{
  "ucid": "34972178962907491",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 12:41:14",
  "end_time": "2026-09-17 12:42:12",
  "duration_sec": 58,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb64fd36f9db847b446633914c7783bd3.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1602,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178962907491__DIAb64fd36f9db847b446633914c7783bd3.mp3",
  "audio_bytes": 100440,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 33.48,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हेलो?)\n[3s] AGENT: Hello?   (हेलो?)\n[4s] AGENT: Uh yes sir, this is Kartik calling from JSW One.   (अह हां जी सर, कार्तिक से बात कर रहा था JSW One से।)\n[8s] CUSTOMER: Yes, tell me.   (हां जी बताइए।)\n[10s] AGENT: Yes sir, do you have any requirement for steel, sheet, pipe or its pickle etc.?   (हां जी सर, जी कुछ रिक्वायरमेंट रहेगा आपका स्टील, शीट, पाइप या फिर इसका अचार वगेरा का?)\n[14s] CUSTOMER: What?   (क्या?)\n[15s] AGENT: I said sir, do you have any requirement for steel right now, in sheet, pipe?   (मैंने कहा सर अभी स्टील में कुछ रिक्वायरमेंट रहेगा शीट, पाइप में?)\n[18s] CUSTOMER: Hmm.   (हम्म।)\n[20s] CUSTOMER: Not right now, call after one or two days.   (अभी नहीं, एक-दो दिन के बाद फोन कीजिए।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "noisy: There is significant background noise from a child talking and crying throughout the call, which sometimes makes it difficult to hear the customer.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must open the call by asking for permission to speak and then use a strong hook; jumping straight to asking for requirements causes the customer to end the call immediately.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called the customer and immediately asked about requirements for steel products. The customer stated they had no current need and asked for a callback in one or two days. The call ended without any discovery or a confirmed next step from the agent.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified themself and the company but did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"हां जी सर, जी कुछ रिक्वायरमेंट रहेगा आपका स्टील, शीट, पाइप या फिर इसका अचार वगेरा का?\", \"comment\": \"The agent did not lead with a supply/price hook and instead immediately asked about requirements with a product list.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, so no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"मैंने कहा सर अभी स्टील में कुछ रिक्वायरमेंट रहेगा शीट, पाइप में?\", \"comment\": \"The agent successfully asked if a current requirement exists, even though the customer declined.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"अभी नहीं, एक-दो दिन के बाद फोन कीजिए।\", \"comment\": \"The customer suggested a callback, but the agent did not confirm or commit to this next step before the call ended.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must open the call by asking for permission to speak and then use a strong hook; jumping straight to asking for requirements causes the customer to end the call immediately.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called the customer and immediately asked about requirements for steel products. The customer stated they had no current need and asked for a callback in one or two days. The call ended without any discovery or a confirmed next step from the agent.\"}",
  "error": null,
  "latency_ms": 21717,
  "input_tokens": 2785,
  "output_tokens": 715,
  "created_at": "2026-09-25 12:04:27",
  "sentiment": "negative",
  "sentiment_score": -0.2,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.707,
  "agent_talk_sec": 9.4,
  "customer_talk_sec": 3.9,
  "dead_air_sec": 44.7,
  "longest_monologue_sec": 3.5,
  "agent_wpm": 261.7,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 41,
  "words_customer": 15,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178962907491",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.38,
      "end_s": 2.9,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "34972178962907491",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.4,
      "end_s": 3.87,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "34972178962907491",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.5,
      "end_s": 7.11,
      "text_en": "Uh yes sir, this is Kartik calling from JSW One.",
      "text_native": "अह हां जी सर, कार्तिक से बात कर रहा था JSW One से।"
    },
    {
      "ucid": "34972178962907491",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.37,
      "end_s": 9.08,
      "text_en": "Yes, tell me.",
      "text_native": "हां जी बताइए।"
    },
    {
      "ucid": "34972178962907491",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.9,
      "end_s": 13.4,
      "text_en": "Yes sir, do you have any requirement for steel, sheet, pipe or its pickle etc.?",
      "text_native": "हां जी सर, जी कुछ रिक्वायरमेंट रहेगा आपका स्टील, शीट, पाइप या फिर इसका अचार वगेरा का?"
    },
    {
      "ucid": "34972178962907491",
      "idx": 5,
      "speaker": "customer",
      "start_s": 14.47,
      "end_s": 14.8,
      "text_en": "What?",
      "text_native": "क्या?"
    },
    {
      "ucid": "34972178962907491",
      "idx": 6,
      "speaker": "agent",
      "start_s": 15.1,
      "end_s": 17.9,
      "text_en": "I said sir, do you have any requirement for steel right now, in sheet, pipe?",
      "text_native": "मैंने कहा सर अभी स्टील में कुछ रिक्वायरमेंट रहेगा शीट, पाइप में?"
    },
    {
      "ucid": "34972178962907491",
      "idx": 7,
      "speaker": "customer",
      "start_s": 18.1,
      "end_s": 18.4,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "34972178962907491",
      "idx": 8,
      "speaker": "customer",
      "start_s": 20.3,
      "end_s": 22.3,
      "text_en": "Not right now, call after one or two days.",
      "text_native": "अभी नहीं, एक-दो दिन के बाद फोन कीजिए।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178962907491",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified themself and the company but did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "34972178962907491",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "हां जी सर, जी कुछ रिक्वायरमेंट रहेगा आपका स्टील, शीट, पाइप या फिर इसका अचार वगेरा का?",
      "comment": "The agent did not lead with a supply/price hook and instead immediately asked about requirements with a product list."
    },
    {
      "ucid": "34972178962907491",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "34972178962907491",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, so no USPs were pitched."
    },
    {
      "ucid": "34972178962907491",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "मैंने कहा सर अभी स्टील में कुछ रिक्वायरमेंट रहेगा शीट, पाइप में?",
      "comment": "The agent successfully asked if a current requirement exists, even though the customer declined."
    },
    {
      "ucid": "34972178962907491",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "अभी नहीं, एक-दो दिन के बाद फोन कीजिए।",
      "comment": "The customer suggested a callback, but the agent did not confirm or commit to this next step before the call ended."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}