{
  "ucid": "34972178962913981",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 12:42:19",
  "end_time": "2026-09-17 12:44:18",
  "duration_sec": 119,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAdcf69d6302c2fe251a4d91b639715a4d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1600,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178962913981__DIAdcf69d6302c2fe251a4d91b639715a4d.mp3",
  "audio_bytes": 283176,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 94.392,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?\n[6s] AGENT: Hm?\n[7s] CUSTOMER: Jai Bhavani Steel Traders?\n[8s] AGENT: Hm, speak.   (हं, बोलिए।)\n[9s] AGENT: Sir, hello. I am Sudip speaking from JSW One.   (सर, नमस्कार. सुदीप बोलतोय मी JSW One मधून.)\n[12s] CUSTOMER: Hm.   (हं.)\n[12s] AGENT: The company that you had registered on our portal, sir, to connect. Regarding your steel purchase, yes, I had called for that. So is there any requirement right now? HR, CR?   (आपली जी कंपनी रजिस्टर झाली होती सर पोर्टलवर आपले, जुळायसाठी. तुमचा स्टील परचेस संदर्भात, हा, त्यासाठी फोन केला होता. तर आता काय रिक्वायरमेंट आहे का? HR, CR?)\n[19s] CUSTOMER: Meaning?   (मतलब?)\n[21s] AGENT: Yes, we also deal in coated, sir. CR, GP.   (हा, कोटेड मध्ये पण करतो सर आपण. CR, GP.)\n[23s] CUSTOMER: We have GC and color coated.   (अपने पास GC और कलर कोटेड।)\n[26s] AGENT: Okay.\n[26s] AGENT: Where do you get color coated from?   (कलर कोटेड कुठून घेता तुम्ही?)\n[28s] CUSTOMER: No, our own is running.   (नहीं, वो अपना चालू है ना।)\n[30s] AGENT: Where are you taking this from, sir?   (कहाँ से ले रहे हो सर आप ये?)\n[32s] CUSTOMER: From Nasirabad.   (नसीराबाद से।)\n[33s] AGENT: Huh? Sorry?\n[33s] CUSTOMER: No, no. Our... it comes from Aurangabad. Sambhaji Nagar.   (नहीं नहीं। अपना... औरंगाबाद से आता है अपना। संभाजी नगर।)\n[36s] AGENT: Okay. You are procuring from Sambhaji Nagar. Do you have any immediate requirement right now, sir?   (Okay. संभाजी नगर से प्रोक्योर कर रहे हो। अभी कोई इमीडिएट रिक्वायरमेंट तो सर आपके पास?)\n[39s] CUSTOMER: Right now, meaning for what?   (अभी मतलब किसका?)\n[40s] AGENT: This roofing sheet.   (ये रूफिंग शीट का।)\n[42s] CUSTOMER: Yes, need roofing sheet coil. Don't need it right now. But we keep needing it, sir.   (हाँ, रूफिंग शीट की कॉइल होना। अभी नहीं होना। पर लगती रहती है सर।)\n[45s] AGENT: Okay. So approximately when will the requirement for this come? Then I'll schedule the next call.   (अच्छा। तो कब तक आएगी इसकी रिक्वायरमेंट अंदाजन वैसे? फिर मैं कॉल रखता हूँ नेक्स्ट।)\n[49s] CUSTOMER: Hmm, next month. Not this month.   (हम्म, अगले महीने। इस महीने नहीं।)\n[50s] AGENT: Okay. Alright, I will call you in the first week of next month, sir. Okay? What name did you say, sir?   (ठीक है। चलो मैं अगले महीने के फर्स्ट वीक में कॉल करता हूँ सर आपको। Okay? आपका नाम क्या बताया सर?)\n[57s] AGENT: Hello?\n[58s] CUSTOMER: Mahendra, Mahendra.   (महेंद्र, महेंद्र।)\n[59s] AGENT: Mahendra ji. Okay, alright Mahendra ji. I will call you next month. Okay? Thank you.   (महेंद्र जी। Okay, ठीक है महेंद्र जी। मैं अगले महीने कॉल करता हूँ आपको। Okay? Thank you.)\n[62s] CUSTOMER: Okay.",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"Hindi\", \"English\"]",
  "turn_count": 28,
  "connected": 1,
  "audio_notes": "clear: The call is a mix of Marathi and Hindi, with English technical terms.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "28 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You missed the critical opening and discovery steps. Start every call by using the customer's name and asking for permission, then use a hook to earn their attention before asking discovery questions to understand their business.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead from a portal registration, who identified themselves as a steel trader. The customer confirmed a need for color coated coils but had no immediate requirement. The agent successfully established the need would arise next month and scheduled a callback for the first week.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not use the customer's name or ask for permission to speak before launching into the call reason.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook, instead jumping directly to asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Where are you taking this from, sir?\", \"comment\": \"Agent only asked about the current supplier, failing to ask about what the customer makes, volumes, or other key discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched during the call.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any immediate requirement right now, sir?\", \"comment\": \"Agent successfully qualified that the customer has no immediate requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Alright, I will call you in the first week of next month, sir.\", \"comment\": \"Agent set a clear and specific callback time based on the customer's feedback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the critical opening and discovery steps. Start every call by using the customer's name and asking for permission, then use a hook to earn their attention before asking discovery questions to understand their business.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead from a portal registration, who identified themselves as a steel trader. The customer confirmed a need for color coated coils but had no immediate requirement. The agent successfully established the need would arise next month and scheduled a callback for the first week.\"}",
  "error": null,
  "latency_ms": 29642,
  "input_tokens": 3413,
  "output_tokens": 700,
  "created_at": "2026-09-25 12:04:28",
  "sentiment": "negative",
  "sentiment_score": -0.216,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 3,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.653,
  "agent_talk_sec": 27.8,
  "customer_talk_sec": 14.8,
  "dead_air_sec": 76.4,
  "longest_monologue_sec": 5.9,
  "agent_wpm": 304.3,
  "interruptions": 0,
  "agent_turns": 15,
  "customer_turns": 13,
  "discovery_qs": 13,
  "words_agent": 141,
  "words_customer": 59,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178962913981",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.01,
      "end_s": 5.41,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "34972178962913981",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.13,
      "end_s": 6.31,
      "text_en": "Hm?",
      "text_native": "Hm?"
