Call 34972178962913981 2026-09-17 · sudeeps · 1:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Wrap up time exceeded :0 | full conversation 28 turns, clean transcript (0% inaudible) | Marathi | 28 | supply_led (campaign_name:medium) |
Audio: clear: The call is a mix of Marathi and Hindi, with English technical terms.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +1/−3
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak before launching into the call reason.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook, instead jumping directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked about the current supplier, failing to ask about what the customer makes, volumes, or other key discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any immediate requirement right now, sir?
Closure with next step
Alright, I will call you in the first week of next month, sir.
Summary
The agent contacted a lead from a portal registration, who identified themselves as a steel trader. The customer confirmed a need for color coated coils but had no immediate requirement. The agent successfully established the need would arise next month and scheduled a callback for the first week.
Coaching
You missed the critical opening and discovery steps. Start every call by using the customer's name and asking for permission, then use a hook to earn their attention before asking discovery questions to understand their business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or ask for permission to speak before launching into the call reason. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook, instead jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Where are you taking this from, sir? Agent only asked about the current supplier, failing to ask about what the customer makes, volumes, or other key discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any immediate requirement right now, sir? Agent successfully qualified that the customer has no immediate requirement. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Alright, I will call you in the first week of next month, sir. Agent set a clear and specific callback time based on the customer's feedback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.653 | 27.8s | 14.8s | 76.4s | 5.9s | 304.3 | 0 | 15 | 13 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.0s
Hello?
agent
6.1s
Hm?
customer
6.9s
Jai Bhavani Steel Traders?
agent
8.5s
Hm, speak.
हं, बोलिए।
agent
9.5s
Sir, hello. I am Sudip speaking from JSW One.
सर, नमस्कार. सुदीप बोलतोय मी JSW One मधून.
customer
11.6s
Hm.
हं.
agent
12.4s
The company that you had registered on our portal, sir, to connect. Regarding your steel purchase, yes, I had called for that. So is there any requirement right now? HR, CR?
आपली जी कंपनी रजिस्टर झाली होती सर पोर्टलवर आपले, जुळायसाठी. तुमचा स्टील परचेस संदर्भात, हा, त्यासाठी फोन केला होता. तर आता काय रिक्वायरमेंट आहे का? HR, CR?
customer
18.9s
Meaning?
मतलब?
agent
20.6s
Yes, we also deal in coated, sir. CR, GP.
हा, कोटेड मध्ये पण करतो सर आपण. CR, GP.
customer
23.2s
We have GC and color coated.
अपने पास GC और कलर कोटेड।
agent
25.7s
Okay.
agent
26.5s
Where do you get color coated from?
कलर कोटेड कुठून घेता तुम्ही?
customer
28.1s
No, our own is running.
नहीं, वो अपना चालू है ना।
agent
30.1s
Where are you taking this from, sir?
कहाँ से ले रहे हो सर आप ये?
customer
31.6s
From Nasirabad.
नसीराबाद से।
agent
32.6s
Huh? Sorry?
customer
33.0s
No, no. Our... it comes from Aurangabad. Sambhaji Nagar.
नहीं नहीं। अपना... औरंगाबाद से आता है अपना। संभाजी नगर।
agent
35.9s
Okay. You are procuring from Sambhaji Nagar. Do you have any immediate requirement right now, sir?
Okay. संभाजी नगर से प्रोक्योर कर रहे हो। अभी कोई इमीडिएट रिक्वायरमेंट तो सर आपके पास?
customer
39.3s
Right now, meaning for what?
अभी मतलब किसका?
agent
40.5s
This roofing sheet.
ये रूफिंग शीट का।
customer
41.8s
Yes, need roofing sheet coil. Don't need it right now. But we keep needing it, sir.
हाँ, रूफिंग शीट की कॉइल होना। अभी नहीं होना। पर लगती रहती है सर।
agent
44.9s
Okay. So approximately when will the requirement for this come? Then I'll schedule the next call.
अच्छा। तो कब तक आएगी इसकी रिक्वायरमेंट अंदाजन वैसे? फिर मैं कॉल रखता हूँ नेक्स्ट।
customer
48.6s
Hmm, next month. Not this month.
हम्म, अगले महीने। इस महीने नहीं।
agent
50.4s
Okay. Alright, I will call you in the first week of next month, sir. Okay? What name did you say, sir?
ठीक है। चलो मैं अगले महीने के फर्स्ट वीक में कॉल करता हूँ सर आपको। Okay? आपका नाम क्या बताया सर?
agent
56.8s
Hello?
customer
57.5s
Mahendra, Mahendra.
महेंद्र, महेंद्र।
agent
58.7s
Mahendra ji. Okay, alright Mahendra ji. I will call you next month. Okay? Thank you.
महेंद्र जी। Okay, ठीक है महेंद्र जी। मैं अगले महीने कॉल करता हूँ आपको। Okay? Thank you.
customer
62.3s
Okay.