{ "ucid": "34972178962828491", "call_date": "2026-09-17", "start_time": "2026-09-17 12:28:04", "end_time": "2026-09-17 12:29:09", "duration_sec": 65, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb6d476795905f98649d5b2ee0bb86818.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1608, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178962828491__DIAb6d476795905f98649d5b2ee0bb86818.mp3", "audio_bytes": 125280, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 41.76, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello. (हॅलो.)\n[1s] AGENT: Hello. (हॅलो.)\n[2s] AGENT: Uh, yes, is this Morade speaking from Shri Sadguru Enterprises? (अं, येस मोराडे बोलताय का श्री सद्गुरु एंटरप्राइजेस मधनं?)\n[4s] CUSTOMER: Yes, tell me. (हो, बोला ना.)\n[5s] AGENT: Yes sir, greetings. This is Sudip speaking from JSW One, JSW Steel. (येस सर, नमस्कार. सुदीप बोलतोय JSW One मधनं, JSW Steel.)\n[8s] CUSTOMER: Yes, tell me. (हा, बोला ना.)\n[9s] AGENT: Your company was registered on our portal for Pune, sir. I had called regarding your steel purchase. Now I wanted to understand if you have any immediate requirement for GP in 1.5, 1.6? (तुमची कंपनी रजिस्टर्ड होती साहेब पोर्टलवर आपल्या पुण्या साठी. तुमच्या स्टील परचेस संदर्भात फोन केला होता मी. आता समजून घ्यायचं होतं की GP मध्ये 1.5, 1.6 काय रिक्वायरमेंट आहे का इमिजेट?)\n[17s] CUSTOMER: No, right now there is no requirement. If there is a requirement, I will contact you. (नाही, आता सध्या नाहीये रिक्वायरमेंट. रिक्वायरमेंट असेल तर मी कॉन्टॅक्ट करतो मी.)\n[20s] AGENT: Right, okay. This number is from the system, yes sir. I will WhatsApp you my number, call on that number. Okay? (बरोबर, ठीक आहे. हा नंबर आहे ना सिस्टमचा आहे, येस सर. मी माझा नंबर तुम्हाला WhatsApp करतो, त्या नंबरवर कॉल करा. ओके?)\n[25s] CUSTOMER: Yes, yes, that's fine. (हो हो, चालेल.)\n[26s] AGENT: Okay. That's fine. Thank you. (ठीक आहे. चालेल. थँक्यू.)", "language": "Marathi", "languages": "[\"Marathi\", \"English\"]", "turn_count": 11, "connected": 1, "audio_notes": "clear: The audio quality is clear with minimal background noise.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "11 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 7.0, "pitch_score_band": "amber", "pitch_missed_steps": "[\"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]", "pitch_coaching_note": "You missed the opportunity to learn about the customer's business by skipping discovery; even with no immediate need, finding out what they make and their typical usage is crucial for future follow-ups.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a lead registered on the portal for Pune. The agent immediately checked for an immediate requirement for specific GP sizes. The customer stated they have no current requirement but will make contact if one arises. The agent closed the call by agreeing to send their contact number via WhatsApp.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes sir, greetings. This is Sudip speaking from JSW One, JSW Steel.\", \"comment\": \"The agent identified themself and the company, and the customer's response 'Yes, tell me' granted implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Now I wanted to understand if you have any immediate requirement for GP in 1.5, 1.6?\", \"comment\": \"This is a clear, supply-led hook checking for demand on specific, available material without a lengthy product dump.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent skipped discovery entirely and jumped straight to a qualification question.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and consequently no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Now I wanted to understand if you have any immediate requirement for GP in 1.5, 1.6?\", \"comment\": \"The agent successfully asked if a current requirement exists, specifying the material and thickness.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will WhatsApp you my number, call on that number. Okay?\", \"comment\": \"The agent established a clear, committed next step of sending their contact details via WhatsApp, which the customer agreed to.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the opportunity to learn about the customer's business by skipping discovery; even with no immediate need, finding out what they make and their typical usage is crucial for future follow-ups.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead registered on the portal for Pune. The agent immediately checked for an immediate requirement for specific GP sizes. The customer stated they have no current requirement but will make contact if one arises. The agent closed the call by agreeing to send their contact number via WhatsApp.