    },
    {
      "ucid": "34972178962913981",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.87,
      "end_s": 8.01,
      "text_en": "Jai Bhavani Steel Traders?",
      "text_native": "Jai Bhavani Steel Traders?"
    },
    {
      "ucid": "34972178962913981",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.47,
      "end_s": 8.97,
      "text_en": "Hm, speak.",
      "text_native": "हं, बोलिए।"
    },
    {
      "ucid": "34972178962913981",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.47,
      "end_s": 11.6,
      "text_en": "Sir, hello. I am Sudip speaking from JSW One.",
      "text_native": "सर, नमस्कार. सुदीप बोलतोय मी JSW One मधून."
    },
    {
      "ucid": "34972178962913981",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.6,
      "end_s": 11.9,
      "text_en": "Hm.",
      "text_native": "हं."
    },
    {
      "ucid": "34972178962913981",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.4,
      "end_s": 18.28,
      "text_en": "The company that you had registered on our portal, sir, to connect. Regarding your steel purchase, yes, I had called for that. So is there any requirement right now? HR, CR?",
      "text_native": "आपली जी कंपनी रजिस्टर झाली होती सर पोर्टलवर आपले, जुळायसाठी. तुमचा स्टील परचेस संदर्भात, हा, त्यासाठी फोन केला होता. तर आता काय रिक्वायरमेंट आहे का? HR, CR?"
    },
    {
      "ucid": "34972178962913981",
      "idx": 7,
      "speaker": "customer",
      "start_s": 18.9,
      "end_s": 19.4,
      "text_en": "Meaning?",
      "text_native": "मतलब?"
    },
    {
      "ucid": "34972178962913981",
      "idx": 8,
      "speaker": "agent",
      "start_s": 20.6,
      "end_s": 22.6,
      "text_en": "Yes, we also deal in coated, sir. CR, GP.",
      "text_native": "हा, कोटेड मध्ये पण करतो सर आपण. CR, GP."
    },
    {
      "ucid": "34972178962913981",
      "idx": 9,
      "speaker": "customer",
      "start_s": 23.2,
      "end_s": 25.1,
      "text_en": "We have GC and color coated.",
      "text_native": "अपने पास GC और कलर कोटेड।"
    },
    {
      "ucid": "34972178962913981",
      "idx": 10,
      "speaker": "agent",
      "start_s": 25.7,
      "end_s": 26.1,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "34972178962913981",
      "idx": 11,
      "speaker": "agent",
      "start_s": 26.5,
      "end_s": 27.8,
      "text_en": "Where do you get color coated from?",
      "text_native": "कलर कोटेड कुठून घेता तुम्ही?"
    },
    {
      "ucid": "34972178962913981",
      "idx": 12,
      "speaker": "customer",
      "start_s": 28.1,
      "end_s": 29.3,
      "text_en": "No, our own is running.",
      "text_native": "नहीं, वो अपना चालू है ना।"
    },
    {
      "ucid": "34972178962913981",
      "idx": 13,
      "speaker": "agent",
      "start_s": 30.1,
      "end_s": 31.2,
      "text_en": "Where are you taking this from, sir?",
      "text_native": "कहाँ से ले रहे हो सर आप ये?"
    },
    {
      "ucid": "34972178962913981",
      "idx": 14,
      "speaker": "customer",
      "start_s": 31.6,
      "end_s": 32.4,
      "text_en": "From Nasirabad.",
      "text_native": "नसीराबाद से।"
    },
    {
      "ucid": "34972178962913981",
      "idx": 15,
      "speaker": "agent",
      "start_s": 32.6,
      "end_s": 33.0,
      "text_en": "Huh? Sorry?",
      "text_native": "Huh? Sorry?"
