{ "ucid": "34972178963005462", "call_date": "2026-09-17", "start_time": "2026-09-17 12:57:34", "end_time": "2026-09-17 13:00:46", "duration_sec": 192, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "General Enquiry", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA6a817858f95f1214a3a72225cbe02936.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1595, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178963005462__DIA6a817858f95f1214a3a72225cbe02936.mp3", "audio_bytes": 438264, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 146.088, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] AGENT: Hello Gaurav ji. Good afternoon, this is Ronak Mehta speaking. I am good sir, I am calling from JSW. (Hello Gaurav ji. Good afternoon Ronak Mehta baat kar raha hu. I am good sir from JSW se baat kar raha hu main.)\n[4s] CUSTOMER: Yes, yes. (हांजी हांजी।)\n[5s] AGENT: Yes sir, do you have any requirement right now for MS steels, in GI coil? (जी सर कुछ requirement आ रहा है अभी आपको MS steels में, GI coil में?)\n[8s] CUSTOMER: GI, GI. (GI GI.)\n[8s] CUSTOMER: What is the rate for point eight zero? 1250? (point eight zero का क्या rate है? 1250?)\n[10s] AGENT: What, what? (क्या क्या?)\n[10s] CUSTOMER: eight zero.\n[11s] AGENT: For point eighty, what? (point eighty का क्या?)\n[12s] CUSTOMER: point eight zero, yes. (point eight zero हां।)\n[12s] AGENT: For point eight zero, right? (point eight zero का ना?)\n[13s] CUSTOMER: Yes, yes. (हां हां।)\n[13s] AGENT: Right now sir, its rate is going on at 77, 78. I will have to check this once. (अभी तो सर इसका चल रहा है 77 78. मेरेको एक बार check करना पड़ेगा ये।)\n[16s] CUSTOMER: Yes, yes. (हां हां।)\n[17s] AGENT: Okay. Is this for immediate purchase right now, or how is it, sir? (Okay. अभी ये purchase करने का अभी अभी तुरंत है या सर कैसा है सर आपका?)\n[20s] CUSTOMER: We will do it, you tell me the rate. (कर ही लेंगे आप मुझे rate बताओ।)\n[21s] AGENT: Okay. So I'll note down your dimensions once. (Okay. तो मैं एक बार note कर लेता हूं आपका dimensions.)\n[23s] AGENT: What will be the dimensions for this in point eight, sir? (क्या dimension क्या रहेंगी सर इसकी point eight में?)\n[25s] CUSTOMER: 1250.\n[26s] AGENT: 1250. Will it be regular in eighty? (1250. Regular रहेगी eighty में?)\n[27s] CUSTOMER: Yes, 80 is our regular. (हां 80 regular रहता है अपना।)\n[29s] CUSTOMER: 80, 70, 60 are regular, sir. (80 70 60 regular रहता है सर ये।)\n[31s] AGENT: Yes. And currently, do you need it in point eight or do you also need it in point six? (हां। और अभी current में point eight में चाहिए आपको या point six में भी चाहिए आपको?)\n[34s] CUSTOMER: point eight, I need point eight right now. (point eight, point eight चाहिए अभी।)\n[35s] AGENT: point eight. How many tons? (point eight. कितना ton?)\n[36s] CUSTOMER: Sir, how much, how many tons is the coil you have? (सर कितने का, कितने ton की coil है अपने पास?)\n[37s] AGENT: You will get 10 tons, 20 tons, sir. (आपको 10 ton 20 ton मिल जाएगी सर।)\n[39s] CUSTOMER: Won't one of around seven tons be available? (कोई सात ton के आसपास की नहीं पड़ेगी क्या?)\n[41s] AGENT: I will have to check for seven tons. (सात ton का check करना पड़ेगा मुझे।)\n[42s] CUSTOMER: If seven tons is available then check (सात ton मिल जाए तो check)\n[43s] AGENT: I'll check. (check करता हूं।)\n[44s] AGENT: It can be available, sir. I'll check once. It is usually available. (मिल सकता है सर। मैं एक बार check कर लेता हूं। होती तो है।)\n[46s] CUSTOMER: Yes, once tell me the rate and both things, sir. In how much GSM is this material? (हां एक बार मुझे rate और दोनों चीज बता दो सर एक बार। कितने GSM में माल है ये?)\n[48s] AGENT: One minute, yes. You will get the GSM then in point eight. One minute. I... where will your location be? Your delivery location? (एक मिनट हां। GSM मिल जाएगी फिर point eight में आपको। एक मिनट। मैं आपका ये किधर रहेगा location आपका? Delivery location?)