Call 34972178962797881 2026-09-17 · Rohit Mishra · 2:24
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Wrap up time exceeded :0 | full conversation 36 turns, clean transcript (0% inaudible) | Hindi | 36 | supply_led (campaign_name:medium) |
Audio: clear: Slight background noise is present but does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.40
confidence high · +4/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead asking why the customer had not provided a requirement since their last call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent moved directly from the price objection to asking for a current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched; the conversation was focused on the price objection and then capturing the requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 1 objection
you did not answer:
price
Requirement तो है सर, अब मेरेको market rate से एक रुपये कम देंगे तो लेंगे हम आपसे।
did well
Opener & permission
This is Rohit Mishra speaking from JSW One.
Qualify
1mm into 114 का slitted coil. कितना ton चाहिए?
Summary
The agent followed up with a known contact who immediately raised a price objection. The customer then shared a specific requirement for ~9 tons of CRCA slitted coils. The agent captured the technical details of the requirement but skipped discovery and USP pitching, ending the call by promising to send a quote.
Coaching
When a customer gives a specific requirement, use that as an opportunity to run discovery by asking what they manufacture with it and what their total monthly consumption is, which helps you understand their business better.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | This is Rohit Mishra speaking from JSW One. Agent successfully opened the call, identified himself and the company, and used the customer's name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead asking why the customer had not provided a requirement since their last call. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent moved directly from the price objection to asking for a current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation was focused on the price objection and then capturing the requirement. |
| SL5 Qualify | 2 | pass | – | 2.0 | 1mm into 114 का slitted coil. कितना ton चाहिए? Agent successfully asked for and captured the details of a current requirement, including grade, thickness, width, and quantity for two items. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will quote you for this once. Okay? Agent established a clear next step of sending a quote, which the customer agreed to. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Requirement तो है सर, अब मेरेको market rate से एक रुपये कम देंगे तो लेंगे हम आपसे। |
एक रुपया कम कहां से मैं दे दूंगा, बताओ आप ही। आप किसी कोई trader होगा, local trader, वो stock करके रखेगा अभी rising market में तो उसका वो तो जो मन वो rate पर बेच सकता है। |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.637 | 34.6s | 19.7s | 89.7s | 10.4s | 353.8 | 0 | 18 | 17 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
[unintelligible]
customer
1.0s
Hello.
हॅलो.
agent
2.1s
Hello.
हॅलो.
customer
2.9s
Umesh ji?
उमेश जी?
agent
3.9s
Yes Umesh ji, hello.
हां उमेश जी, नमस्ते।
customer
4.9s
Hello.
नमस्ते।
agent
5.6s
This is Rohit Mishra speaking from JSW One.
रोहित मिश्रा बात कर रहा था JSW One से।
customer
7.6s
Tell me, sir.
बोलिए सर।
agent
8.3s
How are you, sir? We have spoken before. Varun had shared it, right?
कैसे हैं सर? आपकी पहले भी बात हुई है। वरुण ने शेयर किया था ना?
customer
10.6s
Yes, we have spoken before.
हां, पहली बात हुई।
agent
11.5s
Yes, we have spoken before. Sir, you haven't given any requirement since then.
हां, पहले भी बात हुई है। सर, कुछ requirement नहीं दी आपने उसके बाद से तो।
customer
14.6s
I do have a requirement, sir, but if you give it to me for one rupee less than the market rate, then I will take it from you.
Requirement तो है सर, अब मेरेको market rate से एक रुपये कम देंगे तो लेंगे हम आपसे।
agent
17.5s
Where will I give it for one rupee less, you tell me. Some trader, a local trader, he will stock it now in a rising market, so he can sell it at whatever rate he wants. He is concerned with the margin. If you request him, he might even give it to you for a hundred rupees more. Like if the market is running very high. Right?
एक रुपया कम कहां से मैं दे दूंगा, बताओ आप ही। आप किसी कोई trader होगा, local trader, वो stock करके रखेगा अभी rising market में तो उसका वो तो जो मन वो rate पर बेच सकता है। उसको margin से मतलब है। आप उसको request करोगे तो वो सौ रुपये ऊपर भी दे देगा आपको। जैसे market चल रहा होगा बहुत ऊपर। है ना?
agent
27.7s
Do you have anything right now, Umesh ji?
अभी कुछ है क्या उमेश जी?
customer
29.3s
Yes, I needed one coil right now, sir. There was one of 114 1mm.
हां, अभी एक coil तो चाहिए था सर हमको। 114 1mm का एक था।
agent
32.1s
Of what?
किसका?
customer
32.8s
114 114 1mm, right, I need one slitted coil.
114 114 1mm है ना, एक slitted coil चाहिए हमको।
agent
35.6s
Yes, CR2, right?
हां, CR2 ना?
customer
36.7s
What sir?
क्या सर?
agent
37.4s
In CR2, right?
CR2 में ना?
customer
38.6s
Yes, CR, CRCA.
हां, CR, CRCA.
agent
40.1s
In CRCA?
CRCA में?
customer
41.1s
In CRCA.
CRCA में।
agent
41.9s
Yes yes, in CRCA. 1mm into 114 slitted coil. How many tons do you need?
हां हां, CRCA में। 1mm into 114 का slitted coil. कितना ton चाहिए?
customer
45.1s
I need about five tons of that.
वो एक पांच ton चाहिए।
agent
46.7s
You need five tons right now.
पांच ton चाहिए अभी।
customer
47.7s
And 121, right, 1mm, that one, three-four tons would work, sir.
और 121 ना, 1mm, वो एक तीन-चार ton चलता सर।
agent
50.9s
And you need a 120 slit?
और ये 120 का slit चाहिए आपको?
customer
52.3s
Yes, 121mm, 1mm.
हां 121mm, 1mm.
agent
54.3s
Okay. Alright, alright, I understand. So one will be a 114 slit and one will be 121.
अच्छा। ठीक है, ठीक है, समझ गया। मतलब एक आपका 114 का slit होगा और एक होगा 121 का।
customer
57.9s
Yes.
हां।
agent
58.5s
For both, for one, 114, five tons and 100, for 121, three or four tons, right? So a total of around nine-ten tons.
दोनों का, एक का 114 का पांच ton और 100, 121 का तीन या चार ton, है ना? तो टोटल नौ-दस ton के around.
customer
62.0s
Yes, around ten tons.
हां, दस ton के around.
agent
63.3s
Alright. I will quote you for this once. Okay?
ठीक है। मैं आपको एक बार quote करता हूं इसका। ठीक है?
customer
65.1s
Quote, send the quote, sir.
Quote, quote भेज दीजिए सर।
agent
66.3s
Sure, sure. Okay.