    },
    {
      "ucid": "34972178962913981",
      "idx": 16,
      "speaker": "customer",
      "start_s": 33.0,
      "end_s": 35.5,
      "text_en": "No, no. Our... it comes from Aurangabad. Sambhaji Nagar.",
      "text_native": "नहीं नहीं। अपना... औरंगाबाद से आता है अपना। संभाजी नगर।"
    },
    {
      "ucid": "34972178962913981",
      "idx": 17,
      "speaker": "agent",
      "start_s": 35.9,
      "end_s": 38.8,
      "text_en": "Okay. You are procuring from Sambhaji Nagar. Do you have any immediate requirement right now, sir?",
      "text_native": "Okay. संभाजी नगर से प्रोक्योर कर रहे हो। अभी कोई इमीडिएट रिक्वायरमेंट तो सर आपके पास?"
    },
    {
      "ucid": "34972178962913981",
      "idx": 18,
      "speaker": "customer",
      "start_s": 39.3,
      "end_s": 40.1,
      "text_en": "Right now, meaning for what?",
      "text_native": "अभी मतलब किसका?"
    },
    {
      "ucid": "34972178962913981",
      "idx": 19,
      "speaker": "agent",
      "start_s": 40.5,
      "end_s": 41.4,
      "text_en": "This roofing sheet.",
      "text_native": "ये रूफिंग शीट का।"
    },
    {
      "ucid": "34972178962913981",
      "idx": 20,
      "speaker": "customer",
      "start_s": 41.8,
      "end_s": 44.5,
      "text_en": "Yes, need roofing sheet coil. Don't need it right now. But we keep needing it, sir.",
      "text_native": "हाँ, रूफिंग शीट की कॉइल होना। अभी नहीं होना। पर लगती रहती है सर।"
    },
    {
      "ucid": "34972178962913981",
      "idx": 21,
      "speaker": "agent",
      "start_s": 44.9,
      "end_s": 47.8,
      "text_en": "Okay. So approximately when will the requirement for this come? Then I'll schedule the next call.",
      "text_native": "अच्छा। तो कब तक आएगी इसकी रिक्वायरमेंट अंदाजन वैसे? फिर मैं कॉल रखता हूँ नेक्स्ट।"
    },
    {
      "ucid": "34972178962913981",
      "idx": 22,
      "speaker": "customer",
      "start_s": 48.6,
      "end_s": 50.1,
      "text_en": "Hmm, next month. Not this month.",
      "text_native": "हम्म, अगले महीने। इस महीने नहीं।"
    },
    {
      "ucid": "34972178962913981",
      "idx": 23,
      "speaker": "agent",
      "start_s": 50.4,
      "end_s": 53.8,
      "text_en": "Okay. Alright, I will call you in the first week of next month, sir. Okay? What name did you say, sir?",
      "text_native": "ठीक है। चलो मैं अगले महीने के फर्स्ट वीक में कॉल करता हूँ सर आपको। Okay? आपका नाम क्या बताया सर?"
    },
    {
      "ucid": "34972178962913981",
      "idx": 24,
      "speaker": "agent",
      "start_s": 56.8,
      "end_s": 57.2,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "34972178962913981",
      "idx": 25,
      "speaker": "customer",
      "start_s": 57.5,
      "end_s": 58.3,
      "text_en": "Mahendra, Mahendra.",
      "text_native": "महेंद्र, महेंद्र।"
    },
    {
      "ucid": "34972178962913981",
      "idx": 26,
      "speaker": "agent",
      "start_s": 58.7,
      "end_s": 62.1,
      "text_en": "Mahendra ji. Okay, alright Mahendra ji. I will call you next month. Okay? Thank you.",
      "text_native": "महेंद्र जी। Okay, ठीक है महेंद्र जी। मैं अगले महीने कॉल करता हूँ आपको। Okay? Thank you."
    },
    {
      "ucid": "34972178962913981",
      "idx": 27,
      "speaker": "customer",
      "start_s": 62.3,
      "end_s": 62.6,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "34972178962913981",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not use the customer's name or ask for permission to speak before launching into the call reason."
    },
    {
      "ucid": "34972178962913981",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook, instead jumping directly to asking for requirements."
    },
    {
      "ucid": "34972178962913981",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Where are you taking this from, sir?",
      "comment": "Agent only asked about the current supplier, failing to ask about what the customer makes, volumes, or other key discovery questions."
    },
    {
      "ucid": "34972178962913981",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched during the call."
    },
    {
      "ucid": "34972178962913981",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any immediate requirement right now, sir?",
      "comment": "Agent successfully qualified that the customer has no immediate requirement."
    },
    {
      "ucid": "34972178962913981",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Alright, I will call you in the first week of next month, sir.",
      "comment": "Agent set a clear and specific callback time based on the customer's feedback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}