिन हमारा requirement थोड़ा सा ना कम रहता है। दो-तीन ton का रहता है।)\n[26s] AGENT: Hmm hmm hmm hmm. (हम्म हम्म हम्म हम्म।)\n[27s] CUSTOMER: So because of that, it becomes a problem. At your place, the whole... (तो उसकी वजह से दिक्कत हो जाती है। आपके यहां पे जो है पूरा...)\n[29s] AGENT: Which one do you need? CR or GI? (कौनसा लगता है आपको? CR की GI?)\n[30s] CUSTOMER: GI, GI, GI. (GI, GI, GI।)\n[31s] AGENT: You need GI. Sir, in GI, we have an MOQ of three tons, in a single size. (GI लगता है। सर GI में we have a MOQ of three tons, single size में।)\n[35s] CUSTOMER: What are you saying, sir? (क्या बोल रहे सर?)\n[35s] AGENT: In a single size, our MOQ is three tons, sir. I can get it done for you. (Single size में three tons का MOQ है सर हमारा। मैं करवा सकता हूं आपका।)\n[39s] CUSTOMER: Your MOQ is three tons. (तीन ton का आपका MOQ है।)\n[40s] AGENT: Now, the two to three tons you are talking about, are you saying this in mixed sizes? In different sizes? (अभी आप जो दो से तीन ton जो आप बोल रहे हो, ये mix sizes में बोल रहे हो क्या? अलग-अलग sizes में?)\n[43s] CUSTOMER: This one, I have two sizes mixed in it. One is of 2350 and one is of 3048. (ये जो है मेरा दो size रहता है इसमें mix। एक रहता है तेईस सौ पचास का और एक रहता है तीन हजार अड़तालीस का।)\n[48s] AGENT: Okay.\n[49s] CUSTOMER: And combining both, yes, three tons, so a requirement of two, two-and-a-half, three tons. (और दोनों मिला के, हां, तीन ton तो दो-ढाई-तीन ton का requirement रहता है।)\n[52s] AGENT: And is the width the same, sir? 1220 or 1250? (और ये width same रहता है सर आपका? बारह सौ बीस या बारह सौ पचास?)\n[55s] CUSTOMER: It's 1250. (बारह सौ पचास रहता है।)\n[57s] AGENT: Okay, okay, okay. Is there an immediate requirement? (अच्छा अच्छा अच्छा। अभी immediate requirement है?)\n[59s] CUSTOMER: I did have an immediate requirement, so I have taken it here locally now. (Immediate requirement तो था मेरे पास, तो मैंने अभी यहां ले लिया है local में।)\n[62s] AGENT: Hmm hmm hmm. (हम्म हम्म हम्म।)\n[63s] CUSTOMER: Now I will have a requirement again. So what is the rate going on there? Has anything come for the rate there? (अभी मेरेको फिर requirement रहेगा। तो अभी rate क्या चल रहा है वहां पे? कुछ आया है क्या वहां का rate का?)\n[66s] AGENT: The rate hasn't come yet. Currently, there is a lot of shortage of GP material in the market. (अभी तक rate तो आया नहीं है अभी तक। अभी फिलहाल GP material का काफी shortage चल रहा है market में।)\n[70s] CUSTOMER: Okay, okay. (अच्छा अच्छा।)\n[71s] AGENT: So what we'll do is, today is the 17th. Roughly when will your next requirement come? (तो अपन क्या करते हैं, आज है आपकी सत्रह तारीख। आपका next requirement कब तक आएगा मोटा-मोटा?)\n[75s] CUSTOMER: My next requirement, I have placed it even now, but I have placed a smaller one. I have placed a requirement for 60 sheets. (मेरा तो next requirement मैंने अभी भी डाला है लेकिन वो मैंने थोड़ा कम डाला है। साठ sheet का requirement डाला है।)\n[79s] AGENT: Hmm hmm. (हम्म हम्म।)\n[79s] CUSTOMER: So that, consider it's around, if it's 60 sheets, then one sheet is about 20-22 kg. (तो वो समझो around पकड़ लीजिए कि वो जा रहा है, साठ sheet है तो अभी एक sheet जो है बीस-बाईस kg जाता है।)\n[83s] AGENT: Hmm. (हम्म।)\n[84s] CUSTOMER: So just consider it roughly that the order is only around 1.5 tons. (तो वही लमसम पकड़ लीजिए ना आप कि वो डेढ़ ton के करीब का ही है order।)\n[87s] AGENT: It's not much. (ज्यादा नहीं है।)\n[88s] CUSTOMER: 1.5 tons, yes. (डेढ़ ton हां।)\n[88s] AGENT: Okay, I'll do one thing, I'll call you next week itself. 