\n[52s] CUSTOMER: Mundka. Mundka Mundka.\n[54s] AGENT: It will be in Jhajjar itself, in Bahadurgarh? (Jhajjar में ही रहेगा Bahadurgarh में?)\n[55s] CUSTOMER: Yes. (हां।)\n[56s] AGENT: And the pincode is 124507? (और pincode 124507?)\n[57s] CUSTOMER: Yes. (हां।)\n[58s] AGENT: Okay. I will check this once, sir, and get back to you now, I will ping you on WhatsApp, sir, okay? (ठीक है। मैं एक बार ये सर check करा के आपको अभी करता हूं, आपको WhatsApp पे ping करता हूं सर मैं आपको, ठीक है?)\n[61s] CUSTOMER: Okay, okay. (ठीक है ठीक है।)\n[62s] AGENT: Okay, done sir. And what do you do, sir, in manufacturing, what is this of yours? (Okay done sir. और आप क्या करते हैं सर manufacturing में क्या है आपका ये?)\n[64s] CUSTOMER: I have a rolling shutter business, sir. (मेरा rolling shutter का काम है सर।)\n[65s] AGENT: Rolling sheet business? (Rolling sheet का काम है?)\n[66s] CUSTOMER: Rolling shutter, rolling shutter, I make strips. (Rolling shutter, rolling shutter, strips बनाता हूं मैं।)\n[68s] AGENT: Oh, I see, okay, okay. Done, sir. (अच्छा अच्छा okay okay. Done sir.)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 45, "connected": 1, "audio_notes": "clear: There is some minor background noise on the agent's side, but it does not impede transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "45 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]", "pitch_coaching_note": "When a customer immediately asks for a price, acknowledge their request but gently pivot back to discovery to understand their needs before quoting.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer opened the call by immediately asking for a price on a specific GI coil (0.80mm x 1250mm). The agent bypassed the standard pitch structure to focus on capturing the requirement details (approx. 7 tons for delivery to Mundka). The call ended with the agent committing to check stock for the specific coil weight and send a quote via WhatsApp.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak; the customer took control of the call immediately.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes sir, do you have any requirement right now for MS steels, in GI coil?\", \"comment\": \"This is a direct requirement question, not a supply/price hook designed to create interest.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"And what do you do, sir, in manufacturing, what is this of yours?\", \"comment\": \"Agent only asked what the customer manufactures, missing 5 of 6 key discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the conversation was purely transactional about the immediate requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"What will be the dimensions for this in point eight, sir? ... 1250. ... How many tons? ... where will your location be? Your delivery location?\", \"comment\": \"Agent successfully captured the key details of the requirement: thickness, width, quantity, and location.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will check this once, sir, and get back to you now, I will ping you on WhatsApp, sir, okay?\", \"comment\": \"Agent set a clear, committed next step to provide a quote via WhatsApp immediately after checking stock.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately asks for a price, acknowledge their request but gently pivot back to discovery to understand their needs before quoting.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer opened the call by immediately asking for a price on a specific GI coil (0.80mm x 1250mm). The agent bypassed the standard pitch structure to focus on capturing the requirement details (approx. 7 tons for delivery to Mundka). The call ended with the agent committing to check stock for the specific coil weight and send a quote via WhatsApp.