Call 34972178962828491 2026-09-17 · sudeeps · 1:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Marathi | 11 | supply_led (campaign_name:medium) |
Audio: clear: The audio quality is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
7.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.50
confidence high · +0/−6
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (6 Qs)
The agent skipped discovery entirely and jumped straight to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was performed, and consequently no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
Yes sir, greetings. This is Sudip speaking from JSW One, JSW Steel.
Hook (supply/price signal)
Now I wanted to understand if you have any immediate requirement for GP in 1.5, 1.6?
Summary
The agent contacted a lead registered on the portal for Pune. The agent immediately checked for an immediate requirement for specific GP sizes. The customer stated they have no current requirement but will make contact if one arises. The agent closed the call by agreeing to send their contact number via WhatsApp.
Coaching
You missed the opportunity to learn about the customer's business by skipping discovery; even with no immediate need, finding out what they make and their typical usage is crucial for future follow-ups.
Missed:
SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Yes sir, greetings. This is Sudip speaking from JSW One, JSW Steel. The agent identified themself and the company, and the customer's response 'Yes, tell me' granted implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | Now I wanted to understand if you have any immediate requirement for GP in 1.5, 1.6? This is a clear, supply-led hook checking for demand on specific, available material without a lengthy product dump. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent skipped discovery entirely and jumped straight to a qualification question. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Now I wanted to understand if you have any immediate requirement for GP in 1.5, 1.6? The agent successfully asked if a current requirement exists, specifying the material and thickness. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will WhatsApp you my number, call on that number. Okay? The agent established a clear, committed next step of sending their contact details via WhatsApp, which the customer agreed to. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.763 heavy | 18.4s | 5.7s | 40.9s | 7.9s | 273.9 | 0 | 6 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
हॅलो.
agent
1.3s
Hello.
हॅलो.
agent
1.9s
Uh, yes, is this Morade speaking from Shri Sadguru Enterprises?
अं, येस मोराडे बोलताय का श्री सद्गुरु एंटरप्राइजेस मधनं?
customer
3.9s
Yes, tell me.
हो, बोला ना.
agent
4.9s
Yes sir, greetings. This is Sudip speaking from JSW One, JSW Steel.
येस सर, नमस्कार. सुदीप बोलतोय JSW One मधनं, JSW Steel.
customer
7.9s
Yes, tell me.
हा, बोला ना.
agent
8.6s
Your company was registered on our portal for Pune, sir. I had called regarding your steel purchase. Now I wanted to understand if you have any immediate requirement for GP in 1.5, 1.6?
तुमची कंपनी रजिस्टर्ड होती साहेब पोर्टलवर आपल्या पुण्या साठी. तुमच्या स्टील परचेस संदर्भात फोन केला होता मी. आता समजून घ्यायचं होतं की GP मध्ये 1.5, 1.6 काय रिक्वायरमेंट आहे का इमिजेट?
customer
16.8s
No, right now there is no requirement. If there is a requirement, I will contact you.
नाही, आता सध्या नाहीये रिक्वायरमेंट. रिक्वायरमेंट असेल तर मी कॉन्टॅक्ट करतो मी.
agent
20.1s
Right, okay. This number is from the system, yes sir. I will WhatsApp you my number, call on that number. Okay?
बरोबर, ठीक आहे. हा नंबर आहे ना सिस्टमचा आहे, येस सर. मी माझा नंबर तुम्हाला WhatsApp करतो, त्या नंबरवर कॉल करा. ओके?
customer
24.6s
Yes, yes, that's fine.
हो हो, चालेल.
agent
25.6s
Okay. That's fine. Thank you.
ठीक आहे. चालेल. थँक्यू.