1.5 tons is very less, sir, frankly the MOQ won't fit in this. (चलो मैं एक काम करता हूं, आपको अगले हफ्ते ही फोन करता हूं। डेढ़ ton काफी कम है सर, frankly इसमें MOQ नहीं बैठेगा।)\n[92s] CUSTOMER: Meaning, 1.5 tons, like this is one material, then with that, this one of mine becomes 1.5 tons, then 20-30 that becomes, so 30 of 60 so 600 that. So this goes to around two tons then. (मतलब डेढ़ ton जैसे ये एक material हो गया, फिर उसके साथ जो है, ये जो है मेरा डेढ़ ton ये हो जाता है, फिर बीस-तीस वो हो जाता है, तो तीस का साठ तो छे सौ वो। तो ये दो ton के करीब चले जाता है फिर।)\n[99s] AGENT: Hmm hmm hmm hmm. (हम्म हम्म हम्म हम्म।)\n[100s] CUSTOMER: The thing is, I'm not getting a credit system, otherwise I would take even five tons. I'm not getting a credit system here, which is causing the problem. (अब मेरा कैसा credit system नहीं मिल रहा ना, वरना मैं तो पांच ton भी ले लूं। Credit system यहां मिल नहीं रहा जिसकी वजह से दिक्कत आ रही है।)\n[104s] AGENT: Understood. (समझ गया।)\n[105s] CUSTOMER: Yes. That is one problem now. (हां। अभी वो एक दिक्कत है।)\n[106s] AGENT: Do one thing, sir. Today is the 17th. I will call you again on the 21st. You keep your proper requirement ready. We will close one order next week. For now, you have already taken it, so that is not an issue. I will get your work done, sir. Okay? (एक काम कीजिए सर, अभी आज है आपकी सत्रह तारीख। मैं आपको इक्कीस तारीख को फिर से फोन करता हूं। आप अपना proper requirement ready रखिए। अपन एक order close करते हैं अगले हफ्ते। अभी फिलहाल आपने ले लिया है, तो that is not an issue. मैं करवाता हूं सर आपका काम। Okay?)\n[114s] CUSTOMER: Okay, then tell me. (ठीक है, तो बताइए।)\n[115s] AGENT: Okay. (ठीक है।)\n[116s] CUSTOMER: My company name has changed now. The one that is registered in it, that is not the company name. (अभी मेरा company name change हो गया है। जो उसमें registered है, वो नहीं है company name।)\n[119s] AGENT: What is the name of your company now? (अभी क्या नाम है आपकी company का?)\n[120s] CUSTOMER: I have now opened it under the name Royal Shelter Solutions. (Royal Shelter Solutions के नाम से मैंने अभी open किया है।)\n[123s] AGENT: Okay okay okay. I'll do one thing, I'll send a 'Hi' on WhatsApp. Send me the details of your new company, sir. Okay? (Okay okay okay. मैं एक काम करता हूं, WhatsApp पे 'Hi' लिख के भेजता हूं। अपने नए company का details भेज दो सर मुझे। Okay?)\n[128s] CUSTOMER: Yes yes yes, yes send it to me. (जी जी जी, हां भेज दीजिए मुझे।)\n[130s] AGENT: Okay sir. Okay. (ठीक है सर। Okay।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 54, "connected": 1, "audio_notes": "clear: Heavy code-mixing of English technical and business terms within Hindi sentences.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "54 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]", "pitch_coaching_note": "You missed the core structure of the pitch; focus on opening correctly, delivering the hook, and then using discovery questions before jumping into qualification.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 1, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "out_of_stock", "supply_details": "Currently, there is a lot of shortage of GP material in the market.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer requires small quantities (1.5-3 MT) of GI sheets, which is below JSW's 3 MT single-size MOQ. The customer also raised a need for credit, which the agent did not address. The agent noted a market shortage for the material and scheduled a specific callback for the following week to discuss a future order.