\"}", "error": null, "latency_ms": 35225, "input_tokens": 4014, "output_tokens": 781, "created_at": "2026-09-25 12:04:26", "sentiment": "positive", "sentiment_score": 0.3, "sentiment_confidence": "high", "pos": 2, "neg": 0, "lex_hits": 4, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.664, "agent_talk_sec": 40.5, "customer_talk_sec": 20.5, "dead_air_sec": 131.0, "longest_monologue_sec": 4.0, "agent_wpm": 354.1, "interruptions": 0, "agent_turns": 23, "customer_turns": 22, "discovery_qs": 16, "words_agent": 239, "words_customer": 116, "monologue_heavy": 0, "turns": [ { "ucid": "34972178963005462", "idx": 0, "speaker": "agent", "start_s": 0.81, "end_s": 4.21, "text_en": "Hello Gaurav ji. Good afternoon, this is Ronak Mehta speaking. I am good sir, I am calling from JSW.", "text_native": "Hello Gaurav ji. Good afternoon Ronak Mehta baat kar raha hu. I am good sir from JSW se baat kar raha hu main." }, { "ucid": "34972178963005462", "idx": 1, "speaker": "customer", "start_s": 4.44, "end_s": 4.94, "text_en": "Yes, yes.", "text_native": "हांजी हांजी।" }, { "ucid": "34972178963005462", "idx": 2, "speaker": "agent", "start_s": 5.0, "end_s": 7.5, "text_en": "Yes sir, do you have any requirement right now for MS steels, in GI coil?", "text_native": "जी सर कुछ requirement आ रहा है अभी आपको MS steels में, GI coil में?" }, { "ucid": "34972178963005462", "idx": 3, "speaker": "customer", "start_s": 7.6, "end_s": 8.0, "text_en": "GI, GI.", "text_native": "GI GI." }, { "ucid": "34972178963005462", "idx": 4, "speaker": "customer", "start_s": 8.1, "end_s": 9.5, "text_en": "What is the rate for point eight zero? 1250?", "text_native": "point eight zero का क्या rate है? 1250?" }, { "ucid": "34972178963005462", "idx": 5, "speaker": "agent", "start_s": 9.6, "end_s": 10.0, "text_en": "What, what?", "text_native": "क्या क्या?" }, { "ucid": "34972178963005462", "idx": 6, "speaker": "customer", "start_s": 10.1, "end_s": 10.5, "text_en": "eight zero.", "text_native": "eight zero." }, { "ucid": "34972178963005462", "idx": 7, "speaker": "agent", "start_s": 10.8, "end_s": 11.4, "text_en": "For point eighty, what?", "text_native": "point eighty का क्या?" }, { "ucid": "34972178963005462", "idx": 8, "speaker": "customer", "start_s": 11.5, "end_s": 12.1, "text_en": "point eight zero, yes.", "text_native": "point eight zero हां।" }, { "ucid": "34972178963005462", "idx": 9, "speaker": "agent", "start_s": 12.2, "end_s": 12.8, "text_en": "For point eight zero, right?", "text_native": "point eight zero का ना?" }, { "ucid": "34972178963005462", "idx": 10, "speaker": "customer", "start_s": 12.9, "end_s": 13.2, "text_en": "Yes, yes.", "text_native": "हां हां।" }, { "ucid": "34972178963005462", "idx": 11, "speaker": "agent", "start_s": 13.3, "end_s": 16.0, "text_en": "Right now sir, its rate is going on at 77, 78. I will have to check this once.", "text_native": "अभी तो सर इसका चल रहा है 77 78. मेरेको एक बार check करना पड़ेगा ये।" }, { "ucid": "34972178963005462", "idx": 12, "speaker": "customer", "start_s": 16.1, "end_s": 16.5, "text_en": "Yes, yes.", "text_native": "हां हां।" }, { "ucid": "34972178963005462", "idx": 13, "speaker": "agent", "start_s": 16.8, "end_s": 19.5, "text_en": "Okay. Is this for immediate purchase right now, or how is it, sir?", "text_native": "Okay. अभी ये purchase करने का अभी अभी तुरंत है या सर कैसा है सर आपका?" }, { "ucid": "34972178963005462", "idx": 14, "speaker": "customer", "start_s": 19.6, "end_s": 20.8, "text_en": "We will do it, you tell me the rate.", "text_native": "कर ही लेंगे आप मुझे rate बताओ।" }, { "ucid": "34972178963005462", "idx": 15, "speaker": "agent", "start_s": 21.0, "end_s": 22.8, "text_en": "Okay. So I'll note down your dimensions once.", "text_native": "Okay. तो मैं एक बार note कर लेता हूं आपका dimensions." }, { "ucid": "34972178963005462", "idx": 16, "speaker": "agent", "start_s": 23.2, "end_s": 24.8, "text_en": "What