\"}", "error": null, "latency_ms": 29843, "input_tokens": 2999, "output_tokens": 763, "created_at": "2026-09-25 12:04:51", "sentiment": "negative", "sentiment_score": -0.5, "sentiment_confidence": "high", "pos": 0, "neg": 6, "lex_hits": 3, "objection_phrases": "[\"rejection\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.763, "agent_talk_sec": 18.4, "customer_talk_sec": 5.7, "dead_air_sec": 40.9, "longest_monologue_sec": 7.9, "agent_wpm": 273.9, "interruptions": 0, "agent_turns": 6, "customer_turns": 5, "discovery_qs": 3, "words_agent": 84, "words_customer": 27, "monologue_heavy": 1, "turns": [ { "ucid": "34972178962828491", "idx": 0, "speaker": "customer", "start_s": 0.59, "end_s": 0.97, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "34972178962828491", "idx": 1, "speaker": "agent", "start_s": 1.27, "end_s": 1.6, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "34972178962828491", "idx": 2, "speaker": "agent", "start_s": 1.9, "end_s": 3.8, "text_en": "Uh, yes, is this Morade speaking from Shri Sadguru Enterprises?", "text_native": "अं, येस मोराडे बोलताय का श्री सद्गुरु एंटरप्राइजेस मधनं?" }, { "ucid": "34972178962828491", "idx": 3, "speaker": "customer", "start_s": 3.9, "end_s": 4.6, "text_en": "Yes, tell me.", "text_native": "हो, बोला ना." }, { "ucid": "34972178962828491", "idx": 4, "speaker": "agent", "start_s": 4.88, "end_s": 7.58, "text_en": "Yes sir, greetings. This is Sudip speaking from JSW One, JSW Steel.", "text_native": "येस सर, नमस्कार. सुदीप बोलतोय JSW One मधनं, JSW Steel." }, { "ucid": "34972178962828491", "idx": 5, "speaker": "customer", "start_s": 7.9, "end_s": 8.47, "text_en": "Yes, tell me.", "text_native": "हा, बोला ना." }, { "ucid": "34972178962828491", "idx": 6, "speaker": "agent", "start_s": 8.6, "end_s": 16.5, "text_en": "Your company was registered on our portal for Pune, sir. I had called regarding your steel purchase. Now I wanted to understand if you have any immediate requirement for GP in 1.5, 1.6?", "text_native": "तुमची कंपनी रजिस्टर्ड होती साहेब पोर्टलवर आपल्या पुण्या साठी. तुमच्या स्टील परचेस संदर्भात फोन केला होता मी. आता समजून घ्यायचं होतं की GP मध्ये 1.5, 1.6 काय रिक्वायरमेंट आहे का इमिजेट?" }, { "ucid": "34972178962828491", "idx": 7, "speaker": "customer", "start_s": 16.8, "end_s": 20.0, "text_en": "No, right now there is no requirement. If there is a requirement, I will contact you.", "text_native": "नाही, आता सध्या नाहीये रिक्वायरमेंट. रिक्वायरमेंट असेल तर मी कॉन्टॅक्ट करतो मी." }, { "ucid": "34972178962828491", "idx": 8, "speaker": "agent", "start_s": 20.1, "end_s": 24.5, "text_en": "Right, okay. This number is from the system, yes sir. I will WhatsApp you my number, call on that number. Okay?", "text_native": "बरोबर, ठीक आहे. हा नंबर आहे ना सिस्टमचा आहे, येस सर. मी माझा नंबर तुम्हाला WhatsApp करतो, त्या नंबरवर कॉल करा. ओके?" }, { "ucid": "34972178962828491", "idx": 9, "speaker": "customer", "start_s": 24.6, "end_s": 25.5, "text_en": "Yes, yes, that's fine.", "text_native": "हो हो, चालेल." }, { "ucid": "34972178962828491", "idx": 10, "speaker": "agent", "start_s": 25.6, "end_s": 26.8, "text_en": "Okay. That's fine. Thank you.", "text_native": "ठीक आहे. चालेल. थँक्यू." } ], "steps": [ { "ucid": "34972178962828491", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Yes sir, greetings. This is Sudip speaking from JSW One, JSW Steel.", "comment": "The agent identified themself and the company, and the customer's response 'Yes, tell me' granted implicit permission to proceed." }, { "ucid": "34972178962828491", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Now I wanted to understand if you have any immediate requirement for GP in 1.5, 1.6?", "comment": "This is a clear, supply-led hook checking for demand on specific, available material without a lengthy product dump." }, { "ucid": "34972178962828491", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent skipped discovery entirely and jumped straight to a qualification question." }, { "ucid": "34972178962828491", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No discovery was performed, and consequently no USPs were pitched." }, { "ucid": "34972178962828491", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Now I wanted to understand if you have any immediate requirement for GP in 1.5, 1.6?", "comment": "The agent successfully asked if a current requirement exists, specifying the material and thickness." }, { "ucid": "34972178962828491", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "I will WhatsApp you my number, call on that number. Okay?", "comment": "The agent established a clear, committed next step of sending their contact details via WhatsApp, which the customer agreed to." } ], "objections": [], "missed_steps": [ "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)" ], "objection_phrases_list": [ "rejection" ] }