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak or use the customer's name.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead immediately asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the required discovery questions; all information was volunteered by the customer.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs during the call.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Is there any live requirement right now? ... Which one do you need? CR or GI? ... And is the width the same, sir? 1220 or 1250?\", \"comment\": \"Agent successfully asked if a requirement existed and clarified key specifications like product type and width.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will call you again on the 21st. You keep your proper requirement ready.\", \"comment\": \"Agent set a clear and specific next step with a committed callback date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the core structure of the pitch; focus on opening correctly, delivering the hook, and then using discovery questions before jumping into qualification.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"out_of_stock\", \"supply_details\": \"Currently, there is a lot of shortage of GP material in the market.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"credit\", \"state\": \"mishandled\", \"evidence\": \"I'm not getting a credit system, otherwise I would take even five tons.\", \"response\": \"Understood.\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"I did have an immediate requirement, so I have taken it here locally now.\", \"response\": \"Hmm hmm hmm.\"}], \"call_summary\": \"The customer requires small quantities (1.5-3 MT) of GI sheets, which is below JSW's 3 MT single-size MOQ. The customer also raised a need for credit, which the agent did not address. The agent noted a market shortage for the material and scheduled a specific callback for the following week to discuss a future order.\"}", "error": null, "latency_ms": 35893, "input_tokens": 4786, "output_tokens": 871, "created_at": "2026-09-25 12:04:17", "sentiment": "negative", "sentiment_score": -0.217, "sentiment_confidence": "high", "pos": 10, "neg": 22, "lex_hits": 19, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.472, "agent_talk_sec": 52.5, "customer_talk_sec": 58.8, "dead_air_sec": 128.7, "longest_monologue_sec": 7.8, "agent_wpm": 326.9, "interruptions": 0, "agent_turns": 27, "customer_turns": 27, "discovery_qs": 12, "words_agent": 286, "words_customer": 309, "monologue_heavy": 0, "turns": [ { "ucid": "34972178963107082", "idx": 0, "speaker": "customer", "start_s": 5.5, "end_s": 6.0, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "34972178963107082", "idx": 1, "speaker": "agent", "start_s": 6.7, "end_s": 7.4, "text_en": "Yes sir, speak.", "text_native": "जी सर बोलिए।" }, { "ucid": "34972178963107082", "idx": 2, "speaker": "customer", "start_s": 7.5, "end_s": 7.9, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "34972178963107082", "idx": 3, "speaker": "agent", "start_s": 8.1, "end_s": 10.0, "text_en": "Sir, Sudeep here from JSW One MSME.", "text_native": "सर सुदीप हियर फ्रॉम JSW One MSME." }, { "ucid": "34972178963107082", "idx": 4, "speaker": "customer", "start_s": 10.4, "end_s": 10.9, "text_en": "Yes, tell me.", "text_native": "हां बोलिए ना।" }, { "ucid": "34972178963107082", "idx": 