will be the dimensions for this in point eight, sir?", "text_native": "क्या dimension क्या रहेंगी सर इसकी point eight में?" }, { "ucid": "34972178963005462", "idx": 17, "speaker": "customer", "start_s": 24.9, "end_s": 25.5, "text_en": "1250.", "text_native": "1250." }, { "ucid": "34972178963005462", "idx": 18, "speaker": "agent", "start_s": 25.8, "end_s": 27.2, "text_en": "1250. Will it be regular in eighty?", "text_native": "1250. Regular रहेगी eighty में?" }, { "ucid": "34972178963005462", "idx": 19, "speaker": "customer", "start_s": 27.3, "end_s": 28.5, "text_en": "Yes, 80 is our regular.", "text_native": "हां 80 regular रहता है अपना।" }, { "ucid": "34972178963005462", "idx": 20, "speaker": "customer", "start_s": 28.8, "end_s": 30.5, "text_en": "80, 70, 60 are regular, sir.", "text_native": "80 70 60 regular रहता है सर ये।" }, { "ucid": "34972178963005462", "idx": 21, "speaker": "agent", "start_s": 30.9, "end_s": 33.5, "text_en": "Yes. And currently, do you need it in point eight or do you also need it in point six?", "text_native": "हां। और अभी current में point eight में चाहिए आपको या point six में भी चाहिए आपको?" }, { "ucid": "34972178963005462", "idx": 22, "speaker": "customer", "start_s": 33.6, "end_s": 34.5, "text_en": "point eight, I need point eight right now.", "text_native": "point eight, point eight चाहिए अभी।" }, { "ucid": "34972178963005462", "idx": 23, "speaker": "agent", "start_s": 34.6, "end_s": 35.2, "text_en": "point eight. How many tons?", "text_native": "point eight. कितना ton?" }, { "ucid": "34972178963005462", "idx": 24, "speaker": "customer", "start_s": 35.5, "end_s": 37.0, "text_en": "Sir, how much, how many tons is the coil you have?", "text_native": "सर कितने का, कितने ton की coil है अपने पास?" }, { "ucid": "34972178963005462", "idx": 25, "speaker": "agent", "start_s": 37.2, "end_s": 38.8, "text_en": "You will get 10 tons, 20 tons, sir.", "text_native": "आपको 10 ton 20 ton मिल जाएगी सर।" }, { "ucid": "34972178963005462", "idx": 26, "speaker": "customer", "start_s": 39.1, "end_s": 40.5, "text_en": "Won't one of around seven tons be available?", "text_native": "कोई सात ton के आसपास की नहीं पड़ेगी क्या?" }, { "ucid": "34972178963005462", "idx": 27, "speaker": "agent", "start_s": 40.6, "end_s": 41.8, "text_en": "I will have to check for seven tons.", "text_native": "सात ton का check करना पड़ेगा मुझे।" }, { "ucid": "34972178963005462", "idx": 28, "speaker": "customer", "start_s": 42.0, "end_s": 42.8, "text_en": "If seven tons is available then check", "text_native": "सात ton मिल जाए तो check" }, { "ucid": "34972178963005462", "idx": 29, "speaker": "agent", "start_s": 42.9, "end_s": 43.3, "text_en": "I'll check.", "text_native": "check करता हूं।" }, { "ucid": "34972178963005462", "idx": 30, "speaker": "agent", "start_s": 43.6, "end_s": 45.5, "text_en": "It can be available, sir. I'll check once. It is usually available.", "text_native": "मिल सकता है सर। मैं एक बार check कर लेता हूं। होती तो है।" }, { "ucid": "34972178963005462", "idx": 31, "speaker": "customer", "start_s": 45.6, "end_s": 48.0, "text_en": "Yes, once tell me the rate and both things, sir. In how much GSM is this material?", "text_native": "हां एक बार मुझे rate और दोनों चीज बता दो सर एक बार। कितने GSM में माल है ये?" }, { "ucid": "34972178963005462", "idx": 32, "speaker": "agent", "start_s": 48.2, "end_s": 52.2, "text_en": "One minute, yes. You will get the GSM then in point eight. One minute. I... where will your location be? Your delivery location?", "text_native": "एक मिनट हां। GSM मिल जाएगी फिर point eight में आपको। एक मिनट। मैं आपका ये किधर रहेगा location आपका? Delivery location?" }, { "ucid": "34972178963005462", "idx": 33, "speaker": "customer", "start_s": 52.3, "end_s": 53.2, "text_en": "Mundka. Mundka Mundka.", "text_native": "Mundka. Mundka Mundka." }, { "ucid": "34972178963005462", "idx": 