Call 34972178963005462 2026-09-17 · Ronak Mehta · 3:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 45 turns, clean transcript (0% inaudible) | Hindi | 45 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the agent's side, but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak; the customer took control of the call immediately.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
This is a direct requirement question, not a supply/price hook designed to create interest.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent only asked what the customer manufactures, missing 5 of 6 key discovery questions.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
What will be the dimensions for this in point eight, sir? ... 1250. ... How many tons? ... where will your location be? Your delivery location?
Closure with next step
I will check this once, sir, and get back to you now, I will ping you on WhatsApp, sir, okay?
Summary
The customer opened the call by immediately asking for a price on a specific GI coil (0.80mm x 1250mm). The agent bypassed the standard pitch structure to focus on capturing the requirement details (approx. 7 tons for delivery to Mundka). The call ended with the agent committing to check stock for the specific coil weight and send a quote via WhatsApp.
Coaching
When a customer immediately asks for a price, acknowledge their request but gently pivot back to discovery to understand their needs before quoting.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak; the customer took control of the call immediately. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Yes sir, do you have any requirement right now for MS steels, in GI coil? This is a direct requirement question, not a supply/price hook designed to create interest. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | And what do you do, sir, in manufacturing, what is this of yours? Agent only asked what the customer manufactures, missing 5 of 6 key discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation was purely transactional about the immediate requirement. |
| SL5 Qualify | 2 | pass | – | 2.0 | What will be the dimensions for this in point eight, sir? ... 1250. ... How many tons? ... where will your location be? Your delivery location? Agent successfully captured the key details of the requirement: thickness, width, quantity, and location. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will check this once, sir, and get back to you now, I will ping you on WhatsApp, sir, okay? Agent set a clear, committed next step to provide a quote via WhatsApp immediately after checking stock. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.664 | 40.5s | 20.5s | 131.0s | 4.0s | 354.1 | 0 | 23 | 22 | 16 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.8s
Hello Gaurav ji. Good afternoon, this is Ronak Mehta speaking. I am good sir, I am calling from JSW.
Hello Gaurav ji. Good afternoon Ronak Mehta baat kar raha hu. I am good sir from JSW se baat kar raha hu main.
customer
4.4s
Yes, yes.
हांजी हांजी।
agent
5.0s
Yes sir, do you have any requirement right now for MS steels, in GI coil?
जी सर कुछ requirement आ रहा है अभी आपको MS steels में, GI coil में?
customer
7.6s
GI, GI.
GI GI.
customer
8.1s
What is the rate for point eight zero? 1250?
point eight zero का क्या rate है? 1250?
agent
9.6s
What, what?
क्या क्या?
customer
10.1s
eight zero.
agent
10.8s
For point eighty, what?
point eighty का क्या?
customer
11.5s
point eight zero, yes.
point eight zero हां।
agent
12.2s
For point eight zero, right?
point eight zero का ना?
customer
12.9s
Yes, yes.
हां हां।
agent
13.3s
Right now sir, its rate is going on at 77, 78. I will have to check this once.
अभी तो सर इसका चल रहा है 77 78. मेरेको एक बार check करना पड़ेगा ये।
customer
16.1s
Yes, yes.
हां हां।
agent
16.8s
Okay. Is this for immediate purchase right now, or how is it, sir?
Okay. अभी ये purchase करने का अभी अभी तुरंत है या सर कैसा है सर आपका?
customer
19.6s
We will do it, you tell me the rate.
कर ही लेंगे आप मुझे rate बताओ।
agent
21.0s
Okay. So I'll note down your dimensions once.
Okay. तो मैं एक बार note कर लेता हूं आपका dimensions.
agent
23.2s
What will be the dimensions for this in point eight, sir?
क्या dimension क्या रहेंगी सर इसकी point eight में?
customer
24.9s
1250.
agent
25.8s
1250. Will it be regular in eighty?
1250. Regular रहेगी eighty में?
customer
27.3s
Yes, 80 is our regular.
हां 80 regular रहता है अपना।
customer
28.8s
80, 70, 60 are regular, sir.
80 70 60 regular रहता है सर ये।
agent
30.9s
Yes. And currently, do you need it in point eight or do you also need it in point six?
हां। और अभी current में point eight में चाहिए आपको या point six में भी चाहिए आपको?
customer
33.6s
point eight, I need point eight right now.
point eight, point eight चाहिए अभी।
agent
34.6s
point eight. How many tons?
point eight. कितना ton?
customer
35.5s
Sir, how much, how many tons is the coil you have?
सर कितने का, कितने ton की coil है अपने पास?
agent
37.2s
You will get 10 tons, 20 tons, sir.
आपको 10 ton 20 ton मिल जाएगी सर।
customer
39.1s
Won't one of around seven tons be available?
कोई सात ton के आसपास की नहीं पड़ेगी क्या?
agent
40.6s
I will have to check for seven tons.
सात ton का check करना पड़ेगा मुझे।
customer
42.0s
If seven tons is available then check
सात ton मिल जाए तो check
agent
42.9s
I'll check.
check करता हूं।
agent
43.6s
It can be available, sir. I'll check once. It is usually available.
मिल सकता है सर। मैं एक बार check कर लेता हूं। होती तो है।
customer
45.6s
Yes, once tell me the rate and both things, sir. In how much GSM is this material?
हां एक बार मुझे rate और दोनों चीज बता दो सर एक बार। कितने GSM में माल है ये?
agent
48.2s
One minute, yes. You will get the GSM then in point eight. One minute. I... where will your location be? Your delivery location?
एक मिनट हां। GSM मिल जाएगी फिर point eight में आपको। एक मिनट। मैं आपका ये किधर रहेगा location आपका? Delivery location?
customer
52.3s
Mundka. Mundka Mundka.
agent
53.5s
It will be in Jhajjar itself, in Bahadurgarh?
Jhajjar में ही रहेगा Bahadurgarh में?
customer
55.1s
Yes.
हां।
agent
55.7s
And the pincode is 124507?
और pincode 124507?
customer
56.9s
Yes.
हां।
agent
57.5s
Okay. I will check this once, sir, and get back to you now, I will ping you on WhatsApp, sir, okay?
ठीक है। मैं एक बार ये सर check करा के आपको अभी करता हूं, आपको WhatsApp पे ping करता हूं सर मैं आपको, ठीक है?
customer
61.1s
Okay, okay.
ठीक है ठीक है।
agent
61.8s
Okay, done sir. And what do you do, sir, in manufacturing, what is this of yours?
Okay done sir. और आप क्या करते हैं सर manufacturing में क्या है आपका ये?
customer
64.1s
I have a rolling shutter business, sir.
मेरा rolling shutter का काम है सर।
agent
65.3s
Rolling sheet business?
Rolling sheet का काम है?
customer
66.1s
Rolling shutter, rolling shutter, I make strips.
Rolling shutter, rolling shutter, strips बनाता हूं मैं।
agent
68.0s
Oh, I see, okay, okay. Done, sir.
अच्छा अच्छा okay okay. Done sir.