5, "speaker": "agent", "start_s": 11.1, "end_s": 14.8, "text_en": "Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.", "text_native": "ये आपका company registered था सर portal पर हमारे, आपके steel procurement को लेके follow up call था सर।" }, { "ucid": "34972178963107082", "idx": 6, "speaker": "customer", "start_s": 15.2, "end_s": 15.8, "text_en": "It was registered.", "text_native": "Registered था।" }, { "ucid": "34972178963107082", "idx": 7, "speaker": "agent", "start_s": 16.4, "end_s": 17.9, "text_en": "Is there any live requirement right now?", "text_native": "अभी कुछ है ऐसा live requirement?" }, { "ucid": "34972178963107082", "idx": 8, "speaker": "customer", "start_s": 18.8, "end_s": 20.2, "text_en": "Requirement for what, sir? For sheet?", "text_native": "किस चीज का requirement सर? Sheet का?" }, { "ucid": "34972178963107082", "idx": 9, "speaker": "agent", "start_s": 20.4, "end_s": 21.9, "text_en": "For sheet, yes. In GP, in CR.", "text_native": "Sheet का, yes. GP में, CR में।" }, { "ucid": "34972178963107082", "idx": 10, "speaker": "customer", "start_s": 22.0, "end_s": 25.3, "text_en": "Sir, there is a requirement for sheet, but our requirement is a bit small. It's for two-three tons.", "text_native": "सर, sheet का requirement रहता है लेकिन हमारा requirement थोड़ा सा ना कम रहता है। दो-तीन ton का रहता है।" }, { "ucid": "34972178963107082", "idx": 11, "speaker": "agent", "start_s": 25.7, "end_s": 26.6, "text_en": "Hmm hmm hmm hmm.", "text_native": "हम्म हम्म हम्म हम्म।" }, { "ucid": "34972178963107082", "idx": 12, "speaker": "customer", "start_s": 26.6, "end_s": 28.9, "text_en": "So because of that, it becomes a problem. At your place, the whole...", "text_native": "तो उसकी वजह से दिक्कत हो जाती है। आपके यहां पे जो है पूरा..." }, { "ucid": "34972178963107082", "idx": 13, "speaker": "agent", "start_s": 28.9, "end_s": 30.0, "text_en": "Which one do you need? CR or GI?", "text_native": "कौनसा लगता है आपको? CR की GI?" }, { "ucid": "34972178963107082", "idx": 14, "speaker": "customer", "start_s": 30.0, "end_s": 30.9, "text_en": "GI, GI, GI.", "text_native": "GI, GI, GI।" }, { "ucid": "34972178963107082", "idx": 15, "speaker": "agent", "start_s": 31.1, "end_s": 34.0, "text_en": "You need GI. Sir, in GI, we have an MOQ of three tons, in a single size.", "text_native": "GI लगता है। सर GI में we have a MOQ of three tons, single size में।" }, { "ucid": "34972178963107082", "idx": 16, "speaker": "customer", "start_s": 34.6, "end_s": 35.3, "text_en": "What are you saying, sir?", "text_native": "क्या बोल रहे सर?" }, { "ucid": "34972178963107082", "idx": 17, "speaker": "agent", "start_s": 35.4, "end_s": 38.2, "text_en": "In a single size, our MOQ is three tons, sir. I can get it done for you.", "text_native": "Single size में three tons का MOQ है सर हमारा। मैं करवा सकता हूं आपका।" }, { "ucid": "34972178963107082", "idx": 18, "speaker": "customer", "start_s": 38.6, "end_s": 39.7, "text_en": "Your MOQ is three tons.", "text_native": "तीन ton का आपका MOQ है।" }, { "ucid": "34972178963107082", "idx": 19, "speaker": "agent", "start_s": 39.7, "end_s": 42.6, "text_en": "Now, the two to three tons you are talking about, are you saying this in mixed sizes? In different sizes?", "text_native": "अभी आप जो दो से तीन ton जो आप बोल रहे हो, ये mix sizes में बोल रहे हो क्या? अलग-अलग sizes में?" }, { "ucid": "34972178963107082", "idx": 20, "speaker": "customer", "start_s": 42.9, "end_s": 47.4, "text_en": "This