34, "speaker": "agent", "start_s": 53.5, "end_s": 55.0, "text_en": "It will be in Jhajjar itself, in Bahadurgarh?", "text_native": "Jhajjar में ही रहेगा Bahadurgarh में?" }, { "ucid": "34972178963005462", "idx": 35, "speaker": "customer", "start_s": 55.1, "end_s": 55.4, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "34972178963005462", "idx": 36, "speaker": "agent", "start_s": 55.7, "end_s": 56.8, "text_en": "And the pincode is 124507?", "text_native": "और pincode 124507?" }, { "ucid": "34972178963005462", "idx": 37, "speaker": "customer", "start_s": 56.9, "end_s": 57.2, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "34972178963005462", "idx": 38, "speaker": "agent", "start_s": 57.5, "end_s": 61.0, "text_en": "Okay. I will check this once, sir, and get back to you now, I will ping you on WhatsApp, sir, okay?", "text_native": "ठीक है। मैं एक बार ये सर check करा के आपको अभी करता हूं, आपको WhatsApp पे ping करता हूं सर मैं आपको, ठीक है?" }, { "ucid": "34972178963005462", "idx": 39, "speaker": "customer", "start_s": 61.1, "end_s": 61.6, "text_en": "Okay, okay.", "text_native": "ठीक है ठीक है।" }, { "ucid": "34972178963005462", "idx": 40, "speaker": "agent", "start_s": 61.8, "end_s": 64.0, "text_en": "Okay, done sir. And what do you do, sir, in manufacturing, what is this of yours?", "text_native": "Okay done sir. और आप क्या करते हैं सर manufacturing में क्या है आपका ये?" }, { "ucid": "34972178963005462", "idx": 41, "speaker": "customer", "start_s": 64.1, "end_s": 65.2, "text_en": "I have a rolling shutter business, sir.", "text_native": "मेरा rolling shutter का काम है सर।" }, { "ucid": "34972178963005462", "idx": 42, "speaker": "agent", "start_s": 65.3, "end_s": 66.0, "text_en": "Rolling sheet business?", "text_native": "Rolling sheet का काम है?" }, { "ucid": "34972178963005462", "idx": 43, "speaker": "customer", "start_s": 66.1, "end_s": 67.8, "text_en": "Rolling shutter, rolling shutter, I make strips.", "text_native": "Rolling shutter, rolling shutter, strips बनाता हूं मैं।" }, { "ucid": "34972178963005462", "idx": 44, "speaker": "agent", "start_s": 68.0, "end_s": 69.5, "text_en": "Oh, I see, okay, okay. Done, sir.", "text_native": "अच्छा अच्छा okay okay. Done sir." } ], "steps": [ { "ucid": "34972178963005462", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not ask for permission to speak; the customer took control of the call immediately." }, { "ucid": "34972178963005462", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Yes sir, do you have any requirement right now for MS steels, in GI coil?", "comment": "This is a direct requirement question, not a supply/price hook designed to create interest." }, { "ucid": "34972178963005462", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "And what do you do, sir, in manufacturing, what is this of yours?", "comment": "Agent only asked what the customer manufactures, missing 5 of 6 key discovery questions." }, { "ucid": "34972178963005462", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched; the conversation was purely transactional about the immediate requirement." }, { "ucid": "34972178963005462", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "What will be the dimensions for this in point eight, sir? ... 1250. ... How many tons? ... where will your location be? Your delivery location?", "comment": "Agent successfully captured the key details of the requirement: thickness, width, quantity, and location." }, { "ucid": "34972178963005462", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "I will check this once, sir, and get back to you now, I will ping you on WhatsApp, sir, okay?", "comment": "Agent set a clear, committed next step to provide a quote via WhatsApp immediately after checking stock." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)" ], "objection_phrases_list": [] }