one, I have two sizes mixed in it. One is of 2350 and one is of 3048.", "text_native": "ये जो है मेरा दो size रहता है इसमें mix। एक रहता है तेईस सौ पचास का और एक रहता है तीन हजार अड़तालीस का।" }, { "ucid": "34972178963107082", "idx": 21, "speaker": "agent", "start_s": 47.6, "end_s": 48.0, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "34972178963107082", "idx": 22, "speaker": "customer", "start_s": 48.8, "end_s": 51.8, "text_en": "And combining both, yes, three tons, so a requirement of two, two-and-a-half, three tons.", "text_native": "और दोनों मिला के, हां, तीन ton तो दो-ढाई-तीन ton का requirement रहता है।" }, { "ucid": "34972178963107082", "idx": 23, "speaker": "agent", "start_s": 52.2, "end_s": 54.6, "text_en": "And is the width the same, sir? 1220 or 1250?", "text_native": "और ये width same रहता है सर आपका? बारह सौ बीस या बारह सौ पचास?" }, { "ucid": "34972178963107082", "idx": 24, "speaker": "customer", "start_s": 54.9, "end_s": 56.0, "text_en": "It's 1250.", "text_native": "बारह सौ पचास रहता है।" }, { "ucid": "34972178963107082", "idx": 25, "speaker": "agent", "start_s": 56.9, "end_s": 58.5, "text_en": "Okay, okay, okay. Is there an immediate requirement?", "text_native": "अच्छा अच्छा अच्छा। अभी immediate requirement है?" }, { "ucid": "34972178963107082", "idx": 26, "speaker": "customer", "start_s": 58.9, "end_s": 61.8, "text_en": "I did have an immediate requirement, so I have taken it here locally now.", "text_native": "Immediate requirement तो था मेरे पास, तो मैंने अभी यहां ले लिया है local में।" }, { "ucid": "34972178963107082", "idx": 27, "speaker": "agent", "start_s": 62.1, "end_s": 62.7, "text_en": "Hmm hmm hmm.", "text_native": "हम्म हम्म हम्म।" }, { "ucid": "34972178963107082", "idx": 28, "speaker": "customer", "start_s": 62.9, "end_s": 66.3, "text_en": "Now I will have a requirement again. So what is the rate going on there? Has anything come for the rate there?", "text_native": "अभी मेरेको फिर requirement रहेगा। तो अभी rate क्या चल रहा है वहां पे? कुछ आया है क्या वहां का rate का?" }, { "ucid": "34972178963107082", "idx": 29, "speaker": "agent", "start_s": 66.4, "end_s": 70.0, "text_en": "The rate hasn't come yet. Currently, there is a lot of shortage of GP material in the market.", "text_native": "अभी तक rate तो आया नहीं है अभी तक। अभी फिलहाल GP material का काफी shortage चल रहा है market में।" }, { "ucid": "34972178963107082", "idx": 30, "speaker": "customer", "start_s": 70.0, "end_s": 70.8, "text_en": "Okay, okay.", "text_native": "अच्छा अच्छा।" }, { "ucid": "34972178963107082", "idx": 31, "speaker": "agent", "start_s": 71.3, "end_s": 74.4, "text_en": "So what we'll do is, today is the 17th. Roughly when will your next requirement come?", "text_native": "तो अपन क्या करते हैं, आज है आपकी सत्रह तारीख। आपका next requirement कब तक आएगा मोटा-मोटा?" }, { "ucid": "34972178963107082", "idx": 32, "speaker": "customer", "start_s": 74.7, "end_s": 78.4, "text_en": "My next requirement, I have placed it even now, but I have placed a smaller one. I have placed a requirement for 60 sheets.", "text_native": "मेरा तो next requirement मैंने अभी भी डाला है लेकिन वो मैंने थोड़ा कम डाला है। साठ sheet का requirement डाला है।" }, { "ucid": "34972178963107082", "idx": 33, "speaker": "agent", "start_s": 78.7, "end_s": 79.2, "text_en": "Hmm hmm.", "text_native": "हम्म हम्म।" }, { "ucid": "34972178963107082", "idx": 34, "speaker": "customer", "start_s": 79.2, "end_s": 83.4, "text_en": "So that, consider it's around, if it's 60 sheets, then one sheet is about 20-22 kg.", "text_native": "तो वो समझो around पकड़ लीजिए कि वो जा रहा है, साठ sheet है तो अभी एक sheet जो है बीस-बाईस kg जाता है।" }, { "ucid": "34972178963107082", "idx": 35, "speaker": "agent", "start_s": 83.4, "end_s": 83.6, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "34972178963107082", "idx": 36, "speaker": "customer", "start_s": 84.1, "end_s": 86.7, "text_en": "So just consider it roughly that the order is only around 1.5 tons.", "text_native": "तो वही लमसम पकड़ लीजिए ना आप कि वो डेढ़ ton के करीब का ही है order।" }, { "ucid": "34972178963107082", "idx": 37, "speaker": "agent", "start_s": 87.1, "end_s": 87.7, "text_en": "It's not much.", "text_native": "ज्यादा नहीं है।" }, { "ucid": "34972178963107082", "idx": 38, "speaker": "customer", "start_s": 87.7, "end_s": 88.4, "text_en": "1.5 tons, yes.", "text_native": "डेढ़ ton हां।" }, { "ucid": "34972178963107082", "idx": 39, "speaker": "agent", "start_s": 88.4, "end_s": 91.7, "text_en": "Okay, I'll do one thing, I'll call you next week itself. 1.5 tons is very less, sir, frankly the MOQ won't fit in this.", "text_native": "चलो मैं एक काम करता हूं, आपको अगले हफ्ते ही फोन करता हूं। डेढ़ ton काफी कम है सर, frankly इसमें MOQ नहीं बैठेगा।" }, { "ucid": "34972178963107082", "idx": 40, "speaker": "customer", "start_s": 91.7, "end_s": 98.4, "text_en": "Meaning, 1.5 tons, like this is one material, then with that, this one of mine becomes 1.5 tons, then 20-30 that becomes, so 30 of 60 so 600 that. So this goes to around two tons then.", "text_native": "मतलब डेढ़ ton जैसे ये एक material हो गया, फिर उसके साथ जो है, ये जो है मेरा डेढ़ ton ये हो जाता है, फिर बीस-तीस वो हो जाता है, तो तीस का साठ तो छे सौ वो। तो ये दो ton के करीब चले जाता है फिर।" }, { "ucid": "34972178963107082", "idx": 41, "speaker": "agent", "start_s": 98.7, "end_s": 99.6, "text_en": "Hmm hmm hmm hmm.", "text_native": "हम्म हम्म हम्म हम्म।" }, { "ucid": "34972178963107082", "idx": 42, "speaker": "customer", "start_s": 99.6, "end_s": 103.8, "text_en": "The thing is, I'm not getting a credit system, otherwise I would take even five tons. I'm not getting a credit system here, which is causing the problem.", "text_native": "अब मेरा कैसा credit system नहीं मिल रहा ना, वरना मैं तो पांच ton भी ले लूं। Credit system यहां मिल नहीं रहा जिसकी वजह से दिक्कत आ रही है।" }, { "ucid": "34972178963107082", "idx": 43, "speaker": "agent", "start_s": 104.1, "end_s": 104.7, "text_en": "Understood.", "text_native": "समझ गया।" }, { "ucid": "34972178963107082", "idx": 44, "speaker": "customer", "start_s": 105.2, "end_s": 106.4, "text_en": "Yes. That is one problem now.", "text_native": "हां। अभी वो एक दिक्कत है।" }, { "ucid": "34972178963107082", "idx": 45, "speaker": "agent", "start_s": 106.4, "end_s": 114.2, "text_en": "Do one thing, sir. Today is the 17th. I will call you again on the 21st. You keep your proper requirement ready. We will close one order next week. For now, you have already taken it, so that is not an issue. I will get your work done, sir. Okay?", "text_native": "एक काम कीजिए सर, अभी आज है आपकी सत्रह तारीख। मैं आपको इक्कीस तारीख को फिर से फोन करता हूं। आप अपना proper requirement ready रखिए। अपन एक order close करते हैं अगले हफ्ते। अभी फिलहाल आपने ले लिया है, तो that is not an issue. मैं करवाता हूं सर आपका काम। Okay?" }, { "ucid": "34972178963107082", "idx": 46, "speaker": "customer", "start_s": 114.4, "end_s": 115.3, "text_en": "Okay, then tell me.", "text_native": "ठीक है, तो बताइए।" }, { "ucid": "34972178963107082", "idx": 47, "speaker": "agent", "start_s": 115.3, "end_s": 115.7, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "34972178963107082", "idx": 48, "speaker": "customer", "start_s": 115.7, "end_s": 118.7, "text_en": "My company name has changed now. The one that is registered in it, that is not the company name.", "text_native": "अभी मेरा company name change हो गया है। जो उसमें registered है, वो नहीं है company name।" }, { "ucid": "34972178963107082", "idx": 49, "speaker": "agent", "start_s": 118.9, "end_s": 120.0, "text_en": "What is the name of your company now?", "text_native": "अभी क्या नाम है आपकी company का?" }, { "ucid": "34972178963107082", "idx": 50, "speaker": "customer", "start_s": 120.1, "end_s": 122.8, "text_en": "I have now opened it under the name Royal Shelter Solutions.", "text_native": "Royal Shelter Solutions के नाम से मैंने अभी open किया है।" }, { "ucid": "34972178963107082", "idx": 51, "speaker": "agent", "start_s": 123.2, "end_s": 127.8, "text_en": "Okay okay okay. I'll do one thing, I'll send a 'Hi' on WhatsApp. Send me the details of your new company, sir. Okay?", "text_native": "Okay okay okay. मैं एक काम करता हूं, WhatsApp पे 'Hi' लिख के भेजता हूं। अपने नए company का details भेज दो सर मुझे। Okay?" }, { "ucid": "34972178963107082", "idx": 52, "speaker": "customer", "start_s": 128.0, "end_s": 129.5, "text_en": "Yes yes yes, yes send it to me.", "text_native": "जी जी जी, हां भेज दीजिए मुझे।" }, { "ucid": "34972178963107082", "idx": 53, "speaker": "agent", "start_s": 129.8, "end_s": 130.7, "text_en": "Okay sir. Okay.", "text_native": "ठीक है सर। Okay।" } ], "steps": [ { "ucid": "34972178963107082", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not ask for permission to speak or use the customer's name." }, { "ucid": "34972178963107082", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not provide a supply or price hook, instead immediately asking for a requirement." }, { "ucid": "34972178963107082", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent did not ask any of the required discovery questions; all information was volunteered by the customer." }, { "ucid": "34972178963107082", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not pitch any USPs during the call." }, { "ucid": "34972178963107082", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Is there any live requirement right now? ... Which one do you need? CR or GI? ... And is the width the same, sir? 1220 or 1250?", "comment": "Agent successfully asked if a requirement existed and clarified key specifications like product type and width." }, { "ucid": "34972178963107082", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "I will call you again on the 21st. You keep your proper requirement ready.", "comment": "Agent set a clear and specific next step with a committed callback date." } ], "objections": [ { "ucid": "34972178963107082", "obj_type": "credit", "state": "mishandled", "evidence": "I'm not getting a credit system, otherwise I would take even five tons.", "response": "Understood." }, { "ucid": "34972178963107082", "obj_type": "incumbent_supplier", "state": "mishandled", "evidence": "I did have an immediate requirement, so I have taken it here locally now.", "response": "Hmm hmm hmm." } ], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)" ], "objection_phrases_list": [] }